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Van Nuys Chrysler Dodge Jeep Ram - Service Center
Van Nuys, CA
2,672 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,672 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center
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May 20, 2021
Service advisor was very rude when dropping off and picking up, did not communicate when the vehicle was ready. When picking up vehicle other employee refused to help. picking up, did not communicate when the vehicle was ready. When picking up vehicle other employee refused to help. More
by J Meza
Verified CustomerEmployees Worked With
Alex
May 20, 2021
Hector in your service is outstanding and professional. It's nice to receive assistance with a smile and know that your service advisor cares about your needs and if all your expectations were addressed. It's nice to receive assistance with a smile and know that your service advisor cares about your needs and if all your expectations were addressed. Thank you Hector for your professional service and attention to detail. More
by jerryhorhn
Employees Worked With
Sia Raissian
May 20, 2021
It was a very fast and easy transaction, getting in line, said what had to be done, and last but no least wait for them to finish... said what had to be done, and last but no least wait for them to finish... More
by Jose Alvarez
May 20, 2021
Horrendous service - terribly inattentive - complete lack of knowledge of work flow - insecure representative - zero care - made my car worse - will never come back here again. of knowledge of work flow - insecure representative - zero care - made my car worse - will never come back here again. More
by NeverComingBackHere
Employees Worked With
Vahe
May 19, 2021
Russell Westbrook Chrysler Dodge Jeep of Van Nuys has great service! Would come back again and again. Alex in the service department was helpful and great! great service! Would come back again and again. Alex in the service department was helpful and great! More
by DChallengerz
Employees Worked With
May 19, 2021
Great customer service, friendly staff and the car looks great after a free wash. I know my car is taken care of. Thank you, everyone ! great after a free wash. I know my car is taken care of. Thank you, everyone ! More
by Jip
Employees Worked With
May 17, 2021
Payman was an awesome service advisor and did everything to make us satisfied with our brand new truck! Andrew was the best salesman and we purchased 2 vehicles with him. Overall, we bought 3 cars from RW D to make us satisfied with our brand new truck! Andrew was the best salesman and we purchased 2 vehicles with him. Overall, we bought 3 cars from RW Dodge and will always be back. More
by BAYARMAASHANY
May 17, 2021
This one of the best jeep dealers in town I will definitely refer my friend to come over an take a look at all the new and pre own vehicle they have. They have really friendly and respectful employe definitely refer my friend to come over an take a look at all the new and pre own vehicle they have. They have really friendly and respectful employees and that makes this dealer an amazing place to shop for a new jeep. More
by Thewolf
Employees Worked With
Paymen
May 16, 2021
Scope of work was misrepresented. I came in for for several recalls on my 2011 Ram 1500. Since I was coming in for the recalls, I wanted to address other issues my truck was having. I told my service a several recalls on my 2011 Ram 1500. Since I was coming in for the recalls, I wanted to address other issues my truck was having. I told my service advisor that my engine was making some strange noises in addition to my AC control not turning on and also my tire service light was on. I was told to diagnose the tire issue, there would be no charge but for the engine and AC $200 diagnoses fee would apply for each to a total of $400, which I agreed. After several days I was told that my engine needed to be replaced because of the mileage on the truck. My engine was recently rebuilt, so the odometer has no relevance on the state of the engine. No actual diagnoses was performed, rather a conclusion was made simply because of the odometer reading. When I confronted my service advisor, he agreed to not charge for the engine diagnoses as no diagnoses was actually performed rather an inference based on mileage. Secondly, with respect to the AC I was told I needed a new ac control that would be around $600, which I declined and paid $200 for the diagnoses. After leaving the dealer, I went to autozone changed the relevant fuses and the AC control is working fine again. This service department is untrustworthy making recommendations not based on any mechanical evaluation but rather what seems to be a total replacement if something t isn’t working without a proper explanation. My concern is for the people who are not as informed about the inter workings of a vehicle and can be fraudulently induced into paying for a service/repair that has no merit. I demand a refund of the phony diagnoses of my AC, as it did not need to actually be replaced as stated. I have asked for the head of service to call me now and I have been waiting for weeks. I have even texted my service advisor to which my messages continue to be ignored. I was in the market for a new Ram but because of this experience I will be looking to another brand. If this dealership is representative of the experience a customer should expect when owning a Ram vehicle, I advise the public to carefully rethink their choice. More
by Yanivyasmeh
Employees Worked With
