Van Nuys Chrysler Dodge Jeep Ram - Service Center

Great customer service and very precise on time and great on working with your schedule on working with your schedule More

Fast and easy check in and check out real good guy to work with highly recommend work with highly recommend More

It was well organized and clean. Hector was very professional about his job. He cares professional about his job. He cares More

Service was done but the carwash promised took way too long. Good communication, poor scheduling long. Good communication, poor scheduling More

Hector was great! Highly recommend! He did exactly as he said and delivered on time!!! he said and delivered on time!!! More

Very friendly and courteous, knowledgeable and helpful. I don't have much to say except what I already stated on top. don't have much to say except what I already stated on top. More

Initially my service experience was bad, but when I returned a gentleman named Paymen helped me instead of the previous fellow and he saved the day! Paymen offered up an amazing customer service experi returned a gentleman named Paymen helped me instead of the previous fellow and he saved the day! Paymen offered up an amazing customer service experience! I couldn’t have been happier! You need to get more people like him. Some of the others are not good! More

We are fairly new to Dodge. My wife, son, and myself are new Dodge owners. My son brought our truck in for service where he came in contact with Paymen. He describes him as rude and pushy. Some back story new Dodge owners. My son brought our truck in for service where he came in contact with Paymen. He describes him as rude and pushy. Some back story… When we picked up the truck that same day, on the way home we started getting a weird message saying a door was open when it wasn’t that was a Friday and we had to bring it back. My wife took the truck in Tuesday and was referred to Paymen. She was explaining what was happening with the sensor reading the door was opened and he basically told her she made no sense and had her explaining it again. She said he brushed her off and was condescending because she told him about them touching the module underneath the seat and he pretty much ignored it. He said he was going to get a technician and see if it can be replicated. They took the truck came back and said it didn’t do it. He then proceeds to raise a phone while walking out of the truck to me saying, “it shows nothing is wrong” and being pushy as to say there’s nothing wrong! She asked if it had anything to do with what they touched underneath the seat. He jumped and told her, “No! No! It has nothing to do with that.” He said that twice like she didn’t hear him the first time. At that point she began to get really bothered because he was not listening to her. So she said I have proof, I have a video. He finally listened said let me see and then started to talk to the tech in a foreign language. He said ok come inside to which he tells her to bring the truck back a week later and it will need to stay there. He didn't let her get a word in edgewise. Needless to say they both had an unpleasant experience with Paymen. More

Very professional service the staff was very Helpful. Benny made the process very easy. Wait time on oil change was about faster than was quoted to wait. Benny made the process very easy. Wait time on oil change was about faster than was quoted to wait. More

Service advisor is very helpful took care of the problem in no time easy to communicate with the technician was very knowledgeable in no time easy to communicate with the technician was very knowledgeable More