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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,668 Reviews

2,668 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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December 09, 2020

Great service no problems all good was called to tell me what the problem was and took care if it promptly and washed my car great service More

by Stephen morgenroth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2020

Bennie was GREAT. Unfortunately when I picked up my car the 1st time my key was missing. I used my spare key to take my car and was told they would call me when they found my original key. I had to have my More

by aj.collins1102
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Bennie
December 06, 2020

Service was quick and they left my keep cleaner then how I brought in. Staff was professional and polite. They kept me up to date via text messaging. More

by JOYLO818
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2020

The car was well taken care of, but this is the time of Covid. I had to wait for a long time inside before they got to me once I was there. I think they should have booths outside so that customers don't h More

by AMAFZALI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie
December 02, 2020

Rudest employees ever, Eddy is so unprofessional. Felt like he was racial profiling us for being Mexican. Don’t recommend this place at all.1 star for sure More

by Jesse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Alvarado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Robles, Mario Garcia, Omar Hernandez, Reza Shahriar, Shayan Ghelichkani, JOhnny Briseno, Sia Raissian, Jason Farhat, David Flores
December 02, 2020

Seems like they don’t really care about the customer. I went in for a basic oil change. The gentleman helping me out seem bothered to help me out with the coupon I had for my oil changed. Kept calling me b More

by chris.joseph.perez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
3.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2020

Great service as usual. I love this dealership but was a little disappointed that I didn’t get my car washed like I usually did. I think maybe it’s a Covid issue, not sure but everybody in the service depar More

by AMYLAGUD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2020

I purchased my wrangler at this dealership, and I came in with an issue, that has been annoying for awhile, and when I take it in, the transmission mechanic, says he couldn’t hear the noise, I still have to More

by gregoryalan48
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Bennie
November 30, 2020

Benny was very polite and quick in helping me get myself vehicle serviced and back the same day. I was also very please upon realizing my car was washed as a courtesy. Thank you so much! More

by edwardlover513
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny
November 30, 2020

My battery died (it's still in warranty), so I drove to the nearest dealer. Because they didn't have any rentals, I asked to wait until they replaced it but unfortunately was told they needed more than tw More

by MICHELANGELO.GLIONNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, For battery replacement under warranty we must perform a GR8 test before we can replace it. The test alone can be anywhere from 60mins to 120mins. After the test is completed, we then can replace the battery. We know your time is valuable, and our team works as quickly as possible without sacrificing quality. Regards, Russell Westbrook CDJR

Dec 08, 2020 -

MICHELANGELO.GLIONNA responded

My disappointment is NOT for the two hours you needed, as you say, to test and replace the battery (although we know how long a tester needs to do its job), but the lack of courtesy and professionalism of your service. Please read one more time what I wrote. BTW I just found out that the cover around the battery has not been re-installed. Is this the quality in service you are talking about? Regards.

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