Van Nuys Alfa Romeo Maserati

Yohana is one of the best service advisor, she is fantastic, she listens to my issues and do her best to solve it fantastic, she listens to my issues and do her best to solve it More

All I can say about this dealership is . .. ELIZABETH and YOHANNA in the service department totally ROCK !!! They helped me in every way possible from start to finish and their manager JOE .. ELIZABETH and YOHANNA in the service department totally ROCK !!! They helped me in every way possible from start to finish and their manager JOE even came out from his office and actually took time to personally get involved . This is by far the best customer service I've seen EVER ! You really don't see this level of service anymore ,I went to another dealership in Downey and no would help me and when they did they did it was 3 people removed - I had to literally seek out and find the service manager hiding in his office to get help . The difference was so extreme that I had to shout this from the top of a mountain . Elizabeth and Yohanna sent my son and I to the mall while we waited ,set us up in a nicer Loaner than even my own car and then Ubered my son and I back. They did everything short of taking us on a shopping spree ,which they actually hinted at doing lol . Just amazing service and thank god that all three of my families cars are Maserati and Alfas or I would just be completely unhappy in life 😂. Thank you thank you and thank you Maserati & Alfa Van Nuys ,I hope you promote these people but selfishly I wish you don't because I want to see them again !! (They definitely deserve it though ) More

Great service, super smooth smooth transaction. I strongly recommend visiting this place if you are looking for a new car. I strongly recommend visiting this place if you are looking for a new car. More

General Manager Ross and sales persons Rocco were very nice and helped me alot to get my new Giulia Veloce. nice and helped me alot to get my new Giulia Veloce. More

Danny was amazing! Quick service and great customer service!! Will definitely be back here for my service needs Quick service and great customer service!! Will definitely be back here for my service needs More

Great service - very happy with the friendly and professional service I get when having my Fiat 500X serviced. Service is very efficient, reliable and timely - to date I have never had to deal with professional service I get when having my Fiat 500X serviced. Service is very efficient, reliable and timely - to date I have never had to deal with long wait times at this dealership when getting my car serviced. Very satisfied. More

Great service and excellent I recommend Alfa Romeo for there service and there great way on helping first buyers there service and there great way on helping first buyers More

My experience with the service I received was horrible! First, Daniel tried to overcharge me for the services I was provided. In which I know this because I contacted 3 other Maserati dealerships and for t First, Daniel tried to overcharge me for the services I was provided. In which I know this because I contacted 3 other Maserati dealerships and for the same work Daniel claimed to perform on my vehicle the cost ranged from $725 -$820. I also contacted this dealership and spoke with Elizabeth , another service advisor , who gave me the price prior to me picking my vehicle up . Second, my engine light came back on in less than 12 hours after I paid for my vehicle. Third , after reviewing the notes on my vehicle summary , I noticed that Daniel lied about informing me of other repairs that were needed on my vehicle. It stated that I was advised and declined , which was a complete lie! I was never made aware of any other issues, in fact I asked several times and was told that everything was fine. I contacted the service manager Joseph Derobertis and made him aware that my service light was back on 12 hours from the time of pickup. I also expressed my concern for the integrity of Daniel due to him trying to charge me roughly $1300 for $800 service as well as the lies told through your the time of service and in the service notes. The service manager Joseph told me that although my engine light came on 12 hours after me picking up my vehicle that he would have to charge me an additional Diagnostic Fee, if I returned the vehicle back to the shop. I was very appalled! I asked Joseph for the General Manager’s contact and Joe refused to give me that information. I reached back out to the dealership and asked Iris if the General Manager John was in . Iris informed that he was out of the office , and offered to assist me with any complaints. I left a message for the general manager John , with Iris and asked if she could have him give me a call. The following day I received a missed call from the dealership. I returned the call and asked if John the General Manager was trying to reach me and if I could speak to him. The guy who answered asked my name and placed me on hold. He then came back to the phone and said John said he was not trying to contact me. I told the guy the issues that I had with my service ave he placed me on hold and never came back to the phone . I spent my whole 1hour lunch break on hold waiting to speak with John and never did. Later that day, I received a phone call from Iris saying that her notes stated that they were trying to reach me . I told her what happened and she told me she would update the note for John to reach out to me again. This was over 4 days ago and no one has yet to reach out to me. More

Excellent and professional service on Masarati with excellent customer service from Yohana! Detailed outline and explanation of service and what may be needed in the future excellent customer service from Yohana! Detailed outline and explanation of service and what may be needed in the future More

I had a very pleasant experience . The service Was very fast and professional . Will definitely come back for next service. The service Was very fast and professional . Will definitely come back for next service. More