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Van Nuys Alfa Romeo Maserati

Van Nuys, CA

Overview
Reviews
4.7
2,530 Reviews
Call Dealership (818) 926-4502
View Awards

5711 Van Nuys Blvd

Van Nuys, CA

91401

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Showing 2,530 reviews

May 29, 2023

Love this dealer, they were quick and honest. Daniel really showed me they care about my Maserati being above par More

by MariaB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DANIEL CERNA
Report | Print
May 30, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're happy to hear that you had a great experience with us at Van Nuys Alfa Romeo Maserati, Maria! It's wonderful to know that Daniel provided you with quick and honest service. Thank you for taking the time to share your review about our dealership! Safe travels until we see you next time!

May 29, 2023

They took great care of me with great attitudes, it couldn't have been any better. More

by chung_S_YOON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carla
Report | Print
May 30, 2023 -

Van Nuys Alfa Romeo Maserati responded

Thank you for the review! We appreciate your support and hope to see you again at Van Nuys Alfa Romeo Maserati!

May 26, 2023

It needs some improvements. The waiting room specially. The employees are profesional and courteous. Overall, I would recommend the dealer More

by Cgarlover
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter, DANIEL CERNA
Report | Print
May 30, 2023 -

Van Nuys Alfa Romeo Maserati responded

We appreciate your honest feedback and recommendation. It means a lot that the team at Van Nuys Alfa Romeo Maserati could impress you with our professionalism and care. At the same time, we are always looking for ways to improve the customer experience and will take your suggestions into consideration. Thanks again for sharing!

May 25, 2023

Very slow performance. 2 weeks just to check a car with the scanner. Sometimes it would take them a day to answer my text. More

by Lucashi
Service Communication
Recommend Dealer
No
Employees Worked With
DANIEL CERNA
Report | Print
May 29, 2023 -

Van Nuys Alfa Romeo Maserati responded

Lucashi, we're sorry to hear about your slow experience with our service team. We aim to provide timely and attentive service at all times, and we appreciate you bringing this matter to our attention. I would appreciate the chance to speak with you directly about your experience and see what we can do to make things right. Please give me a call at your earliest convenience. Thank you, Joseph Derobertis - Service Manager Direct Line 747-216-0021

May 24, 2023

Daniel service advisor was excellent. Although one of my early collision warning light is still on. He did say it needs to be calibrated next visit More

by MDELEON1772
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DANIEL CERNA
Report | Print
May 25, 2023 -

Van Nuys Alfa Romeo Maserati responded

Thank you for reviewing Van Nuys Alfa Romeo Maserati! We are so glad to hear that Daniel delivered such a successful service experience. Drive safely, and if there is anything more we can do to assist you, please feel free to reach out!

May 24, 2023

Danny was very kind and helpful, and went above and beyond to get me the support I needed and have me back on the road in a timely manner. Excellent service!! More

by Desiree C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DANIEL CERNA
Report | Print
May 25, 2023 -

Van Nuys Alfa Romeo Maserati responded

Desiree, thank you for the review! We appreciate the kind feedback about Danny and hope to see you again at Van Nuys Alfa Romeo Maserati. Safe travels!

May 22, 2023

Great dealership 123. 4 % recommend! They helped me with everything I needed and wanted so thanks ! More

by DAVID_HURTADO13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Swan Kim, Joseph Derobertis, Yohanna Carpenter, Elizabeth Flores, DANIEL CERNA, John Scillitani, Juan Henriquez, David Hurtado, Lawrence Ojeda, Jose Murillo
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May 23, 2023 -

Van Nuys Alfa Romeo Maserati responded

David, thank you for the review! We are so glad to hear that you had a successful purchase experience working with the Van Nuys Alfa Romeo Maserati team. Drive safely, and we hope to see you back!

May 21, 2023

Great Service and was finished in a timely manner. Thank you Carla for everything! Yay More

by albertabrami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carla Doudoumian
Report | Print
May 23, 2023 -

Van Nuys Alfa Romeo Maserati responded

Thank you for sharing your positive experience with Carla and the team! We appreciate your business and we hope to see you again at Van Nuys Alfa Romeo Maserati. Drive safely!

May 21, 2023

No frills got the deal done. Didnt like the dealer add ons not advertised, but they worked through a deal for me. More

by John
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Murillo, KARIM DARCUIEL
Report | Print
May 23, 2023 -

Van Nuys Alfa Romeo Maserati responded

John, thank you for the review! We are so glad to hear that you had a successful purchase experience working with the Van Nuys Alfa Romeo Maserati team. With regard to the rest of your feedback, we apologize for any confusion regarding the add-ons and are glad that things were able to be resolved. If there is anything more we can do to assist you, please don't hesitate to reach out. Best, Swan Kim - Sales Operations Manager Direct Line 747-216-0328.

May 21, 2023

Always a smooth and easy process at Alfa Van Nuys. They are very fast and extremely courteous More

by dylankwame
Recommend Dealer
Yes
Employees Worked With
Carla, Yohanna Carpenter, Elizabeth Flores, DANIEL CERNA
Report | Print
May 23, 2023 -

Van Nuys Alfa Romeo Maserati responded

Thank you for the review, Dylan! We appreciate your business and hope to see you again at Van Nuys Alfa Romeo Maserati. Safe travels!

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