Van Nuys Chrysler Dodge Jeep Ram

Excellent service. Kept vehicle overnight but provided Uber to come get the vehicle the following day. Kept vehicle overnight but provided Uber to come get the vehicle the following day. More

Easy and fast Paperwork was done to my understanding Convenient location easy to get to Convenient location easy to get to More

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I have honestly had some of the worst experiences at this Jeep dealership in the past — to the point that it was almost traumatic dealing with the service and the sales department there. Because of that, I w Jeep dealership in the past — to the point that it was almost traumatic dealing with the service and the sales department there. Because of that, I was very hesitant to come back but it was close to me so I went again. However, this time was completely different, and that was entirely because of Mr. Benny. He was incredibly kind, patient, and professional. He took the time to explain everything to me in detail and made sure I understood what was going on every step of the way. I truly appreciated how helpful and respectful he was throughout the entire process. Mr. Benny is seriously the best person at this dealership. His customer service is outstanding, and he completely changed my experience. From now on, I will always go directly to him. Thank you, Mr. Benny, for turning a stressful situation into such a positive experience! More

Payman has been my service advisor for 2 wranglers and many years. I find the service exceptional, professional and my vehicle always comes back cleaner than I left it. many years. I find the service exceptional, professional and my vehicle always comes back cleaner than I left it. More

First of all I must say my issue was resolved. But I was bounced around from sales to service to parts for several hours and then had wait an hour for the resolution. The people I dealt with were But I was bounced around from sales to service to parts for several hours and then had wait an hour for the resolution. The people I dealt with were pleasant and seemed interested in helping me, but it was very inefficient. I spend an afternoon there and it could have taken about an hour. I remember seeing 2 other customers engaged with staff during that time. One seemed to be purchasing and the other waiting in the waiting area. So it was light. The people were cool and I had a unique request. But I don’t think it made sense to bounce me back and forth at that many times for a sales manager to resolve the issue. More

Very friendly and fast… enjoyed working with the dealership during my search for a new suv dealership during my search for a new suv More

Always a pleasure to be this dealer whether I’m buying parts for all 4 of my dodge trucks or have them in the service department parts for all 4 of my dodge trucks or have them in the service department More

The service person that helped was very courteous and informative Hit my van turned around quickly informative Hit my van turned around quickly More

Albert Masihi is knowledgeable and has great technical expertise. He could not be more helpful and thorough in the maintenance of my vehicle. I now visit this dealership because Albert is now a service ad expertise. He could not be more helpful and thorough in the maintenance of my vehicle. I now visit this dealership because Albert is now a service advisor there. More