Van Nuys Chrysler Dodge Jeep Ram

Total Disregard for Customer Service I took my car in because my engine service light came on. My car was repaired but later that day the same light came on again. I tried contacting my s I took my car in because my engine service light came on. My car was repaired but later that day the same light came on again. I tried contacting my service advisor multiple time over the phone and through email. I never received a call back from him. I was also told that the service manager would reach out to me that same day and I also didn’t hear from him. TERRIBLE CUSTOMER SERVICE! YOU WILL BE IGNORED! More

Zach was great Just leased my second grand Cherokee with your dealership. It’s been a month and the xm radio was not working properly. Brought the car in. Zach was n Just leased my second grand Cherokee with your dealership. It’s been a month and the xm radio was not working properly. Brought the car in. Zach was nice enough to find me a rental so I could get to work. Returned my car the same day. More

Exceptional Customer Service. I'm not one to write positive reviews because I expect those in customer service to do what they are paid to do, but Vahe went way above and beyond st I'm not one to write positive reviews because I expect those in customer service to do what they are paid to do, but Vahe went way above and beyond standard customer service. I made an appt. online, and when I showed up at appt. time I did not have to wait in a long line, and I explained what I needed done and showed him what I needed done. He called me to explain various costs and where to save money and the various services were completed within a couple of hours. Great service and I love my jeep and will be leasing a new one in 18 months!!! More

It gets easier and easier Ali the salesman was thorough, professional and very helpful. Ely the finance manager also made the process very easy. The loud music in the dealershi Ali the salesman was thorough, professional and very helpful. Ely the finance manager also made the process very easy. The loud music in the dealership wasn't to my liking but it certainly brought a buzz to the place. More

Good improvement better than it was just a year or so ago The quality of the service seems good although a bit crowded with vehicles the only gripe I have is the night drop the box really anyone could fish t The quality of the service seems good although a bit crowded with vehicles the only gripe I have is the night drop the box really anyone could fish the key out pretty easy And you are left to park your car on the street until they open And someone hopefully from the dealership gets it not the best area to have to do that More

Mistaken Advertisement Honored by Management This dealership honored a mistaken ad that was an incredible deal on a Jeep Grand Cherokee Altitude. While this deal was a mistake on the end of their This dealership honored a mistaken ad that was an incredible deal on a Jeep Grand Cherokee Altitude. While this deal was a mistake on the end of their 3rd party and was for a Laredo, Vikas (GM) honored it and made sure we left happy from the dealership with the car we wanted. They have definitely fixed their mistake and did a great thing that should be a model for all dealerships. I highly recommend working with Vikas (GM) and Elie (Finance Manager) as they made sure the deal would be honored and helped us sign all the paperwork quickly. Overall, I would recommend this dealer to anyone interested in a new car. More

Oil Change Went in for an oil change and was greeted right away, everything was fast and easy, and I even got a complimentary car wash. Thanks Oscar! Went in for an oil change and was greeted right away, everything was fast and easy, and I even got a complimentary car wash. Thanks Oscar! More

Really impressed with the customer service I dropped by for an oil change without an appointment and Vahe took my car right in (even though I was a little too close to the cut off time). I got I dropped by for an oil change without an appointment and Vahe took my car right in (even though I was a little too close to the cut off time). I got my car back quickly and he told me he even added some pressure back into two of my tires because they needed it. Really happy with the service here, thank you Vahe! More

I feel like a VIP EVERY visit! I have never been so happy to take my car in for routine service. The staff, the work, the level of customer care, the dealership.. EVERYTHING is 5Sta I have never been so happy to take my car in for routine service. The staff, the work, the level of customer care, the dealership.. EVERYTHING is 5Star here. My Jeep is treated like it's a luxury vehicle every time, and I'm left feeling like I just got hooked up. Thank you SO much!! We're on our THIRD Jeep thanks to this dealership!! More

Thank you Vikas & Omar Wow!!!! What an amazing car dealership! The GM Vikas is selfless and considerate. He was an amazing help to my boyfriend and I during the entire car s Wow!!!! What an amazing car dealership! The GM Vikas is selfless and considerate. He was an amazing help to my boyfriend and I during the entire car shopping process. Omar the floor salesperson who helped us couldn’t have been more patient and understanding with us. We looked at a million different Jeeps and test drove numerous cars. He never made us feel like he was trying to sell us, rather it felt like he was trying to help us. They are both very intelligent and personable with great attitudes. Thank you to both Vikas and Omar, we ended up with a 2019 Wrangler and couldn’t be happier!! Looking forward to doing more business with them in the future! More