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Van Nuys Alfa Romeo Maserati

Van Nuys, CA

4.7
2,530 Reviews

5711 Van Nuys Blvd

Van Nuys, CA

91401

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Showing 2,530 reviews

January 11, 2023

The workers are very professional I'm very satisfied with the service end I recommended it to my friends. More

by Franco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot her name but she is a very kind person
Jan 11, 2023 -

Van Nuys Alfa Romeo Maserati responded

Our team is always here to help you out! Thank you for your continued support of Van Nuys Alfa Romeo Maserati and we will see you next time!

January 11, 2023

I bought this G wagon 2018 and after driving, it auxillary battery malfunction so took it back and the battery was changed. However it showing the same auxillary battery malfunction. So I don't know More

by NATHMAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yass
Jan 19, 2023 -

Van Nuys Alfa Romeo Maserati responded

We are sorry that you are still experiencing this issue with your vehicle. We pride ourselves on meticulous, effective service and we would like to ensure that this is properly taken care of. Please call us directly when you have a moment so we can be of assistance. Thank you, Customer Experience Manager - 747-216-0021

January 10, 2023

Elizabeth at service department was a pleasure to work with. She was very friendly and knowledgable. The customer service was top notch. Highly recommended More

by Isaacj910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth
Jan 10, 2023 -

Van Nuys Alfa Romeo Maserati responded

We are delighted to here that Elizabeth was a pleasure to work with. She and the team appreciate your trust and business. Thank you for working with us here at Van Nuys Alfa Romeo Maserati!

January 09, 2023

I love the Service Department here. It’s the only place I would trust to take care of my Fiat. Danny C. is super helpful, personable and has the customer’s best interest at heart. I hig More

by Mika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny C.
Jan 10, 2023 -

Van Nuys Alfa Romeo Maserati responded

Thank you for taking a moment to recommend Danny and the Van Nuys Alfa Romeo Maserati team. This is the kind of feedback that lets us know we're making all the right moves, Mika. Safe travels!

January 08, 2023

Smooth transaction from start to finish! ! 💯 thrilled as we Ghibli’d off the lot in our gorgeous Maserati;-) Andrew H. was everything you could want in a salesperson … and more;-) And Ross More

by JILL.DOROTHY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew H. & Ross
Jan 09, 2023 -

Van Nuys Alfa Romeo Maserati responded

Michael & Jill, thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Andrew, Ross, and the Van Nuys Alfa Romeo Maserati team. Drive safely in your new vehicle, and we hope to see you back again down the road!

January 08, 2023

Very bad experience with pushy people who is lying nonstop wouldn’t do business in this place More

by Sam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ross
Jan 19, 2023 -

Van Nuys Alfa Romeo Maserati responded

Sam, we're concerned to see this feedback, as it certainly does not sound like the straightforward professionalism we expect from our team. We understand that we've lost your business, but we would like to discuss your experience with you directly so we can properly address any issues. Please give us a call if you're willing to speak with us. Thank you, Customer Experience Manager - Direct Line 747-216-0328

January 06, 2023

Johanna was very helpful. Service was prompt and reasonably priced. Johanna was also helpful in securing a positive response from my extended warranty company for an additiona More

by mfe.egan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johanna
Jan 08, 2023 -

Van Nuys Alfa Romeo Maserati responded

Thank you for stopping by to support Van Nuys Alfa Romeo Maserati with your 5-star review! We will be sure to pass along your praise to Johanna. Come by anytime!

January 06, 2023

Yohana is so fabulous and super knowledgeable and all the techs are so good and talented More

by sarahsaysmusic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohana Carpenter, Luis Valdez
Jan 08, 2023 -

Van Nuys Alfa Romeo Maserati responded

Thank you for the 5 stars and shoutout to Yohana and the team! We truly appreciate your feedback here at Van Nuys Alfa Romeo Maserati!

January 05, 2023

This is the second time I took the car in this dealership and so far I have no complain with their service. Everyone is nice and helpful. They’re quick too. I drop it off in the morning and I get the car ba More

by Bevchen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Valdez, Vahag Zhamkochyan, Swan Kim, Jacqueline Fournier
Jan 05, 2023 -

Van Nuys Alfa Romeo Maserati responded

It's our pleasure to welcome you to Van Nuys Alfa Romeo Maserati with prompt and courteous service! Thank you for supporting us with your review and repeat business. We look forward to seeing you again next time!

January 05, 2023

Service was quick. There is a limited distance ride service available which helped maximize our wait time. More

by TF1923ccrevbuttons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Swan Kim, Jacqueline Fournier
Jan 05, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're pleased to hear that your service visit with Van Nuys Alfa Romeo Maserati went off without a hitch. Thank you for the kind words and we look forward to seeing you again next time!

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