Van Nuys Chrysler Dodge Jeep Ram - Service Center

Service advisors are not considerate or concerned about customer concerns. Multiple issues I’m having and continue to get the it’s not important vibe from service advisors. customer concerns. Multiple issues I’m having and continue to get the it’s not important vibe from service advisors. More

Armen was extremely professional and prompt , took care of me immediately scheduling my service and transport back to my home. of me immediately scheduling my service and transport back to my home. More

Service here is the worst! No follow back, takes long, always want to find a way to charge you even when you have warranty. always want to find a way to charge you even when you have warranty. More

I usually go to whomever is available & I always feel uncomfortable being female this time I went to Hector jr & he is definitely was the best! uncomfortable being female this time I went to Hector jr & he is definitely was the best! More

The service manager did his job but the attitude seemed to be a bit insensitive and not proactive about getting my car maintained efficiently, as in giving me tips, suggestions, etc. My car has 96,000 mile to be a bit insensitive and not proactive about getting my car maintained efficiently, as in giving me tips, suggestions, etc. My car has 96,000 miles and I would think the service manager would take a little more time with me and my Wrangler. More

Hector the service manager always been very helpful when I bring in my vehicle for an oil change& Always gives me a time and date for everything I bring in my vehicle for an oil change& Always gives me a time and date for everything More

Had a fuel filter leak on my 2021 Ram 1500 with about 5200 miles. Repair was under warranty, but rather than just changing out the o-ring which would have been the cheaper route, Armen had the whole asse 5200 miles. Repair was under warranty, but rather than just changing out the o-ring which would have been the cheaper route, Armen had the whole assembly changed out just in case it wasn't the o-ring. Repair was done that same day. Great and quick service! Thanks Armen! More

Awesome service all around. The best service department especially the check in and super fast. It’s awesome they gave me a ride home and back especially the check in and super fast. It’s awesome they gave me a ride home and back More

Very responsive to customer needs. Kept me informed and repairs done in a timely manner. Eddie was especially helpful. repairs done in a timely manner. Eddie was especially helpful. More

Service advisor "Benny" was not good at keeping me informed on progress and ETA of the service. I could not reach him on the phone and he never returned my calls or messages. Shout out to the mechanic informed on progress and ETA of the service. I could not reach him on the phone and he never returned my calls or messages. Shout out to the mechanic "Cesar" who above and beyond taking care of my vehicle and explaining his work to me More