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Van Nuys Alfa Romeo Maserati

Van Nuys, CA

4.6
2,530 Reviews

5711 Van Nuys Blvd

Van Nuys, CA

91401

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Showing 2,530 reviews

April 01, 2023

Excellent service, personable, timely and courteous. No surprises, costs and repairs were clearly outlined and explained. I would highly recommend their services and its a pleasure dealing with their se More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter
Apr 03, 2023 -

Van Nuys Alfa Romeo Maserati responded

Jeff, thank you for the review! We are so glad to hear that you had a successful service experience working with the Van Nuys Alfa Romeo Maserati team. Drive safely, and we hope to see you back again down the road!

April 01, 2023

Always happy w service here. They ask good questions, give a thorough explanation of the plan and the timeframe and keep me up to date w any changes. Also super friendly. More

by LKazadi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter
Apr 01, 2023 -

LKazadi responded

😊

Apr 03, 2023 -

Van Nuys Alfa Romeo Maserati responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Van Nuys Alfa Romeo Maserati team. Drive safely, and we hope to see you back again down the road!

March 30, 2023

They are the best at what they do. I appreciate you getting me in and out More

by KWAMEFLUELLEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yass Rhib, Lawrence Ojeda
Mar 31, 2023 -

Van Nuys Alfa Romeo Maserati responded

Thank you for sharing this awesome review! We are glad to have you as a client of Van Nuys Alfa Romeo Maserati!

March 30, 2023

Carla and Yohanna did an amazing job taking care of me! !! They went above and beyond to make sure that I would be satisfied with my service More

by frank-kemp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carla, Yohanna Carpenter
Mar 31, 2023 -

Van Nuys Alfa Romeo Maserati responded

We are glad to hear that you felt taken care of by Carla and Yohanna. Thank you for working with the Van Nuys Alfa Romeo Maserati team, Frank!

March 30, 2023

Elizabeth is so great and very helpful I’m always satisfied when I come in for service. More

by juleslemes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Flores
Mar 31, 2023 -

Van Nuys Alfa Romeo Maserati responded

Elizabeth and the Van Nuys Alfa Romeo Maserati team are so grateful for your trust and loyal business! Thanks, Jules!

March 29, 2023

Joe, the service manager is the best there is. His professionalism and fair pricing keeps me loyal to the Maserati brand. Johanna Carpenter is also very helpful. Keeps me posted on all the work I More

by miltonr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Moreno, Yohanna Carpenter, Elizabeth Flores, DANIEL CERNA
Mar 30, 2023 -

Van Nuys Alfa Romeo Maserati responded

We will be sure to pass along your kind words to Joe and Johanna. Thank you for working with the Van Nuys Alfa Romeo Maserati team!

March 29, 2023

Quick and easy! Yohana Carpenter did a great job of helping us with our service appointment! She was very knowledgeable about our Giulia, and the products & services More

by USCTROJANFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter
Mar 30, 2023 -

Van Nuys Alfa Romeo Maserati responded

Thank you for leaving such a positive review! We are so glad that our team here at Van Nuys Alfa Romeo Maserati was able to take good care of your Giulia. It's a joy to have customers like you--stop by to see us again soon!

March 29, 2023

Sales staff cannot sell history. Doesn't involve new customers with club Alfa Experience availability More

by rmgbrand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Swan Kim, Elizabeth Flores
Mar 30, 2023 -

Van Nuys Alfa Romeo Maserati responded

I am sorry to see the low rating, as we take customer service very seriously. If you're willing, I would love to get a bit more information about your visit to see if there is anything I can do to help. Would you please reach out to me directly? Thank you, Swan Kim - Sales Operations Manager - 818-922-0699

March 27, 2023

Wish we had a better experience. As soon as we drove off the lot, seems like you guys can care less about our concerns. More

by Britt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David Hurtado
Mar 27, 2023 -

Van Nuys Alfa Romeo Maserati responded

Britt - We appreciate you taking the time to share your feedback, although it's hard to know that we didn't deliver a top-notch experience. If you're willing, I would like to learn more about what happened here in order to see how we can assist you moving forward. I hope to hear from you soon. Thank you, Swan Kim - Sales Operations Manager - 747-216-0328

Mar 28, 2023 -

Britt responded

Swan, At your convenience, please contact me. I’ve left a message for David, Finance and with Jean. Thanks, Brittany

March 27, 2023

The car buying experience at Van Nuys Alfa Romeo was excellent, they work hard and very friendly. More

by Jiaming
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brusa-Orlando, Drew, Andrew Herrera
Mar 28, 2023 -

Van Nuys Alfa Romeo Maserati responded

Thank you for the review! We appreciate your business and hope to see you back at Van Nuys Alfa Romeo Maserati!

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