Van Nuys Chrysler Dodge Jeep Ram - Service Center

Great service I guess they can be more friendly they person outside the one who approached the cars was very friendly but the ones inside not as much .maybe they had a long day person outside the one who approached the cars was very friendly but the ones inside not as much .maybe they had a long day More

It took them more then 2 weeks to fix my car and when I pick it up it was all dirty . They never call you for an update and is almost imposible to reach them by phone . pick it up it was all dirty . They never call you for an update and is almost imposible to reach them by phone . More

Excellent customer service Payman, the service adviser, Excellent customer service Payman, the service adviser, is a great employee of your organization, he is very courteous and took care of all our serv Excellent customer service Payman, the service adviser, is a great employee of your organization, he is very courteous and took care of all our service needs. More

My service advisor was dumb as dirt. He kept telling me My service advisor was dumb as dirt. He kept telling me it was the radiator that was the problem and then I said “the radiator doesn’t affect the ai My service advisor was dumb as dirt. He kept telling me it was the radiator that was the problem and then I said “the radiator doesn’t affect the air conditioning” and then after the third loop of that he said “oh wait. I meant it’s the condenser.” “Sorry about that”. So how much weed he was smoking? I don’t know. But communication was not his forte. Additionally, It took two visits to fix an air conditioning problem. $1700 later hopefully it’s fixed. I may seriously never come back here because of this last service visit. Did I mention that I’ve been waiting 2 years for the jeep leather dash recall replacement? We’ll now I did. That isn’t the dealers fault but it does speak to the quality of the keep grand Cherokee in general. A six year old keep grand Cherokee has had a recall of the dash leather. A complete fix of the engine cooling system. And a complete fix of the internal air conditioning system. Only 75000 miles. More

Excellent customer service very courteous and professional. The team kept me informed throughout the day with regards to the status of my car through text and in person. Provided me with detailed professional. The team kept me informed throughout the day with regards to the status of my car through text and in person. Provided me with detailed information and an outline of what they did. Very satisfied with the team. More

Jr. Was very attentive and made sure we had our vehicle back, so we didn't have to worry about a rental. We really appreciate, how he explained the issues and was not pushy or insistent. back, so we didn't have to worry about a rental. We really appreciate, how he explained the issues and was not pushy or insistent. More

My brakes issue is not fixed and every time I leave I find another issue wrong with my car that wasn't there before I find another issue wrong with my car that wasn't there before I More

Awful. 3 weeks and often - no return callsWorst Ram Awful. 3 weeks and often - no return calls Worst Ram dealer.ever hard to believe you can stay in business. Can't even return a call Awful. 3 weeks and often - no return calls Worst Ram dealer.ever hard to believe you can stay in business. Can't even return a call More

I was received nice at my appointment time.I was properly advised of the repair possibility. All matters we taken care of and my vehicle was available for pickup by day’s end. advised of the repair possibility. All matters we taken care of and my vehicle was available for pickup by day’s end. More

Experience was sensational I would really recommend this department . I am a man of little words so I don’t not have anything else to say. Thank you department . I am a man of little words so I don’t not have anything else to say. Thank you More