Van Nuys Chrysler Dodge Jeep Ram

I had an excellent experience at this dealership the service was great and the staff was very nice service was great and the staff was very nice More

Payman did an incredible job ensuring my services were done in a timely manner, communicating when my car was ready, and got my car washed/detailed, which was such a nice surprise! done in a timely manner, communicating when my car was ready, and got my car washed/detailed, which was such a nice surprise! More

Had an amazing experience getting my new 2027 Jeep Cherokee. The entire team (Jeff, Omar, and Oscar) were honest, friendly, and transparent from the start. They made sure I understood every detail wit Cherokee. The entire team (Jeff, Omar, and Oscar) were honest, friendly, and transparent from the start. They made sure I understood every detail without any pressure. Five stars all the way ! More

The mechanic was so bad to do my service thy make a mess on my truck make field horrible I have to go back to the dealer 4 times in order to get the service completed So I recommend everyone to check yo on my truck make field horrible I have to go back to the dealer 4 times in order to get the service completed So I recommend everyone to check your vehicle every time you go to the dealer More

I took my car in for a sensor that keeps trigering my brakes to keep braking when a car in front of me it close. They replaced a side door sensor which made no sense to me but I need this problem fised brakes to keep braking when a car in front of me it close. They replaced a side door sensor which made no sense to me but I need this problem fised so they charged me almost $1,500 to replace this sensor and my car is still doing the exact same thing nothing has changed. They think for me to replace another item on the side door will fix this. No thank you, I want my money back I can see where this is going and I can't aford it. They replaced it with a broken sensor, that they say works but does it? More

We originally had our truck towed to your dealership for Service on September 10th. We were told our car was being worked on and would soon be ready for pick up the week of September 28th. I noticed my truc Service on September 10th. We were told our car was being worked on and would soon be ready for pick up the week of September 28th. I noticed my truck was driving around Santa Clarita either Thursday or Friday when the dealership is in Van Nuys. I figured it was just on a test drive, however when we saw that it was in Santa Clarita again on a Sunday when the service department is closed and was located at someone's home, we then assumed our truck had been stolen. However, someone (supposedly a Marvin) had been using it for personal use. The dash cam was disconnected and pushed completely forward. The truck was filthy, food and belongings were scatted in the front of the truck. We also noted several small scratches and a dent on the hood as well. We took our truck home from that location and did receive a call from Payman asking us to locate our vehicle and to give him a call back although we already knew the service department was closed on Sunday's. He also said our car wasn't finished being repaired but someone is obviously driving it home just fine. I have pictures as well. Hector service manager and Justin the General Manager, said that they would investigate this issue and get back to us and we never heard back. We also received the paperwork for our truck that said the deductible for our extended warranty is $200 but it is not, it's $100 and I don't know if this was an error or purposely up charged. From what I know, taking someone's vehicle home without consent outside of business hours, kept overnight and being used for personal use is theft and not something that should be happening at a dealership. I'm disappointed in the management of this issue, the dealership and especially the lack of follow up after bringing this issue up to the a general Manager. More