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Van Nuys Alfa Romeo Maserati

Van Nuys, CA

Overview
Reviews
4.6
2,530 Reviews
Call Dealership (818) 926-4502
View Awards

5711 Van Nuys Blvd

Van Nuys, CA

91401

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Showing 2,530 reviews

April 20, 2023

Karim is such a great professional, he works his a** off in all aspects of customer service in first place and off course as a sales person; he is a man of focus but also very emphatic and prone to help the More

by Adriano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeimy Llort, KARIM DARCUIEL
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Apr 21, 2023 -

Van Nuys Alfa Romeo Maserati responded

Adriano, thank you for sharing your experience with Karim at Van Nuys Alfa Romeo Maserati! We are thrilled to hear how much you appreciated his professional and friendly approach to helping you make a decision. We are grateful for the opportunity to work with you and hope to see you again down the road!

More
April 19, 2023

It was very good service and good customer service, nice communication. She was absolutely amazing speaking More

by sevak Darvinian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carla
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Apr 20, 2023 -

Van Nuys Alfa Romeo Maserati responded

Sevak, we're thrilled to hear that you had a great experience with us at Van Nuys Alfa Romeo Maserati! Thank you for your kind words and for choosing to work with us.

April 19, 2023

Great service, great communication, and constant updates. The service advisor, Danny is great!! I would definitely recommend them. More

by OMAR.TORRES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DANIEL CERNA
Report | Print
Apr 20, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're so glad to hear that you had a great experience with us and that Danny was able to provide you with excellent service and communication throughout your visit. Thank you for recommending us, and we hope to see you again at Van Nuys Alfa Romeo Maserati!

April 19, 2023

They have been unable to fix the problem. Its been 15 months!!! Very disappointing and such a waste of my time! More

by nathalie.samanon
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elizabeth Flores
Report | Print
Apr 19, 2023 -

Van Nuys Alfa Romeo Maserati responded

I'm sorry to hear about your negative experience, Nathalie. We understand how frustrating it can be when an issue is not resolved in a timely manner. Please give me a call at your earliest convenience so we can discuss how we can make things right for you. Thank you, Joseph Derobertis - Service Manager Direct Line 747-216-0021

More
April 18, 2023

He was Very helpful and made the purchase very quick and easy..will reach out for next vehicle More

by Heatherbecker81
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
KARIM DARCUIEL
Report | Print
Apr 18, 2023 -

Heatherbecker81 responded

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Apr 18, 2023 -

Van Nuys Alfa Romeo Maserati responded

Thank you for working with the Van Nuys Alfa Romeo Maserati team! We look forward to assisting you again down the road.

April 18, 2023

Daniel and Yohanna, and the whole service team went above and beyond to make sure all my vehicle needs were met. More

by Christian Meza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter, Elizabeth Flores, DANIEL CERNA
Report | Print
Apr 19, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're thrilled to hear that Daniel, Yohanna, and our service team were able to exceed your expectations and provide you with the best possible service for your vehicle needs. Thank you for taking the time to share your positive experience at Van Nuys Alfa Romeo Maserati. We appreciate your business and look forward to seeing you again soon, Christian!

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April 18, 2023

Elizabeth was awesome! Great customer service. She was friendly, professional, helpful and responsive. For future issues with my Fiat 500 I'll be going back. Excellent serv More

by C.Bautista
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Flores
Report | Print
Apr 19, 2023 -

Van Nuys Alfa Romeo Maserati responded

Thank you for the review! We are so glad to hear that Elizabeth delivered such an outstanding service experience. We appreciate your business and hope to see you back again at Van Nuys Alfa Romeo Maserati!

April 17, 2023

I was serviced quickly and politely. My questions were answered. It was a positive experience. More

by yzlatina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter, Elizabeth Flores, DANIEL CERNA
Report | Print
Apr 18, 2023 -

Van Nuys Alfa Romeo Maserati responded

These are all things we love to hear! Thanks for taking the time to share your experience at Van Nuys Alfa Romeo Maserati. Safe travels, and we look forward to working with you again next time!

April 16, 2023

Danny was very knowledgeable and communicated throughout the whole process. He was prompt and answered all my questions. More

by preciadoh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DANIEL CERNA, Kevin Nagayama
Report | Print
Apr 19, 2023 -

Van Nuys Alfa Romeo Maserati responded

We appreciate your five-star review and kind words about Danny at Van Nuys Alfa Romeo Maserati! It's great to hear that he provided knowledgeable and communicative service throughout the process. Thank you for your business, and we hope to see you again in the future!

April 15, 2023

Easy process. Very experienced sale person. Overall satisfied. and very professional financing department. More

by jeffpark2002@live.com
Recommend Dealer
Yes
Employees Worked With
Amin
Report | Print
Apr 18, 2023 -

Van Nuys Alfa Romeo Maserati responded

Jeff, thank you for taking the time to leave this great review for Van Nuys Alfa Romeo Maserati! We are glad to hear that our team made the process easy and provided professional service. We appreciate your business and look forward to seeing you again in the future!

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