Van Nuys Chrysler Dodge Jeep Ram

Great service and attention the guest. I super like Jeep but i got this car because Joseph Rios. He was exceptional and great costumer service. Joseph help me to choose my best option and m I super like Jeep but i got this car because Joseph Rios. He was exceptional and great costumer service. Joseph help me to choose my best option and make us super happy and confortable in our visit to the dealer. More

Service Routine service completed on my Jeep Grand Cherokee coupon was honored no appointment necessary pleasant experience thank you team at Russell Westbroo Routine service completed on my Jeep Grand Cherokee coupon was honored no appointment necessary pleasant experience thank you team at Russell Westbrook of Van Nuys! More

Can one enjoy a car buying experience? YES, YES and, YES! I have NEVER enjoyed the car buying process, ever. The feeling that I was walking out not quite comfortable with the deal that I’ YES, YES and, YES! I have NEVER enjoyed the car buying process, ever. The feeling that I was walking out not quite comfortable with the deal that I’d made, sure that there was a catch that I’d have to later suck up and take as a loss. At Russell Westbrook CDJR I worked with Chris, Andreas and finally Michael in finance and dare I say, I felt like each one was working FOR me, in my best interest over the dealerships’ bottom line. Chris specifically worked his tail off beginning to end. I actually had to return because I’d forgotten my garage opener in my trade and he had to go off-site to retrieve it, and this was HOURS after our deal was made. Throughout, we’d see him rushing back and forth for other customers as well, to the point that the mother in me reached out and told him to relax, breathe, I’m a done deal LOL. I asked him when his first off because he’d been dealing with me over the phone and texts for two days, prior to my visit. I never once felt like JUST a customer. This is my third Jeep, second Wrangler, first RW-CDJR but, certainly not my last! In fact, I can’t wait to return for customization. Who wants to spend more money at a car dealership? Kudos to ALL and thank you so much! I finally feel like I’ve won! *None of my people are listed below but, I hope those I’ve named get the recognition they deserve. Correction, EARNED. More

Service Eddie was very helpful. Just came in for an oil change, rotation and check the rear end of our car as there is a noise as we are driving. He said the Eddie was very helpful. Just came in for an oil change, rotation and check the rear end of our car as there is a noise as we are driving. He said the noise is not coming g from the rear end that is coming from the back two tires. Eddie claims they could not do the rotation as he said the back two tires are cracked on the inside and said that is causing the noise. We were not able to look at it. I hope he is correct as we are getting new tires and this better fix the problem or we will be back. More

Slow and Steady The process was lengthy and I would have liked to not have to drive to several different lots to find the right vehicle, however it was nice to test d The process was lengthy and I would have liked to not have to drive to several different lots to find the right vehicle, however it was nice to test drive my vehicle of choice in a relatively fun and enthusiastic environment where everyone wants to assist you and make things happen to get you the car that you want. You could tell by the amount of customers that this is a place that people generally recommend to others. Julio took care of us. Talked to us in a way we understood the entire process. he was real with us and kept in 100 the entire time. Michael, the finance manager put you at ease when signing document which gives you peace of mind when you're worried about making such a big and irreversible purchase and commitment. More

Always Improving!! I’ve been coming to this service center for almost 4 years! When I first began to come here they were not a great center. Hey nearing and send me time I’ve been coming to this service center for almost 4 years! When I first began to come here they were not a great center. Hey nearing and send me times rude! However, a lot of staff has changed in the last year or two and the quality of the service experience has improved exponentially!! A well organized and caring crew! Really great service! More

Standard level of service They accommodated me before my appointment and provided a loaner car through Budget. The paperwork was not provided to Budget so I had to wait. Also, They accommodated me before my appointment and provided a loaner car through Budget. The paperwork was not provided to Budget so I had to wait. Also, I was properly notified when my car was ready. Otherwise it was good service and friendly. They’re super busy. More

recall Service was fast and very good plus Jeep got an uber to give me a ride home while I was waiting. so far everytime I have has service it's been great! Service was fast and very good plus Jeep got an uber to give me a ride home while I was waiting. so far everytime I have has service it's been great! More

comprehensive work and helpful staff I have service coupons from the dealership that sold me my jeep and which is now closed (Canoga Park). The service rep knew all about them and there w I have service coupons from the dealership that sold me my jeep and which is now closed (Canoga Park). The service rep knew all about them and there was no trouble or issues in honoring them. The bill was clear about the work done. The service rep took the time to keep me informed of progress while working. I was grateful for the cold water and though the waiting area was noisy I was able to read on a comfortable chair. More

Best staff and fast service. Very easy and efficient. Alex Baptiste helped me greatly, took in my car for a quick interior fix, had it done in 25 mins. BEST!!!!! Very easy and efficient. Alex Baptiste helped me greatly, took in my car for a quick interior fix, had it done in 25 mins. BEST!!!!! More