Van Nuys Chrysler Dodge Jeep Ram - Service Center

Quick turnaround for something I thought could have been much worse. Thought it was a fuel pump, but ended up being a oil consumption issue. They have notified me that it will be covered under warranty if t much worse. Thought it was a fuel pump, but ended up being a oil consumption issue. They have notified me that it will be covered under warranty if that is in fact the issue. More

Advisor unable to see important notes on my customer record from date of purchase. Did not receive a call when vehicle was ready for pickup as promised. When i went back to the office to check on stat record from date of purchase. Did not receive a call when vehicle was ready for pickup as promised. When i went back to the office to check on status the advisor was gone. Another advisor informed me my vehicle had been ready for some time. Disappointing and frustrating. The redeeming part was the helpful person from the financial dept who sorted out the situation. More

I came in for a simple oil change and tire rotation. The oil change took 9 hours and they didn’t rotate the tires but claimed everything was done. I had to speak to a manager and prove that the tires hadn’t oil change took 9 hours and they didn’t rotate the tires but claimed everything was done. I had to speak to a manager and prove that the tires hadn’t been touched. This is the second time I’ve had problems worth simple oil changes. I would not recommend bringing any car here. More

Twice I took my car for a noise in my right wheel. First time warranty covered motor mounts which was good, second time they tried to get me for front rotors and brake pads which was going to cost me over 1 time warranty covered motor mounts which was good, second time they tried to get me for front rotors and brake pads which was going to cost me over 1200 dollars and was told by a brake shop my brakes were fine very recently but sure enough I took it somewhere for a quarter of that cost and guess what, the noise is still there! They charged me for a diagnosis of 195 that I feel like I need to be refunded because my brakes were fine and the noise is still there and I told them to look at the wheel bearing and I'm guessing they chose not to because the day after my brake job I took it in for a alignment and right away the guy tells me it's a wheel bearing like I said from the beginning. Any amateur could have pointed this noise out like I did but the service department refused to look at the small fix and just charge me for anything they could get out of me. Also they acted all shocked when I denied their 1200 dollar brake job which was horribly priced, got the same job done for under 600 dollars. Not taking my car ever to this warranty department again. I only wanted a small noise to stop and they did not deliver. On top of everything else my car drove worst and the noise was worst after I left so I'm sure they knew but just wanted to give me the run around. More

Everything was on time and efficient. We will definitely bring our vehicle back and continue to use your services. Please continue your text correspondence as well. bring our vehicle back and continue to use your services. Please continue your text correspondence as well. More

Horrible experience people there are unprofessional and rude I left my 2021 gladiator for check engine light abs got my car back dirt back after a detail rude I left my 2021 gladiator for check engine light abs got my car back dirt back after a detail More

I just dont feel your customer service is very good on several interactions. You tend to gear the problem with my auto has to do with me!!! That is just something you do not do several interactions. You tend to gear the problem with my auto has to do with me!!! That is just something you do not do More

Amazing service, i really appreciate the way he handles his customers. Also I provide the information about the on going offers.i would say he is high recommendable. his customers. Also I provide the information about the on going offers.i would say he is high recommendable. More

My car was dropped off by towing company and no one was able go give me a status on my car for close to 5 days!!! I kept getting bounced around and not one person called me to let me know what was the issu able go give me a status on my car for close to 5 days!!! I kept getting bounced around and not one person called me to let me know what was the issue with my car!! It was a very frustrating experience 😕 I left a message for service manager and department manager and I had zero response More

Brought my JLUR 2021 to fix tire fill alert system on uconnect took 5days for them to give me an answer on what was the issue, 2 days without any loaner , came back in 5days and they said new radio was uconnect took 5days for them to give me an answer on what was the issue, 2 days without any loaner , came back in 5days and they said new radio was ordered, waited 3days , waited another 3days, up to now the tire fill alert system still not working.. More