Van Nuys Alfa Romeo Maserati

Absolute worst experience of my life . Took my Alfa Guilia in for its first oil change since I have owned it . I have a special scripted Full engine cover which goes over the entire engine Took my Alfa Guilia in for its first oil change since I have owned it . I have a special scripted Full engine cover which goes over the entire engine compartment. This is a special manufacturer add on. When I returned home and parked my car I checked under the hood and it was not there . I called the dealer service department, and after being on hold for 45 minutes I reached service advisor Danny and later Joe. They informed me that I must be mistaken there was no such cover and basically called me a liar ! I subsequently contacted Alfa US offices and Ogara Coach where I purchased the car last April , and they both compared the VIN and part categories and confirmed that yes, the cover was on there . The car is always garaged , less than 2,000 miles since last April when I purchased it. I have a detail company that comes to my house and each and every time he opens the hood to show me how shiny the full cover scripted engine cover is . I feel completely violated . This cover was in place before I went to Westbrook Alfa and was not on my vehicle when I returned home . The dealership is responsible and takes no responsibility for their lack of action . If you go on their website you can not even find a General managers name or any other management listed . The only manager listed is an Experience manager AKA Swan . I would warn anyone to run not walk from this dealership . If you were looking to purchase an Alfa by the way , the average cost from this dealer of misfits and liars are 13,000.00 over MSRP as I noted while waiting 2hours for my fleece and oil change . Scott McNeal, Westlake Village, Ca. More

The dealership worked quickly with my service and did an excellent job. The workers there were phenomenal as well and incredibly helpful. excellent job. The workers there were phenomenal as well and incredibly helpful. More

I came in for an oil change. I was in and out very quickly without any problems. I was in and out very quickly without any problems. More

The experience was wonderful! !! Danny helped with all my concerns!!!! He makes everything so easy!!!! !! Danny helped with all my concerns!!!! He makes everything so easy!!!! More

The staff is all smiley and welcoming, they were super friendly and always on top of our wants and needs. They let us test drive, gave us amazing offers and we came home with a brand new car! friendly and always on top of our wants and needs. They let us test drive, gave us amazing offers and we came home with a brand new car! More

Good service. Very efficient. Waiting area is clean and comfortable. It would be better if include a car wash after the service. Very efficient. Waiting area is clean and comfortable. It would be better if include a car wash after the service. More

Service advisor who helped me had a wonderful friendly attitude towards me and other clients. attitude towards me and other clients. More

They took care of every thing I needed in a very professional matter. I was pleased with the results. professional matter. I was pleased with the results. More

I always feel welcomed at the service department. All employees are friendly and they genuinely try to get to know their customers. Everyone at the service department are knowledgeable and they alway All employees are friendly and they genuinely try to get to know their customers. Everyone at the service department are knowledgeable and they always have their customers best interest in mind. More

The service area staff was professional and accommodating. Danny was very personable and I look forward to continuing my relationship with this dealership. accommodating. Danny was very personable and I look forward to continuing my relationship with this dealership. More