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Van Nuys Alfa Romeo Maserati

Van Nuys, CA

4.6
2,522 Reviews

5711 Van Nuys Blvd

Van Nuys, CA

91401

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Showing 2,522 reviews

December 18, 2023

I had the pleasure of being assisted by a service person who was not only knowledgeable but also engaging and friendly. They made sure my car was completed in a timely manner, and the whole experience was n More

by T. Poindexter
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohana
Dec 18, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're delighted to know you had a pleasant experience with our service team at Van Nuys Alfa Romeo Maserati. We aim for efficient and friendly service every time! Thanks for the review.

December 18, 2023

The service was quick. I showed up a little bit early, they took my car And serviced it. I couldn’t stay for the car wash. Maybe next time More

by 1cardonamarcelo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Mendoza, Petros Zhamkochyan
Dec 19, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're glad to know you found our service quick and efficient at Van Nuys Alfa Romeo Maserati. We'll be looking forward to giving your car a wash next time! Safe travels until then.

December 18, 2023

It's the only dealership that I've been going to since 2013. My experience has always been excellent. More

by amber1921
Recommend Dealer
Yes
Employees Worked With
Elizabeth
Dec 18, 2023 -

Van Nuys Alfa Romeo Maserati responded

Amber, we're so glad to know you've been with us since 2013 and have consistently had excellent experiences at Van Nuys Alfa Romeo Maserati. We appreciate your loyalty and look forward to continuing our service for you!

December 18, 2023

Friendly, efficient, knowledgeable. Treated me like a person She was caring and empathetic to my situation More

by BLIMEYITSNYLON
Recommend Dealer
Yes
Employees Worked With
Joanna
Dec 18, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're glad to know our team at Van Nuys Alfa Romeo Maserati provided you with friendly and efficient service! It's important for us that all of our customers feel cared for. Thanks so much for the positive feedback!

December 18, 2023

Was looking for CPO Alfa Romeo Giulia. Red on Red.. found it Van Nuys Alfa Romeo. Garrett the salesman whom he was the main man who helped me to buy this beautiful car! He was amazing! Pat More

by WAEL.ALSHABA
Recommend Dealer
Yes
Employees Worked With
Garrett
Dec 18, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're so glad to know that you found the perfect Alfa Romeo Giulia with us at Van Nuys Alfa Romeo Maserati! It's great to see our team members, Garrett and Steven, provided excellent service. Enjoy your new ride!

December 17, 2023

Quick easy and friendly. The service rep was knowledgeable and understood I could not be there all day. More

by MESSINGER31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Woman at the first desk in service forget name, Juan Mendoza, Petros Zhamkochyan
Dec 18, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're glad to know your experience at Van Nuys Alfa Romeo Maserati was quick and easy! We always aim for efficiency while providing top-notch service. Thanks for the review!

December 17, 2023

Professional and courteous. Work was done as promised. Having the loaner vehicle was helpful. I just felt that $300.00 for an oil change was a bit steep! More

by NARBEH1
Recommend Dealer
Yes
Employees Worked With
Yohana
Dec 18, 2023 -

Van Nuys Alfa Romeo Maserati responded

We appreciate your feedback! It's great to know that you found our service at Van Nuys Alfa Romeo Maserati professional and courteous. We understand your concerns about the price, but please rest assured we always strive for competitive pricing while maintaining top-notch quality. Thanks again!

December 17, 2023

I was charged $239 just to find out what the problem was, then they told me it was going to cost $1,100 to fix. I took it someplace else and thru fixed it perfectly for $160. I did get my $239 back but it to More

by Edward.horwitz
Recommend Dealer
No
Employees Worked With
Pause
Dec 18, 2023 -

Van Nuys Alfa Romeo Maserati responded

Edward, I'm sorry to read about your experiences with us. We aim for transparency and fairness in our pricing, so it's concerning to see we've left the wrong impression. It sounds like there are some details here that need further review - if you're open to discussing this matter further, please reach out at your earliest convenience. Thank you, Mike Asatryan - Director of Fixed Operations - (818) 423-6255

December 17, 2023

Good customer service and follow through. No No If you want a review take what you can get! More

by MDCAPLAN
Recommend Dealer
Yes
Employees Worked With
Danny
Dec 18, 2023 -

Van Nuys Alfa Romeo Maserati responded

Thank you for leaving Van Nuys Alfa Romeo Maserati a five-star review! Your positive feedback is what we love to see.

December 16, 2023

Way too long in dealership Need to get more efficient I'm done Bye bye bye More

by jcpla1
Recommend Dealer
Yes
Dec 18, 2023 -

Van Nuys Alfa Romeo Maserati responded

I apologize for your visit taking longer than anticipated. We strive to deliver efficient service, and we never intend to inconvenience our guests. I assure you that we will work to improve in the future. If there is anything more we can do to assist you, please don't hesitate to reach out. Best, Mark Thomas - General Manager - markt@alfavannuys.com - 818-449-6526

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