
Van Nuys Chrysler Dodge Jeep Ram
Van Nuys, CA
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 9:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Service Department Experience I scheduled an appointment for service on my Jeep. I had checked online and saw the offer of Lyft for a ride back home so I didn't arrange for anyone I scheduled an appointment for service on my Jeep. I had checked online and saw the offer of Lyft for a ride back home so I didn't arrange for anyone to pick me up . I arrived and was greeted by a young lady who I checked in with . She stated someone would help me . I waited in line a gentleman assisted me advised I wanted the routine service . He handed me two documents he printed out . Never told me the fees for the service I guess I had to figure out by looking at the printouts. Never offered a ride with Lyft as its advertised online. I guess you have to ask for it since its not offered . Arrived to pick up my Car around 5:30pm. Same gentleman assisted me . I paid for my service he handed me my car keys and said my car was to the right of the building . I thought okay it should be right outside . I went outside and began looking for my Jeep. I pushed the panic button and could hear it far away . A gentleman walked out from the mechanic side and assisted me he asked if they just handed me my keys and I said yes while he shook his head . He is the reason why Im giving a star . He walked to get my Jeep and apologized . Ive gotten my vehicles serviced on all my leased vehicles never have I experienced the lack of customer service the uninviting customer service received at this dealership . I wont be coming back for future service and will definitely not recommend to anyone . More

It was a pleasure Great attention by my salesperson, Sergio Cortes. He actually listens to you and tries to make you happy. He took the time to explain to me my car's f Great attention by my salesperson, Sergio Cortes. He actually listens to you and tries to make you happy. He took the time to explain to me my car's features and the perks that come from getting a new Jeep! Nice guy(no weird vibe), and I would refer my friends and family to him. More

Dealership experience Sergio helped me out the day of purchase I was looking for a new family car and got me exactly what I wanted. I was very pleased with the service and Sergio helped me out the day of purchase I was looking for a new family car and got me exactly what I wanted. I was very pleased with the service and he was very patient and knowledgeable with the product being sold he answered all my questions and he made sure that I left with a clear understanding of my purchase. Overall I would highly recommend anyone to come to the dealership and especially to Sergio he's my guy! I am very happy and my family is as well with ou new family car! More
Quick and Easy Sergio was great to work with. He had the vehicle waiting for me when I got there and the whole process was smooth. He even went above and beyond and Sergio was great to work with. He had the vehicle waiting for me when I got there and the whole process was smooth. He even went above and beyond and delivered the car to my front door. More

They know how can make a deal. I almost can not buy new car what I want becuz my family members don't like with different reasons. However my sales man help me a lot and he did what I almost can not buy new car what I want becuz my family members don't like with different reasons. However my sales man help me a lot and he did whatever he can do. So I can make it. And there manager keep ask me how he can help me more. I want to say thank you. More

Great Experience I came to the dealership for a wrangler and left with exactly what I wanted. Sergio and company were all extremely helpful and attentive. Super happ I came to the dealership for a wrangler and left with exactly what I wanted. Sergio and company were all extremely helpful and attentive. Super happy with the experience and thank you! More

Great dealership I arrived @ the dealership to purchase the wrangler. When I got there Sergio went above and beyond to locate this particular wrangler. Overall my expe I arrived @ the dealership to purchase the wrangler. When I got there Sergio went above and beyond to locate this particular wrangler. Overall my experience couldn't have been better More

Awesome Very friendly staff and very efficient. Really clean dealership. They make you feel right at home. I would definitely recommend this dealership to any Very friendly staff and very efficient. Really clean dealership. They make you feel right at home. I would definitely recommend this dealership to anyone. Two thumbs up! More

Love it It was one the Best and easiest experience I have ever had buying a car they were very friendly and helpful and I am going back there to purchase my s It was one the Best and easiest experience I have ever had buying a car they were very friendly and helpful and I am going back there to purchase my second car soon More
Committed I was looking around the San Fernando Valleh to purchase a Jeep, I contacted many dealerships but none of the companies I contacted made me feel as co I was looking around the San Fernando Valleh to purchase a Jeep, I contacted many dealerships but none of the companies I contacted made me feel as comfortable as the people at Russel Westbrook CDJR. So committed and nice. When arriving I felt right at home, the man I met name was Gil. Gil was so committed into making sure I found the perfect jeep. He explained the differences between the Jeeps, which Was interesting to learn. The people at Russel Westbrook went to all measures to assure I was comfortable and happy. I left happy with a 2017 Jeep Wrangler Big Bear. More