Van Nuys Chrysler Dodge Jeep Ram

Not A Fan First, no one picks up the phone in this business. I had a difficult time setting up an appointment for days. Also, your online appointment system doe First, no one picks up the phone in this business. I had a difficult time setting up an appointment for days. Also, your online appointment system does not work. I Finally make my appointment, show up, drop my car off. The agent told me that it would take 3 hours, this was at 8:45 am. By 2:30 pm it took me almost an hour to get someone on the phone to give me an update on my car. By this time, I’m upset and left a frustrating message on someone’s voicemail. Within 10 minutes the agent calls me back and was not truthful when he stated that he told me that it would take until 3 pm. He proceeds to tell me that my car would have to be there overnight because the diagnostic was not done. I get a call the next morning with the diagnosis that my car had a bad engine, with no other information, but told me that the cost would be $7700, I declined. For $195.00 I should have been given a full diagnosis, I should have been given full details of why my car had the bad engine. I went to pick the car up about 4:15 pm, the agent runs my card 3 times and tells me that it was declined. I know that I have money on my card but because he was having difficulties with your archaic system, I chose to go find an ATM. Because of this though, I had to go on a wild goose chase to find an ATM in that crappy area, ultimately having to get a Lyft to go to an ATM. Is was unacceptable!!! I guess only if one is buying a cardo you get better treatment. More

Awesome a very pleasant and comfortable family atmosphere, really satisfied and excited and thank you very much for the help provided by the gentleman cesar v a very pleasant and comfortable family atmosphere, really satisfied and excited and thank you very much for the help provided by the gentleman cesar very kind and gentle above all. More

Oscar in the service dept.. is fabulous! Oscar was friendly, helpful, professional, honest and ultimately compassionate. My car needed so many repairs it made more sense for me to buy a new Oscar was friendly, helpful, professional, honest and ultimately compassionate. My car needed so many repairs it made more sense for me to buy a new one. I own my own business and need my car. Since my car had 2 recalls (in addition to other problems) Oscar gave me the use of a rental car which saved my day. He made the whole awful bad car news experience better. Thank you Oscar! More

Easy process One of my favorites dealerships. They were friendly and straight forward. Put us is the Jeep we wanted and didn’t have to spend the whole day waiting One of my favorites dealerships. They were friendly and straight forward. Put us is the Jeep we wanted and didn’t have to spend the whole day waiting like other dealerships More

Very Good Great deals on cars and very reasonable management! At first the car I wanted was sold while I was there but the manager gave me a great deal on a bet Great deals on cars and very reasonable management! At first the car I wanted was sold while I was there but the manager gave me a great deal on a better package. Scat Pack FTW More

I'm so happy with my new pacifica S 2019 Thank you to Jorge chavez the sales person he was so helpful and patient with us and help us to find the vans we were looking, Thank you to Jorge chavez the sales person he was so helpful and patient with us and help us to find the vans we were looking, More

Bed customer service It’s take forever to close the deal the team is an-professional with all the respect After I took the truck i need to come back to install the sid It’s take forever to close the deal the team is an-professional with all the respect After I took the truck i need to come back to install the side back and cover and bed liner I call around 18 times every time I call they tell me different things after I spoke to Robert on Sunday things start to move on Just to let you guys know after 2 days when I buy the truck I came over there and bring my Frind to buy the same truck and he buy it Please let me know what is the next step 3108000861 Ami ben More

Great Service N/a Great service with Cesar from sales and great customer service with Nibial the manger, would come back to the dealer to buy another car N/a Great service with Cesar from sales and great customer service with Nibial the manger, would come back to the dealer to buy another car More

Best car The customer service in this dealership was excellent and I got the car that I wanted with the good deal that I was looking for. The customer service in this dealership was excellent and I got the car that I wanted with the good deal that I was looking for. More

Great service Eddie Gabrielyan took very good care of me when I came in. He made the experience quick and easy. Not to mention that the crew in the back did a great Eddie Gabrielyan took very good care of me when I came in. He made the experience quick and easy. Not to mention that the crew in the back did a great job with my car. More