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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.1
2,661 Reviews

2,661 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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January 28, 2022

I was not happy with them no loaner car for three weeks after purchasing a $70,000 truck I experienced a transmission issue twice on a long trip called in a week in advance took the car in for service no l More

by thurstonbilal
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello , We know your time is valuable and would like to apologize for any inconvenience. We'd like to look into your visit with us. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

January 28, 2022

Mike cars problem was diagnosed and less time than promised and repaired in less time than promise. Benny was my liaison in the service department and provided excellent service. The amount charged on More

by ken94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny!
Jan 30, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're thrilled to hear you had a great experience with our team. Thank you for trusting us with your business. Please let us know if there is anything else we can help with.

January 27, 2022

Very good experience hopefully will continue in the future vith some good deal for next one More

by GOC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're thrilled to hear you had a great experience with our team. Thank you for trusting us with your business. Please let us know if there is anything else we can help with.

January 27, 2022

The team of Hector Hr, Benny and Jad were all amazing, trusted and reliable. Cant ask for more and want to bring all my cars there. More

by NILOOBEDROOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jad
Jan 30, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

January 27, 2022

Quick and easy. Very thankful that I was able to get my vehicle in. My only concern is that they did not put my vehicle through the wash. I understand it's kind of petty, but I would have expected them to More

by bjcomedy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny
Feb 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your review really makes our day! Thank you for your business and the kind words. Please let us know if there is anything else we can do to assist you. Have a great day!

January 27, 2022

Good efficient serviceLike the Uber homeCan I get an Good efficient service Like the Uber home Can I get an Uber that you pay for when I collect the car? More

by DSIMONE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector
Feb 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review. We're thrilled to hear you had a wonderful experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

January 26, 2022

Good services , they txt me o call me when my car was ready, they offer me lift until my service is ready. More

by HERBERPLEITEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for taking the time to let us know about your recent experience at Russell Westbrook CDJR. We really appreciate your business and support. Let us know if there is anything else we can help you with!

January 26, 2022

The Service I received from Russell Westbrook was excellent to say the least ,they weren’t even the dealership that sold me the vehicle and they treated me like like so , my dealership is Huntington More

by Carlos_aldana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rogelio espiándola
Jan 30, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review. We're thrilled to hear you had a wonderful experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

January 26, 2022

Service was excellent! They helped me with my oil change and I was called within time fi provided! More

by Walter Duran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Payman Arjang
Jan 30, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review. We're thrilled to hear you had a wonderful experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

Jan 31, 2022 -

Walter Duran responded

Everything is great! Thank you Very much!

January 26, 2022

Their taking to long to do the service Also don’t have Their taking to long to do the service Also don’t have appointment for oil change More

by fidel.montenegro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello , We know your time is valuable and would like to apologize for any inconvenience. We'd like to look into your visit with us. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

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