Back

Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,667 Reviews

2,667 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

Sort by
January 29, 2022

I have to say, dealing with your under writer was the worst experience I've ever had. I've had my jeep since 2007. More

by dbenskin60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Under writer
Jan 30, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We're disappointed to hear that you had anything less than a 5-Star customer experience. We'd like to learn more about your visit and who you spoke with. Please reach out to me directly when you find the time at raedm@russellwestbrookcdjr.com Respectfully, Russell Westbrook CDJR

January 29, 2022

Great service as always, fast, efficient.Could do Great service as always, fast, efficient. Could do without 20 automatically generated text messages after my appointments. More

by adam.shapiro0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're thrilled to hear you had a great experience with our team. Thank you for trusting us with your business. Please let us know if there is anything else we can help with.

January 29, 2022

Very professional service advisors, and tech guy were also professional coming in an out. Respectful team, and very satisfied More

by Sev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your review really makes our day! Thank you for your business and the kind words. Please let us know if there is anything else we can do to assist you. Have a great day!

January 29, 2022

Even though our car fell out of the factory warranty buy a couple months, service department honored the warranty and repaired car FREE OF CHARGE. surprised and pleased by the excellent service. More

by Digitalcutter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're thrilled to hear you had a great experience with our team. Thank you for trusting us with your business. Please let us know if there is anything else we can help with.

January 29, 2022

A number of employees not wearing masks. Others distracted by personal weekend plan discussions instead of concentrating on customers. More

by blackmanfilms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your review really makes our day! Thank you for your business and the kind words. Please let us know if there is anything else we can do to assist you. Have a great day!

Feb 01, 2022 -

blackmanfilms responded

Clearly you didn’t read what I wrote.

January 28, 2022

Upon financing a certified vehicle,with a certified car sales practice,I received an extended warrenty, with addition to the existing Dodge/Chrysler power train manufacturer warrenty,pre-pandemic When th More

by rw81813
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny M., Alex Klaumenzer
Feb 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review. We're thrilled to hear you had a wonderful experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

January 28, 2022

I was not happy with them no loaner car for three weeks after purchasing a $70,000 truck I experienced a transmission issue twice on a long trip called in a week in advance took the car in for service no l More

by thurstonbilal
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello , We know your time is valuable and would like to apologize for any inconvenience. We'd like to look into your visit with us. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

January 28, 2022

Mike cars problem was diagnosed and less time than promised and repaired in less time than promise. Benny was my liaison in the service department and provided excellent service. The amount charged on More

by ken94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny!
Jan 30, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're thrilled to hear you had a great experience with our team. Thank you for trusting us with your business. Please let us know if there is anything else we can help with.

January 27, 2022

Very good experience hopefully will continue in the future vith some good deal for next one More

by GOC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're thrilled to hear you had a great experience with our team. Thank you for trusting us with your business. Please let us know if there is anything else we can help with.

January 27, 2022

The team of Hector Hr, Benny and Jad were all amazing, trusted and reliable. Cant ask for more and want to bring all my cars there. More

by NILOOBEDROOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jad
Jan 30, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

...
113
...