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Van Nuys Alfa Romeo Maserati

Van Nuys, CA

Overview
Reviews
4.6
2,530 Reviews
Call Dealership (818) 926-4502
View Awards

5711 Van Nuys Blvd

Van Nuys, CA

91401

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Showing 2,530 reviews

March 13, 2023

Everyone is always super friendly; always gives you time to ask questions. Yohana, my service advisor was great. Car was ready very quickly. More

by dennela 28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter
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Mar 14, 2023 -

Van Nuys Alfa Romeo Maserati responded

Thank you for the review! We are so glad to heart hat you had such a successful service experience working with Yohana and the Van Nuys Alfa Romeo Maserati team. Drive safely, and we hope to see you again down the road!

March 13, 2023

I always get great service here, particularly from Yohana in the service dept. Can't say enough good things about her and the way she handles clients. More

by Juliet D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter
Report | Print
Mar 14, 2023 -

Van Nuys Alfa Romeo Maserati responded

Juliet, thank you for the review! We are so glad to hear that Yohana delivered such a successful service experience. Drive safely, and we hope to see you back again at Van Nuys Alfa Romeo Maserati!

March 13, 2023

Always honest and a great place to take my vehicle to Fiat direct. Thank you for the great service! More

by snalbantian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter, Elizabeth Flores
Report | Print
Mar 14, 2023 -

Van Nuys Alfa Romeo Maserati responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Van Nuys Alfa Romeo Maserati team. Drive safely, and we hope to see you back again down the road!

March 12, 2023

Horrible customer services by Yoanna Carpenter. She got very upset because she asked me, if I don’t trust her and I said no. I was just being honest. I don’t have to trust her. More

by RUBIIMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Yohanna Carpenter
Report | Print
Mar 14, 2023 -

Van Nuys Alfa Romeo Maserati responded

Thank you for bringing your experience to my attention. We strive to accommodate our valued guests through friendly and accommodating interactions and it is disappointing to hear that you did not experience that. If you're willing, I would like to learn more about what transpired so we can improve your experience going forward. Please give me a call at your earliest convenience. Thank you, Joseph Derobertis - Service Manager - 747-216-0021

March 09, 2023

Yohanna was wonderful in assisting me with a tire replacement on my Alfa. Thank you!😊 More

by Olga.Berson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter, DANIEL CERNA
Report | Print
Mar 10, 2023 -

Van Nuys Alfa Romeo Maserati responded

Yohanna will appreciate the shoutout! Thank you for working with the Van Nuys Alfa Romeo Maserati team, Olga.

March 09, 2023

Always get my cars serviced here all the service writers are great specially Joanna thank you for the great service More

by Luxautobody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter, Elizabeth Flores, DANIEL CERNA
Report | Print
Mar 10, 2023 -

Van Nuys Alfa Romeo Maserati responded

We are delighted to see that Joanna and the entire Van Nuys Alfa Romeo Maserati team are providing you with service that keeps you coming back! Thank you for your continued support!

March 08, 2023

Very awesome experience and great customer service Will definitely be back as my main dealer for service More

by dreamworkscollisioncenter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Swan Kim, Joseph Derobertis, Frank Moreno, Yohanna Carpenter, Elizabeth Flores, DANIEL CERNA, Barseg Belyon, Rene Luaca, Juan Mendoza, Juan Henriquez
Report | Print
Mar 09, 2023 -

Van Nuys Alfa Romeo Maserati responded

Thank you for the review! We are so glad to hear that you had a successful experience working with the Van Nuys Alfa Romeo Maserati team. Drive safely, and we hope to see you again down the road!

March 08, 2023

The service department is very helpful each time I’ve been there - they want 15 words More

by mgolbad80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Swan Kim, Frank Moreno, Yohanna Carpenter, Elizabeth Flores, DANIEL CERNA
Report | Print
Mar 09, 2023 -

Van Nuys Alfa Romeo Maserati responded

Thanks for the great review of Van Nuys Alfa Romeo Maserati!

March 07, 2023

Clear communication on when my car would ready along with all updates regarding pricing and work being done. More

by ADAM.ENG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter
Report | Print
Mar 08, 2023 -

Van Nuys Alfa Romeo Maserati responded

We’re delighted to get your 5-star review, Adam. Thanks for working with the Van Nuys Alfa Romeo Maserati team.

March 06, 2023

Elizabeth really went out of her way to provide excellent service . She was very personable and professional and got my car taken care in a timely manner. More

by MURADYANLUCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Flores
Report | Print
Mar 07, 2023 -

Van Nuys Alfa Romeo Maserati responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Van Nuys Alfa Romeo Maserati team. Drive safely, and we hope to see you back again down the road!

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