Van Nuys Chrysler Dodge Jeep Ram

Tricks and underhandedness The sales team was friendly, but the finance team was underhanded and forced hidden after-market add-ons to the sale. First there was the $2000 anti-t The sales team was friendly, but the finance team was underhanded and forced hidden after-market add-ons to the sale. First there was the $2000 anti-theft system, which to my guess is just for repossessing the vehicle in case it is needed. I was able to negotiate most of that away, and settled on a price just to get hit with another hidden $1000 add-on at the signing of the paper work for some un-needed treatment. If a car dealership has to resort to trickery and underhandedness to be profitable, then perhaps they shouldn't be in business. More

Exceptional Service Zach Wilson Zachary Wilson was very helpful and courteous. Zach made sure the entire service request was completed prior to picking up the car. He provided a loan Zachary Wilson was very helpful and courteous. Zach made sure the entire service request was completed prior to picking up the car. He provided a loaner car which was extremely helpful due to the length of time my car was at the dealer for service. Zach also stepped up to assist me right away when I came in and did not send away like a prior service rep did. Zach also assisted me approximately three weeks ago when the service shifter light kept coming on (a prior service rep told me to just keep driving the cart until my service appointment which was dangerous). I would strongly recommend Zach to a friend and would see Zach first the next time I need service on my vehicle. More

Good Service Benny and George were super helpful, went in to get my tire replaced because I had a screw near the side wall and it couldn't be repaired. Benny and George were super helpful, went in to get my tire replaced because I had a screw near the side wall and it couldn't be repaired. More

Buying a new car Great experience think you! thanks again !!!!!!!!!! !!!!!!!! !!!! Excellent service ! Excellent service!! New jeep gladiator is awesome! Very easy Great experience think you! thanks again !!!!!!!!!! !!!!!!!! !!!! Excellent service ! Excellent service!! New jeep gladiator is awesome! Very easy to work!Easy to work! good stuff ! 5 * More

Awesome I would recommend having your Jeep,Ram,Dodge or Chrysler service in this place. Workers are friendly and helpful. Service price is good tho some servi I would recommend having your Jeep,Ram,Dodge or Chrysler service in this place. Workers are friendly and helpful. Service price is good tho some services are a little higher compare to Ryddle. More

Oil change Nothing wrong with the location . Service was on point , no complaints .Team was very proactive and made sure they offered me refreshments while I wai Nothing wrong with the location . Service was on point , no complaints .Team was very proactive and made sure they offered me refreshments while I waited which I appreciate. More

Great Zach at RW was great. He got me in and out quickly with great service. Everyone was friendly and professional. 5 star service at RW! Zach at RW was great. He got me in and out quickly with great service. Everyone was friendly and professional. 5 star service at RW! More

Great service! All completed in a timely manner!! Benny understood our concerns about our vehicle and jumped on it right away! I would recommend Westbrook Dodge to any of my friends for service of th Benny understood our concerns about our vehicle and jumped on it right away! I would recommend Westbrook Dodge to any of my friends for service of their Chrysler, Dodge, Ram and especially Jeep! More

Very positive experience purchasing my new Challenger RT The staff was very courteous. I was happy that I was able to get the car I wanted at a great price and with little hassle. I had come to the dealershi The staff was very courteous. I was happy that I was able to get the car I wanted at a great price and with little hassle. I had come to the dealership myself and stayed until closing. Gil, one of the managers, offered to drive the car home while I drove my old car. So far I have been very happy with my car. I would happily recommend Russell Westbrook to a prospective purchaser of a new automobile. More

Overpriced They couldn’t find my extended warranty due to Computer change , I signed for $199 check engine light test that would go toward repairs , when I rece They couldn’t find my extended warranty due to Computer change , I signed for $199 check engine light test that would go toward repairs , when I received the estimate of repairs it’s was 60% more than a mechanic , when I explained that I wasn’t happy with their prices the reply was that they are higher than a regular mechanic, ,I was asking for a discount on the $199 so I could take my car to a cheaper mechanic and I got a flat refusal . I’ve been servicing all my jeeps at this location for years and I will not be coming back to fix my car there . More