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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,662 Reviews

2,662 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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August 04, 2021

Been waiting 18 mos for our recalled dash to come in - dealer blames Jeep, Jeep blames dealer. Zero follow-up from service team - disappointing #LakerNation More

by OverlandOwner
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie, Mike, Armen
Aug 06, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We apologize for any inconvenience during your visit with us. We would like to learn more about your visit with us. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

Aug 19, 2021 -

OverlandOwner responded

Contacted Mike Astrayan on 8/11/21 as requested above; rec’d text message back saying he was in a meeting and to text him; I did with no reply on his part so far……….

August 04, 2021

Even though my repairs were expected to last quite a while, they provided accommodations for me and communicated the entire process so I knew what to expect. More

by Sophie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Payman
Aug 06, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

August 03, 2021

Great , Friendly service. Thanks to hector I was in and out with in 5 minutes. My truck was ready with in an hour as well. Thank you hector! More

by bryan.d1120
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector
Aug 06, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're thrilled to hear you had a great experience with our team. Thank you for trusting us with your business. Please let us know if there is anything else we can help with.

August 02, 2021

Worst car buying/service experience.If I can completely Worst car buying/service experience. If I can completely go back in time and not walk into Russel Westbrook, I absolutely would. Traded in my trusted More

by PORTILLO_ARIANY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Alvarado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Klaumenzer
Aug 04, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello , We would like to learn the details of your visit . Please reach out to our general sales manager, Jonathan directly at 818-731-4893 when you find the time. Regards, Russell Westbrook CDJR

August 02, 2021

Nice environment friendly staff they take care of you the moment you walk in they offer you water I would recommend friends and family to come to Russell Westbrook dealership More

by Khachik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your review really makes our day! Thank you for your business and the kind words. Please let us know if there is anything else we can do to assist you. Have a great day!

August 01, 2021

I found the service department to be very professional & helpful in determining what was wrong with my vehicle & very timely in completing the repair & they took the time to sync my phone to my car More

by lesnerbarbara40@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your review really makes our day! Thank you for your business and the kind words. Please let us know if there is anything else we can do to assist you. Have a great day!

August 01, 2021

It took you guys 6 days to change a battery. That I provided. You wanted to charge me $540.00 for a battery. Horrible bad More

by Etlovesme1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Armenak Galstyan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We apologize for any inconvenience during your visit with us. We would like to learn more about your visit with us. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

August 01, 2021

Great friendly service. Got the work done on time at a price point that I thought was fair. Thanks formatting the service experience easy and fast. More

by Tom G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rogelio
Aug 12, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your review really makes our day! Thank you for your business and the kind words. Please let us know if there is anything else we can do to assist you. Have a great day!

July 30, 2021

great service, great service, great service, great service,great service, great service, great service, great service,great service, great service, great service, great service,great service, gre More

by smarthomepowerinc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review,. We're thrilled to hear you had a wonderful experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

July 30, 2021

Excellent service. We went to another place and they couldn’t do the work. We came here and everything was super easy. Professional and fast More

by luongdds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2021 -

luongdds responded

Excellent service! Fast and professional. We are so happy we live close by so from now on we have a dealer we can rely on.

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