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Van Nuys Chrysler Dodge Jeep Ram - Service Center
Van Nuys, CA
2,668 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,668 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center
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December 18, 2020
Worst experience I’ve ever had at a dealership. Hector got my radio in and sent it back twice. Never followed up. Was never contacted. I had to call the department EVERY. SINGLE. DAY. And still couldn’t g got my radio in and sent it back twice. Never followed up. Was never contacted. I had to call the department EVERY. SINGLE. DAY. And still couldn’t get my car in for service. Took the car in in September, and didn’t get it fixed until December. More
by Goldmanlj
Verified Customer
December 16, 2020
Always a pleasure coming down to see Mike Asatryan for getting my truck serviced, the process is always fast and easy. Looking forward for my next visit ! getting my truck serviced, the process is always fast and easy. Looking forward for my next visit ! More
by oagalmazyan
Employees Worked With
December 16, 2020
The 1 star is for Hector’s professionalism otherwise I’d give this establishment no stars. Took my car in for service and repairs only to be told they weren’t covered through the cars warranty or the exten give this establishment no stars. Took my car in for service and repairs only to be told they weren’t covered through the cars warranty or the extended warranty I purchased. I was directed towards the sales floor for assistance about the package I had purchased but no one was willing to help or assist. Saw coffee coming in for staff, dancing, lots of joking amongst them but not a single person eager or willing to help. Now when I purchased the car there were two sales reps assisting, a sales manager and a finance manager. How things change once they have your signature on a contract.... Got tired of waiting so while I was in the lobby, I called Chrysler Corporate, addresses my concerns, filed a claim, cleared up my questions (process took about 30 minutes) and finished my call and still no one came over to offer assistance. By far the worst customer care experience I’ve ever had in my life. Not just at a dealership but ANYWHERE. More
by ASRIAN9JAG
Employees Worked With
Hector 5 stars
December 15, 2020
Great employees, Great service, Great communication. They make you feel comfortable with the decision you make. Each employee I interacted with was very respectful and nice. make you feel comfortable with the decision you make. Each employee I interacted with was very respectful and nice. More
by Kennnybroooks
Employees Worked With
Other Employees :
Juan Del Rio, Raed Malaeb, Calvin Gulam, Shadi Abdelhadi, Michelle Kandilian, Flor Gama, Alex Klaumenzer, Vikas Mehandroo, Kashfin Syed
December 14, 2020
No paper work after getting service done..tire rotation is unbalanced..missing left trim after service was done..every time it's a problem to get service done.. they want it done however they want.they don is unbalanced..missing left trim after service was done..every time it's a problem to get service done.. they want it done however they want.they don't care if your happy with your service More
by mandujan1118
Employees Worked With
December 13, 2020
I appreciate the prompt service. Upon getting to the dealership. I was assisted right away. They also made sure my car was serviced the same day. dealership. I was assisted right away. They also made sure my car was serviced the same day. More
by BEVERLY_THYMES
Employees Worked With
December 11, 2020
Nothing but phenomenal workmanship from Russell Westbrook. Extremely friendly with all questions and concerns I had. I came in for a simple oil change and was out in no time! If you want to put y Westbrook. Extremely friendly with all questions and concerns I had. I came in for a simple oil change and was out in no time! If you want to put your trust in a dealer, this is the place! More
by LUKE
December 11, 2020
Good customer service , they were able to answer my questions and provide me with options. Thanks again for all the help . Definitely will recommend friends questions and provide me with options. Thanks again for all the help . Definitely will recommend friends More
by Merari1111
Employees Worked With
December 10, 2020
Great staff great service! Russell Westbrook always makes me feel welcome Mike is very professional and always delivers prompt and excellent customer service. You guys rock! me feel welcome Mike is very professional and always delivers prompt and excellent customer service. You guys rock! More
by afixion66
Employees Worked With
