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Van Nuys Chrysler Dodge Jeep Ram
Van Nuys, CA
5,373 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 9:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 5,373 reviews
March 04, 2017
Excellent I highly recommend Justin Williams. It was a real pleasure dealing with him. He was very professional friendly and knowledgeable. I have already re I highly recommend Justin Williams. It was a real pleasure dealing with him. He was very professional friendly and knowledgeable. I have already recommended him to a friend. More
by JohnJeep
Employees Worked With
Justin Williams
March 03, 2017
Awesome! Justin was awesome! He's very cool and really easy to talk too! Helped me with every question I had! Offered to demonstrate and explain all the featu Justin was awesome! He's very cool and really easy to talk too! Helped me with every question I had! Offered to demonstrate and explain all the features! Would definitely recommend him and this dealership to anyone! More
by SUAVO
Employees Worked With
Justin Williams
March 02, 2017
HIGH PRESSURE+LOW TRANSPARENCY+FAKE REVIEWS = BUYER BEWARE *The long and the short of it is, save yourself some pain before going there by reading the negative reviews.* My wife and I went in to purchase a *The long and the short of it is, save yourself some pain before going there by reading the negative reviews.* My wife and I went in to purchase a new vehicle for her and were subjected to classic manipulative sales tactics from the start. Also, despite telling them openly from the start that we wanted a quote so we could go for lunch and discuss it before we made any decisions, we were pressured to agree to their offer and get into the finance department immediately to sign the papers. We hadn’t even looked at the papers yet and they told us they were already detailing the car and pulling it around front for us so the whole experience was one of being rushed. After questioning the “deal” they were putting in front of us and getting fed up with disrespect and pressure from the sales manager, we decided to leave at which point he chased us into the parking lot attempting to renegotiate and refusing to acknowledge our wish to leave. Also, earlier in the discussion, I told him that we were using TrueCar to determine the fair market price and he said we were free to go a TrueCar dealer instead, which is pretty misleading since it turns out they *are* a TrueCar dealer (and started sending us TrueCar Dealer offers right after we left) so he could have chosen to either work with the TrueCar market price or at least put us in touch with the Internet department (who is supposed to honor TrueCar prices) or just let us leave (and go to a TrueCar dealer as he suggested) rather than keep trying to convince us to buy right away at a higher price. To top it all off, while we are still at the dealership, one of the sales guys approaches my wife and asks her if she will post some “5 star reviews” explaining their bonus is based on getting those reviews, asks to borrow her phone so he can “help” her post the reviews, **and proceeds to write and post raving reviews under her name** which is unethical to say the least. Once we realized what had happened we deleted the reviews but based on the way it went down it seems obvious that she wasn’t the first one this has happened to. Just read through the 5 star reviews and you will notice that most of them sound suspiciously the same. I see he has even posted on Google a *5 star review of his dealership under his own name,* which the owner responded to and thanking him for by name if that gives you a sense of how reviews are handled at this dealership. Makes you wonder how pervasive this is. We ended up getting basically the same vehicle from another dealer for a lower price with better terms and without details hidden in fine print that would have resulted in higher up front payments and lower residual values. In my opinion, there’s no way a dealership this focused on selling and so *not* focused on customer satisfaction is getting so many real raving reviews, nor is this kind of behavior, which must be in plain sight of other employees and management, a one off occurrence: this is the kind of dealer that unfortunately gives car dealers a bad name. Rather than rely on the dubious 5-star reviews, I highly recommend you start with the negative ones and make up your own mind or, if you are still unsure and determined to take a chance, simply go there with some prep done beforehand and your wits about you and see for yourself. More
by realcarbuyer
Employees Worked With
Andy Cortez
February 28, 2017
Happy Home I say Happy Home because the environment there amongst the employees seem to have good chemistry with eachother and welcome every with smiles and good I say Happy Home because the environment there amongst the employees seem to have good chemistry with eachother and welcome every with smiles and good assistance. Roger, my sales guy was great and I enjoyed working with him and if i was to ever purchase another vehicle down the line ; Russell Westbrook Chrysler Dodge Jeep Ram will be my go to spot. Thank you guys there for doing a great job More
by Darrell Pope
Employees Worked With
Roger La Prairie
February 28, 2017
Would not recommend this dealership Had a very negative experience at this dealership. The Sales Manager, Andy Cortez was pushy, aggressive and borderline insulting when we started askin Had a very negative experience at this dealership. The Sales Manager, Andy Cortez was pushy, aggressive and borderline insulting when we started asking questions about his numbers compared to the better deals that we were seeing on TrueCar. In addition, salesperson Justin Andreas didn't even show up for our appointment but came up to us later to ask for a positive online review. He wrote the review below that was originally posted here, and he posted it on my account. What kind of salesperson writes their own reviews? Overall I felt that these guys were only about the sale and masters at making you think you're getting a good deal when you are not. I left promptly and purchased one from another dealership that was upfront and honest. ------------ Hi I came in to lease another Grand Cherokee. This time I got the Altitide package. Wow! It's beautiful. The interior is really sleek and clean. It was a good experience with Mitch Horowitz and Justin Andreas, the salespeople here at the Jeep dealership in Van Nuys. Really satisfied with the service and the car. This is the second Jeep I've leased in three years. Thank you! More
by DisappointedShopper
Employees Worked With
Andy Cortez, Justin Andreas
February 27, 2017
Exactly what I wanted If you are looking for a dealership that will go the extra mile and take all the stress out of purchasing a vehicle , then go see Sergio, Raid, Michel If you are looking for a dealership that will go the extra mile and take all the stress out of purchasing a vehicle , then go see Sergio, Raid, Michelle and Hady! They are a super team and are friendly and professional and experts at their jobs. They delivered exactly the vehicle I wanted which was not an easy request . Sergio has excellent people skills and is so easy to be around . 5 stars all the way ! More
by F.R.
Employees Worked With
Sergio Cortes, Hady Muhtar, Michele Styer, Raid Bataineh
February 27, 2017
Buying Process Made Simple First off, I had no idea the NBA star owned a dealership, and the basketball theme and court in the place is a nice touch. As for buying a new car, I First off, I had no idea the NBA star owned a dealership, and the basketball theme and court in the place is a nice touch. As for buying a new car, I wasn't even in the market before the transmission on my older BMW decided to go out days before. Afterwards I had test driven a Challenger elsewhere and dealt with one incredibly unscrupulous salesman at another venue, so I arrived at RWCDJR on the defensive. Fortunately I ran into salesman Justin Andreas who proceeded to answer EVERY question I could possibly have, completely and with patience. And I ask tons of questions because I'm like that. As we went further into the process I knew exactly what I wanted and Justin went out of his way to make it happen. The car in question was located at another dealership which I assumed would be no big deal because aren't they are on the same team? Turns out no, often dealerships have to barter with each other behind the scenes to move a vehicle to another location. The other place did not want to give up the car I wanted to buy! At no time did Justin mention any of this, he just remained positive and focused on getting the car. I found out through another person there. This added more time than was necessary in getting the car, but that was not the fault of Justin or RWCDJR. Once the car arrived it was better than advertised. As for the deal itself, they explained my options and we arrived at a good purchase price easily. If you're in the market, Dodge is doing some wonderful things with the Challenger lately and it's worth taking one out for a test drive at this place. More
by brandon muse
Employees Worked With
Justin Andreas
February 27, 2017
Ask For Justin Best Salesman At Russell!!! Have an amazing experience with Justin. He constantly stayed in contact with me. He helped me n my fiancé so much. We walked in to Westbrook Russell f Have an amazing experience with Justin. He constantly stayed in contact with me. He helped me n my fiancé so much. We walked in to Westbrook Russell for a charger scat pack and we would have taken the amazing deal if our cosigner wouldn't have backed out. "Lol" Me and Justin would go back and forth on other vehicle options he was very prompt when he said I'd get back to you in 20 mins unlike other dealer salesman and don't get back to you at all. Justin also went beyond and would call me or text me when they had new rebates. If you want a great deal and someone that isn't sleazy trying to pressure to buy ask for Justin. More
by Freddy O
Employees Worked With
Justin Andreas
February 26, 2017
Great customer service My salesperson name was Seyed. He was very patient and help us out to get to our monthly payment we were looking. I am going to see him soon for my se My salesperson name was Seyed. He was very patient and help us out to get to our monthly payment we were looking. I am going to see him soon for my second vehicle. Thanks a lot. More
by Eric,p
Employees Worked With
Anthony Quartarone, Seyed Mirashrafi
February 25, 2017
Larry Larry larry Larry Larry Larry bought a Jeep Wrangler from this dealership. I was in and out of the dealership in 2 hours which is actually great timing for buyin Larry Larry Larry bought a Jeep Wrangler from this dealership. I was in and out of the dealership in 2 hours which is actually great timing for buying a car. Things went real quick. Larry was happy with the service. The guy justin Andreas helped me out. Didn't even deal with anyone else except the finance guy. Larry Larry Larry was very pleased and happy with my lease. More
by Jeep1234
Employees Worked With
Justin Andreas
