Van Nuys Chrysler Dodge Jeep Ram - Service Center

Roger is genuinely the best service rep I’ve had incredible communication and care he’s the best incredible communication and care he’s the best More

Recall work, local dealership couldn't get it done for a month, Russell got it in weeks earlier with fast turn around, good communication. month, Russell got it in weeks earlier with fast turn around, good communication. More

I am still waiting for it to be completed but so far, so good. Thanks good. Thanks More

It's was bad I got there and everything I asked for to get back didn't get done I asked for the multi point inspection to be done for the second time and it didn't get done bec for the second time they get back didn't get done I asked for the multi point inspection to be done for the second time and it didn't get done bec for the second time they couldn't do it bec of some stupid update So when I got my Jeep back the guys just gave me my two paper saying it only did the oils change and tires rotation was down so my experience was not good also they didn't even wash the Jeep More

Got my car kept in service for 3 days (vs. 2 initially announced)… 3 days after driving off with it. No car loaner was available and I was asked to rent a car -at my own expense- that was less secure, les announced)… 3 days after driving off with it. No car loaner was available and I was asked to rent a car -at my own expense- that was less secure, less comfortable and less convenient. With not the slightest form of empathy from the guy handling my case. Terrible experience from start to finish. More

Totally lack of communication. No sense of urgency or an apology when issue turns out to be a warranty issue. Only reason I go here is for warranty issues. Staff is very non engaged and just going through apology when issue turns out to be a warranty issue. Only reason I go here is for warranty issues. Staff is very non engaged and just going through the motions. More

Did a quick oil change and i was in and out. Look for Hector, he was the one that had helped me multiple times. Great work! Hector, he was the one that had helped me multiple times. Great work! More

My Jeep wrangler had to much oil put into the car so I took it here. They told me that my Catalytic Converter, manifold and exhaust pipe needed to be replaced and that it was going to cost loads of money. took it here. They told me that my Catalytic Converter, manifold and exhaust pipe needed to be replaced and that it was going to cost loads of money. I didn't think it could be that bad and so They sent me the estimate and it's said 16,000 dollars. I almost started crying thinking what have I done (I couldn't even will my self outside). I had a weird feeling that it couldn't possibly cost that much and I took it to Burbank Motor works. They call me less then a day later with an estimate of 3,800 dollars ... and that was INCLUDING 4 brand new tires. Bottom line these people are xxxx of the earth and shouldn't even be in business. Idk what's more likely me coming back here or Russell Westbrook winning a championship in LA xxxx U TO THIS DEALERSHIP ... oh and they kept asking if I just wanted to sell my car to them haha ya so u could undersell me and then oversell to the next customer SMD More

Payman always takes care of us at West Valley used car. He is knowledgeable, friendly, communicative and responds quickly. He is knowledgeable, friendly, communicative and responds quickly. More

Service for recall issue was satisfactory and pleasant. Cost estimate to tighten parking brake was humorously excessive. Cost estimate to tighten parking brake was humorously excessive. More