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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

4.1
5,322 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,322 reviews

July 23, 2018

Positive Professional Experience Pouria was our sales rep. He is so incredibly positive, respectful and knowledgeable about the vehicles at this dealership. We spent hours there going More

by JoyfulJeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hady Muhtar, Pouria Deilamy
Jul 23, 2018 -

Van Nuys Chrysler Dodge Jeep Ram responded

Customer satisfaction is our top priority here and we couldn't be happier to see that Pouria went above and beyond to provide you with the best service possible. Thanks so much for this 5-star review! Regards, The Russell Westbrook CDJR of Van Nuys Team

July 22, 2018

Trustworthy experience Had a gentleman name Pou help us out when we arrived and was extremely helpful throughout the process. During the test drive he explained everything a More

by TylerGarcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pouria Deilamy
Jul 23, 2018 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks Tyler! Extremely pleased to see that your experience with Pou was a great one. Enjoy the new Jeep and let us know if you ever need anything. You're family now! Regards, The Russell Westbrook CDJR of Van Nuys Team

July 22, 2018

Amazing I appreciated that our sales guy gave me the opportunity to drive and test out the different jeeps in there dealership to help make my decision. By do More

by Purple22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Sanchez
Jul 23, 2018 -

Van Nuys Chrysler Dodge Jeep Ram responded

It's a pleasure to see our team helped provide you with an experience you couldn't receive elsewhere. Thanks for taking the time to share this review and enjoy your new ride! Regards, The Russell Westbrook CDJR of Van Nuys Team

July 21, 2018

Purchase of a Durango We purchased a Dodge Durango GT and love the customer service we received from Gil and the other staff. This dealership has a great selection of vehic More

by Cindy12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gil Tutone, Gholam Tabnak
Jul 23, 2018 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hi Cindy, Congrats on your new Durango and welcome to the family. We're so happy that you had a great experience and we hope to continue working together for years to come. See you here again soon! Regards, The Russell Westbrook CDJR of Van Nuys Team

July 21, 2018

Relaxed environment made for a quick and painless experience I had a great experience working with Sergio. He was approachable, patient, and thorough in answering my questions about the vehicles and accommodatin More

by Jesse88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio Cortes
Jul 23, 2018 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hi Jesse, We're so happy to see that you had a great car-buying experience with Sergio. We'll be sure to share this with him and we'll see you here again in the near future. Hope all is well. Regards, The Russell Westbrook CDJR of Van Nuys Team

July 19, 2018

If I ever purchase another vehicle this woul be the place Evry associate were very friendly, and the sales person was very explanatory and the best of all was not pushi.i will highly recommend him to friend a More

by Mustang
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene Robles
Jul 19, 2018 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're pleased to see our team made you feel comfortable during your visit. We appreciate you stopping by and please let us know if you need anything else. Here to help. Regards, The Russell Westbrook CDJR of Van Nuys Team

July 18, 2018

EXCEPTIONAL SERVICE We had a difficult/unique situation and he and the team mad it happen! Effortless top notch service A+++ THANK YOU ALL! Randy and Nina More

by RandyQuintana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell , Travis Larsen, Sergio Cortes, Dustin Lawler, Justin Andreas
Jul 18, 2018 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hi Randy, It's a team effort here and we're so happy to see our team worked hard to take great care of you! Congrats on your new Ram Truck and welcome to the family. Please don't hesitate to let us know should you ever need anything else and we'll see you here at your first service visit! Regards, The Russell Westbrook CDJR of Van Nuys Team

July 18, 2018

Worst service and horrible customer service This is the absolute worst Dodge dealer in California. And the managers such as Roy and Dustin explain why it is. No follow up and just lie after lie. More

by tnewman
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
terry, Roy Cook, Dustin Lawler
Jul 20, 2018 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're disappointed that you have to keep returning to our Service Department and understand your frustration. I'd like to learn more about the issues you're having with your vehicle and our service and start to provide you with the 5-star service you deserve. Please contact me when you have an opportunity. I look forward to speaking with you. Regards, Dustin Lawler dustinl@russellwestbrookcdjr.com (818) 646-6908

July 15, 2018

traded in my car I was not satisfied with the service department's handling of my defective radio, but, otherwise I was pleased with Sergio's attendance and handling o More

by Ocnchild
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio Cortes
Jul 20, 2018 -

Van Nuys Chrysler Dodge Jeep Ram responded

While pleased to see you had a quality experience with Sergio, we're disappointed that the same can't be said about our service team. Should you like to discuss the handling of your defective radio, please contact me. Regards, Dustin Lawler dustinl@russellwestbrookcdjr.com (818) 646-6908

July 12, 2018

Great Experience! Rene was very helpful and kind. He made sure I was happy with my new Trailhawk Jeep Renegade! Thank You all very much for your kind help! More

by Jose Soto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene Robles
Jul 12, 2018 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hi Jose, Congrats on your new Renegade and thanks for choosing us here. It's a pleasure to see Rene took great care of you and got you into a new Jeep. Glad you love it thus far and looking forward to seeing you here at your first service visit. Regards, The Russell Westbrook CDJR of Van Nuys Team

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