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Van Nuys Chrysler Dodge Jeep Ram
Van Nuys, CA
5,334 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 9:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 5,334 reviews
December 11, 2019
Alex was honest, professional, and prompt. He responded to my voice mails and questions, and was friendly and willing to help expedite the service of the vehicle. He responded to my voice mails and questions, and was friendly and willing to help expedite the service of the vehicle. More
by MOPARBOOGIE
Verified CustomerEmployees Worked With
ALEX JEAN-BAPTISTE
December 10, 2019
Stress-free, not overbearing, swift From the moment I stepped in the door, I felt comfortable and welcomed. From the test drive to signing the papers everyone was gracious and pleasant t From the moment I stepped in the door, I felt comfortable and welcomed. From the test drive to signing the papers everyone was gracious and pleasant to deal with. More
by avu
Employees Worked With
I can't remember
December 09, 2019
Review Service was fine. Very quick for an oil change, which is important. A quick suggestion, someone there needs to greet customers when they walk into the Service was fine. Very quick for an oil change, which is important. A quick suggestion, someone there needs to greet customers when they walk into the service area. I stood there for about 5 minutes before anyone said hello or "I'll be right with you". Though there about 6 service reps there behind desks busy working. I get it, service depts are always busy but there needs to be a line. Maybe have some kind of sign that says wait here for the next service rep (kinda like the bank does). I saw another guy come in after he also looked a confused and was not greeted. Then another guy came in through a different door and and he was waiting too. Neither of them knowing if they were next cause there was no line, there were on different sides of the room and nobody spoke to them for at least 5 mins. Get a line going so at least walk in customers will know what to do and whos next. I dont remember who helped me with service so I selected the first that appeared since it was required. Thanks. More
by joedez1
Employees Worked With
Ali Ali
December 09, 2019
Amazing I was provided with great customer service. They made me feel like I was family. They help you get the best deals and meet your standards. I was provided with great customer service. They made me feel like I was family. They help you get the best deals and meet your standards. More
by SANCHEZ_VICTOR70
Employees Worked With
Osiel Ramirez
December 08, 2019
Not expecting to leave with new car We went in to test drive a Jeep Cherokee. Our sale person Caleb was so kind and knowledgeable. He made sure we were so taken care of that we ended l We went in to test drive a Jeep Cherokee. Our sale person Caleb was so kind and knowledgeable. He made sure we were so taken care of that we ended leaving with a new car. It was a wonderful experience. We highly recommend Russell Westbrook. More
by RICKSEIGER
Employees Worked With
Caleb
December 06, 2019
Really didn’t want to have to do this This review was typed up as if it was written directly to the dealership (because it was). I don’t want to re-write it as a 3rd party review, so I’m j This review was typed up as if it was written directly to the dealership (because it was). I don’t want to re-write it as a 3rd party review, so I’m just copy-pasting it here. I am so disappointed by this dealership. I purchased a CPO 2016 Wrangler Sahara unlimited from you guys less than a month ago and it has been an absolute headache ever since. I immediately noticed a problem (rattle in the steering) the second I test drove it and was promised it would be fixed before purchase. Once purchased, problem was not fixed as promised. Also, one of the employees at the dealership attempted to remove a window sticker and tore off tint with the sticker, and then pressed it back on as if it “didn’t happen” where I then, a few hours later at home, find the problem. Also, the Jeep was filthy on the inside with trash left in the glove box and center console as well as dirty hand smudges on the ceiling and pet hair in the trunk. I call the dealership back and you guys promise to fix it, which was a full on process in itself. I am promised that they would fix the rattle, squeaky brakes, tint, re-detail, and fill up my tank with gas as a courtesy. Vehicle was to be brought back in with promise to fix all of the problems under warranty. Took forever to “fit me in” for a service, and in that time I had to do the leg work to get the tinting fixed (paid by you guys). Finally, I leave the vehicle with them for 5 days. The problems were NOT fixed when I picked the Jeep back up. They fixed a leaky radiator and a failed gear box (how this wasn’t found before I bought the vehicle when I only had it for 2 weeks is beyond me). The brakes were still squealing and the rattle was not fixed in the steering. Also, it was not cleaned and detailed and full of gas, as promised. Upset, I drop the vehicle back off to the service department 3 days later for them to fix what they didn’t fix before. 4 days later, (day 4 being the day I wrote this) after zero communication from the service department and after MANY calls to get ahold of someone there, I find out that they “can’t find the problem” and “nothing is wrong” saying the cold weather is the reason for the squeal (as nobody else driving around me has squealing brakes besides me...as the rental vehicle I have isn’t squealing....as my wife’s brakes aren’t squealing... hmmm) and that the rattle isn’t there after I told them MANY times the rattle comes when the vehicle is warmed up. He said they drove it and didn’t feel it... yeah... you didn’t drive it enough to warm it up. When I bought the vehicle and felt the rattle initially, it was a warm day. When it’s cold out, you don’t feel it. After I drive it on a cold day, once the vehicle warms up, the rattle comes back. I was told also once the brakes warm up, there is no squeal, which is also false. Both of these 2 main issues I just explained above existed when I dropped off the Jeep the second time after driving 50 miles to get to the dealership (AKA vehicle WAS warmed up). I am so frustrated by all of this. John, used car manager, is friendly and trying to help figure this out. Shelly, the rental car manager is very sweet. Salesman Shayan and Morales (the sales manager) are also good guys. Everyone else that I have encountered though has treated me very rudely, including one of the service tech who is “in charge” of my vehicle. The right hand does not talk to the left at this dealership. This process has been short of smooth and has been very stressful. I’ve owned this Jeep for just about a month and it’s been with you guys almost more than it has been with me. I’m being treated as if I’m making up these issues and I don’t appreciate it. I RARELY complain about bad service. I RARELY write reviews. This whole situation has pushed me to take even more time out of my busy day to write this. I am fearful the issues I have won’t be fixed, and that is NO way for a customer to feel. More
by justfixitplease
Employees Worked With
Eddie, shayan, Shelly, John
December 06, 2019
Amazing Service Advisor Hector was really helpful with ringing up my car and providing me with great customer service I’m glad I had him servicing my car, def Service Advisor Hector was really helpful with ringing up my car and providing me with great customer service I’m glad I had him servicing my car, definitely going back. More
by HERRERAROBERT92
Employees Worked With
Hector Herrera
December 06, 2019
Don't buy your next car anywhere else but here! From start to finish, I had such a great experience with the team here. My sales guy, David, was friendly, knowledgable (about cars and soccer!), h From start to finish, I had such a great experience with the team here. My sales guy, David, was friendly, knowledgable (about cars and soccer!), helpful, negotiated openly and fairly, and we quickly reached an amicable deal with the assistance of his supervisor, Andreas who was very supportive throughout the process. I've had plenty of poor experiences at other dealerships, wasting hours waiting or feeling like I was being pressured. Nothing like that here. The finance manager, Max, was incredibly efficient, communicated everything clearly, and I was pleasantly amazed at how quickly all of the paperwork was completed - 20 minutes and we were done. That literally never happens- thanks, Max! This is how car buying should be - do your research, go in ready to make a deal, and you can have your next dream car at a great price and with no hassle at RW CDJR! Thanks to all the team for making my being experience 5*! More
by STEVE KELLY
Employees Worked With
David, Andreas, Max
December 05, 2019
Great Customer service Willy went out of his way to make sure we were happy and had everything in our new ram 2500! Excellent service and very knowledgeable. I recommend ok Willy went out of his way to make sure we were happy and had everything in our new ram 2500! Excellent service and very knowledgeable. I recommend ok’ing and seeing Willy or Nas. Very happy with my purchase. Thanks again! More
by jsj32allen
Employees Worked With
Willy
