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Van Nuys Alfa Romeo Maserati

Van Nuys, CA

Overview
Reviews
4.6
2,530 Reviews
Call Dealership (818) 926-4502
View Awards

5711 Van Nuys Blvd

Van Nuys, CA

91401

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Showing 2,530 reviews

February 24, 2023

Danny was great! Wonderful customer service and was kept updated by text and in person while waiting for vehicle to be serviced More

by daniullman
Recommend Dealer
Yes
Employees Worked With
DANIEL CERNA
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Feb 27, 2023 -

Van Nuys Alfa Romeo Maserati responded

It is great to hear that Danny provided excellent communication! Thanks for working with the Van Nuys Alfa Romeo Maserati team.

February 22, 2023

They won’t sell you the car with the price listed online. They add extra fees in the disclaimer, be careful before you buy the car. And after you buy the car do not expect to get any support from them. More

by Issac asimov
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David Hurtado
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Feb 22, 2023 -

Van Nuys Alfa Romeo Maserati responded

Issac, we strive to provide straightforward communication, and I apologize for any discrepancy between our online prices and final costs. Furthermore, this does not sound like the attentive professionalism we pride ourselves on, and I'm very sorry if we've fallen short of our high customer service standards. I would like to step in and offer my assistance here. I will search for your contact information but please also give me a call when you have a moment. Thank you, Swan Kim - Sales Operations Manager Direct Line 818-622-0699

February 22, 2023

My stelvio has been in the shop three times in 14 months for the same repair. And telling me each and every time that the problem has been resolved. Now with very little time left on my warranty they've abs More

by ultradedo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Derobertis, Elizabeth Flores
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Feb 27, 2023 -

Van Nuys Alfa Romeo Maserati responded

I am very sorry to hear about the issues you are having with your vehicle. We pride ourselves on meticulous, top-of-the-line work and it is disappointing that you have experienced any inconvenience related to your service. If you would be willing to discuss this further, I would appreciate the opportunity to assist you. Please feel free to give me a call directly when you get the chance. Thank you, Joseph Derobertis - Service Manager Direct Line 747-216-0021

Feb 27, 2023 -

ultradedo responded

I first spoke to Joseph "Joe" the service manager about this issue, he was less than helpful and had little concern for MY concerns. Again, I have no faith in this dealership or their service dept. I feel like I've been lied to each of the three times my car has been in for the same repair. I guess only time will tell if the repair was actually made on my vehicle this last time.

February 22, 2023

I have never meet a more considerate person. I could not be happier with my purchase. I'd recommend this place to anyone who needs a car. More

by Angelgurl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amine Drissi
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Feb 22, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're happy to hear our team was able to demonstrate our commitment to great service and provide a seamless car-buying experience. Thanks for choosing Van Nuys Alfa Romeo Maserati!

February 22, 2023

Danny was helpful and courteous in providing assistance during the service visit for the vehicle. More

by DHANDS33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DANIEL CERNA
Report | Print
Feb 23, 2023 -

Van Nuys Alfa Romeo Maserati responded

Thanks for the review! It's great that Danny was courteous and helpful when you came in for service. --Van Nuys Alfa Romeo Maserati Team

February 22, 2023

Always have a great experience with the service advisor and tech! Concerns and requests are always addressed. More

by Shay2nak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Flores
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Feb 23, 2023 -

Van Nuys Alfa Romeo Maserati responded

Thanks for the review. We're glad that the Van Nuys Alfa Romeo Maserati team was nice to work with. See you and your car next time!

February 22, 2023

Great, helpful, quick, responsive, friendly lax professional, convenient, will bring my car back again soon! More

by ms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter
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Feb 23, 2023 -

Van Nuys Alfa Romeo Maserati responded

Thanks for the review. We're glad that the team was professional, responsive and nice to work with. See you around!

February 21, 2023

Very good, expensive service. Waiting room is too crowded. My problem was done fast and professionally. Thanks More

by DLISOV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter
Report | Print
Feb 22, 2023 -

Van Nuys Alfa Romeo Maserati responded

Thanks for the review of Van Nuys Alfa Romeo Maserati! We appreciate your feedback.

February 21, 2023

Professional and speedy service. The staff was accommodating and knowledgeable about the services needed. Awesome service More

by Inti2713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter
Report | Print
Feb 22, 2023 -

Van Nuys Alfa Romeo Maserati responded

Our team is always happy to help you out! Thank you so much for supporting Van Nuys Alfa Romeo Maserati and we will see you next time!

February 21, 2023

Great communication and very efficient service. These guys know what they are doing. I would not hesitate to recommend them More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter
Report | Print
Feb 22, 2023 -

Van Nuys Alfa Romeo Maserati responded

Our team is always happy to see a 5-star review, Dan! Thanks for supporting Van Nuys Alfa Romeo Maserati and we will see you next time!

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