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Van Nuys Chrysler Dodge Jeep Ram
Van Nuys, CA
5,325 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 9:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 5,325 reviews
July 24, 2019
servive Benny is professional, friendly, responsible, cordial, polite and on top of things. This is the 2nd time he took care of my car. Service was delivered Benny is professional, friendly, responsible, cordial, polite and on top of things. This is the 2nd time he took care of my car. Service was delivered as promised. More
by DAVIDZINATI
Verified CustomerEmployees Worked With
Benny
July 24, 2019
Service Good job with my service oil change and tires line was long and they handled it very well with greeting me promptly and taking my car Good job with my service oil change and tires line was long and they handled it very well with greeting me promptly and taking my car More
by lulugirl03
Employees Worked With
Don’t remember
July 24, 2019
Great customer service! Alex was super friendly and helpful. That dude could run the whole service department. You can tell he cares about the customers and their needs. Alex was super friendly and helpful. That dude could run the whole service department. You can tell he cares about the customers and their needs. More
by KIMBERLYPW
Employees Worked With
Alex Jean Baptiste (? I think that was his last name)
July 24, 2019
Happy Client AMAZING CUSTOMER SERVICE. Julie and Rafael where the best took care of me and helped me get a car I’m satisfied with. They both have great customer se AMAZING CUSTOMER SERVICE. Julie and Rafael where the best took care of me and helped me get a car I’m satisfied with. They both have great customer service and took their time and answered all my questions More
by luzcifuentes3
Employees Worked With
Julie, Rafael
July 24, 2019
Tacked on Dealer Charges! Not Disclosed on Quote! STAY AWAY This was by far the worst car buying experience I've ever had! I had a very specific car I was looking for in a very specific color, this being the je This was by far the worst car buying experience I've ever had! I had a very specific car I was looking for in a very specific color, this being the jeep unlimited Moab addition and stingray black. I went onto Russell Westbrook's website and the advertised price on the website was $49,342 and I even got an email e-price quote at that exact same sales price. I called up Russell Westbrook jeep and let them know I was ready to buy the car that day for that price. I was not trying to negotiate or ask for anything other than the price they quoted me. It's was a full day to even get a call back after speaking to multiple sales people. When I finally did get a call back this morning I was informed that there is a mandatory $1595 charge for a GPS security unit that they had pre-installed on the car. I told them that I was not interested in this option and to please remove it and honor the price they quoted me. They said they could not do that and that it is mandatory and they cannot remove it or remove the charge even though it wasn't included or disclosed on their e-quote they emailed me. I've bought many cars and am aware that the GPS tracking units are required for the dealership to get insurance on the automobiles while they're on the lot. I've run into this before and I have always had it removed because I don't need that option. This dealership uses underhanded sales methods and tacks on additional fees and options that shouldn't be there and are not included in their initial quotes. I will now be buying a $50,000 jeep from another dealership because Russell Westbrook would not honor the quote that they gave me. I will also be in contact with Jeep's corporate office as I feel this dealership gives the jeep brand a bad name. Steer well clear of this dealership! More
by cs_stearns
Employees Worked With
Julie, Vikas, Mike
July 24, 2019
Excellent customer service The service rep, Alex, was excellent. This was unfortunately a follow up visit after an issue was found not fixed at the previous service. Alex ensure The service rep, Alex, was excellent. This was unfortunately a follow up visit after an issue was found not fixed at the previous service. Alex ensured that the repeat issue was analysed by service mechanics. He also provided a rental service for the duration at no charge and kept me informed of the work that was being carried out. More
by WEIR.AAM
Employees Worked With
Alex (service)
July 24, 2019
Reliable Service I came into Russell Westbrook to have my Jeep serviced for a recall. Fabian was super communicative and helpful. Would definitely recommend - especial I came into Russell Westbrook to have my Jeep serviced for a recall. Fabian was super communicative and helpful. Would definitely recommend - especially the wonderful Fabian! More
by EWARREN717
Employees Worked With
Fabian
July 23, 2019
always great service with a friendly smile. Oscar has been my service advisor for almost two years now and he has always made my family feel welcomed no matter if it was a simply oil change or a Oscar has been my service advisor for almost two years now and he has always made my family feel welcomed no matter if it was a simply oil change or a major job on the car. Thanks for your great service. More
by KYLEWMS
Employees Worked With
Oscar Sanchez
July 23, 2019
Great service I brought my 2018 Jeep Wrangler unlimited to the dealership. Oscar the service rep helped me For the service. This is a great dealership. I brought I brought my 2018 Jeep Wrangler unlimited to the dealership. Oscar the service rep helped me For the service. This is a great dealership. I brought the car to Harout, first time and he initiated the service. The backlight had a crack and console latch broke. These two parts were replaced. More
by tayv78
Employees Worked With
Oscar Sanchez
July 23, 2019
Great place! This dealership was overall a great place all around. I didn’t geeked forced at all and they hand many option. Snack and water in the lobby and clean This dealership was overall a great place all around. I didn’t geeked forced at all and they hand many option. Snack and water in the lobby and clean building with respectable employees More
by DAN.BENOIT21
Employees Worked With
Rodrigo , Julio Rodriguez
