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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,663 Reviews

2,663 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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February 13, 2022

The staff was very friendly. The oil change was done and the replacement tires were in place. I am thankful for their help. More

by ahmedjkbibi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny
Mar 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for taking the time to let us know about your recent experience at Russell Westbrook CDJR. We really appreciate your business and support. Let us know if there is anything else we can help you with!

February 13, 2022

Service was excellent and I liked my adviser. My Jeep was done quickly and without any issues. The waiting area however was meant to be cute but it looked like you were in prison. More

by david
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for taking the time to let us know about your recent experience at Russell Westbrook CDJR. We really appreciate your business and support. Let us know if there is anything else we can help you with!

February 13, 2022

The worst service ever they forgot to put the screws back to my front grill More

by SOLARTEAM4SOLUTIONS
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We value your feedback and business. We'd like to look into your visit with us and see how we can assist you. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

February 13, 2022

Ordered a key for my van. Paid for it. Said it would take possibly a week. Fine. Never was told that there would be an additional cost to program. Never mentioned programming. More

by Garylacasse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We're sorry to hear that there was any issue during your visit. We'd like to look into your visit with us and see how we can assist you. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

February 13, 2022

Hector was great, vehicle was completed earlier than expected, and all was done right. 1 More

by omegatmg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector
Mar 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for taking the time to let us know about your recent experience at Russell Westbrook CDJR. We really appreciate your business and support. Let us know if there is anything else we can help you with!

February 13, 2022

Please with Payman, the only thing I was disappointed in was how long it took to retrieve my car after service. More

by Adam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for taking the time to let us know about your recent experience at Russell Westbrook CDJR. We really appreciate your business and support. Let us know if there is anything else we can help you with!

February 13, 2022

Explain to the service department exactly what I needed done they told me they had no problem handling it. Only to find out that they didn’t wanna do it and told me to pick my car up that same day More

by Troydiamond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Head of service
Feb 23, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We're sorry to hear that there was any issue during your visit. We'd like to look into your visit with us and see how we can assist you. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

February 13, 2022

Excellent customer service but the job taking too long I think 3 1/2 hours to do oil change too much time More

by Jose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for taking the time to let us know about your recent experience at Russell Westbrook CDJR. We really appreciate your business and support. Let us know if there is anything else we can help you with!

February 12, 2022

Best dealer ever they have everything you need and there services is the best dealer More

by asaturitservices
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Klaumenzer
Mar 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

February 12, 2022

Ed he was very nice and call me right away with the tru k problem and called me back right away also when the repair was done. More

by Rezahojati373
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Ed
Mar 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

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