Van Nuys Chrysler Dodge Jeep Ram - Service Center

Vahe , (Eddie) Gabrielyan , Service Advisor Expert, Did an awesome Job !!!! 10 I drove in my 2019 Dodge Grand Carvan GT on Sunday to see if I could get the oil changed because I was buying gas Did an awesome Job !!!! 10 I drove in my 2019 Dodge Grand Carvan GT on Sunday to see if I could get the oil changed because I was buying gas anyways across from dealership. He said yes, if I want to wait 4 hours. We made an appointment for Tuesday. I also let him know that last time I was there they had to top off coolant and it's low again . .So he said he will check out . Then I let him know of a couple other concerns I had Vahe wrote them all down and said they need acouple days. Vahe called me Thursday and said van is ready for pick up ! Plus he found two more items he repaired that I didn't even know about!! Then I started the van for the first time and drove the van home Never had my Dodge sound so good !! Quieter,smoother,and more powerfull than ever before !!! The 2 other issues they found defently made my van better than the first day I bought it. Vahe is great at,understanding my mechanical issues and concerns. I use to be a mechanic/tecnition and can tell you this place did repair work competently and properly with respect to my vehicle. I love this place !! More

Very pleased with the customer service. The “no appointment needed” service was convenient and worked as advertised. The service was completed under the estimated time. Mike A. was a pleasure to wo appointment needed” service was convenient and worked as advertised. The service was completed under the estimated time. Mike A. was a pleasure to work with More

Besides the automated text message system that can make any client confused, the staff and the humans involved un the whole process were very helpful! any client confused, the staff and the humans involved un the whole process were very helpful! More

Getting an appointment was easy, the staff were very courteous, COVID safe and did their best to get the necessary work done as quickly as possible courteous, COVID safe and did their best to get the necessary work done as quickly as possible More

My service advisor was nice but for whatever reason on that day it was hard to reach anyone at the dealership. I could not get anyone to answer from sales or from service. I have been able to reach them s that day it was hard to reach anyone at the dealership. I could not get anyone to answer from sales or from service. I have been able to reach them since but I had to take an Uber to the dealership before it closed to get the status of my vehicle, which had barely been looked at upon my arrival. More

I was not happy with the service dept. They had my car for 4 days before they called to tell me what was wrong with it. When you get there, they set-up on a text message that’s supposed to help with commu for 4 days before they called to tell me what was wrong with it. When you get there, they set-up on a text message that’s supposed to help with communication, but if you send questions through, no one ever answers them. They also started some maintenance repairs before they discussed the price with me, so I was stuck paying for something I would have not to approved otherwise. It is extremely hard to get your service advisor on the phone. It just wasn’t a good experience. More

My jeep had a recall. Soon discovered that one My jeep had a recall. Soon discovered that one upgrade had been overlooked. Brought it back and was told it would take 8 hours, but there were no My jeep had a recall. Soon discovered that one upgrade had been overlooked. Brought it back and was told it would take 8 hours, but there were no loaners. Complete day wasted due to a service error More

Great guy! He helped me with my vehicle right away, did not have to wait at all. I would recommend him. He is very helpful!!! not have to wait at all. I would recommend him. He is very helpful!!! More

I had the pleasure of working with Payman and Mike during my most recent visits. Talk about a professional staff. They were attentive, knowledgeable, and made some great suggestions to solve my issues. Pe my most recent visits. Talk about a professional staff. They were attentive, knowledgeable, and made some great suggestions to solve my issues. People really make the difference and these two individuals have sold me on the quality of this dealer. I will be gladly coming back to this dealer for future needs. More

Hector was helpful, efficient, got my car back earlier than expected. Routine oil change, tire rotation, and differential and the rest. Issues were taken care of and car washed! than expected. Routine oil change, tire rotation, and differential and the rest. Issues were taken care of and car washed! More