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Van Nuys Chrysler Dodge Jeep Ram
Van Nuys, CA
5,133 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 9:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 5,133 reviews
May 01, 2024
The service was very friendly. The service was also very quick. I have no complaints. The service was also very quick. I have no complaints. More
by sns0
Verified CustomerEmployees Worked With
Helpful April 26, 2024
I got my truck back working perfectly well. They fixed the main issue and any other problems it had. The advisor Payman and supervisor Hector were very helpful. I’m definitely coming back. They fixed the main issue and any other problems it had. The advisor Payman and supervisor Hector were very helpful. I’m definitely coming back. More
by cliffordcruz33
Employees Worked With
Payman and hector
April 25, 2024
Thai dealership is very unprofessional and lack communication needs training on communication will not recommend communication needs training on communication will not recommend More
by mommiesblessed05
April 25, 2024
Excellent Service Experience at Van Nuys Chrysler Dodge Service Center.thank you I got what I need Service Center.thank you I got what I need More
by ahmadchehade9
Employees Worked With
April 23, 2024
I recently scheduled a service appointment at Russell Westbrook Van Nuys dealership's service center for an oil change and a recall repair. Despite booking the appointment a month in advance, my experien Westbrook Van Nuys dealership's service center for an oil change and a recall repair. Despite booking the appointment a month in advance, my experience was nothing short of disappointing. Upon arrival, I was met by an advisor named Vahe, who seemed unprepared and disorganized. Despite my clear communication about the services needed, Vahe informed me that the oil change would take a few hours, and the recall repair would require several days due to a part needing replacement. This lack of readiness was surprising and inconvenient, especially considering the advanced scheduling. What truly shocked me, however, was Vahe's response when I asked about a loaner car. Instead of offering assistance or providing a solution, he suggested that I rent a car at my own expense and seek reimbursement from corporate. This level of indifference and disregard for customer convenience was utterly unacceptable. Furthermore, the dealership's failure to anticipate my needs, despite the scheduled appointment, reflects poorly on their commitment to customer service. The lack of empathy and accountability exhibited by the service department is deeply disappointing. In conclusion, my experience at Russell Westbrook Van Nuys dealership's service center was marred by incompetence and a blatant disregard for customer satisfaction. I would caution others against entrusting their vehicle to this establishment until significant improvements are made in their service standards and customer care practices. More
by pinelarno
Employees Worked With
Vahe
April 22, 2024
Hector was so helpful and communicated repair status on my truck and was completed when promised . my truck and was completed when promised . More
by CHELY1082000
Employees Worked With
April 15, 2024
The service was so helpful and much quicker than I had expected it to be! expected it to be! More
by dorashamooil
April 14, 2024
Good response And good work. In timely manner. We were pleased and happy with the results In timely manner. We were pleased and happy with the results More
by kambiz0
Employees Worked With
