Van Nuys Chrysler Dodge Jeep Ram - Service Center

Everytime I come here, all the guys at the service desk seem aggravated.I made an appointment, yet when I’m there no one is ready for me. When I get to my guy, he keeps telling me he will call me, yet neve seem aggravated.I made an appointment, yet when I’m there no one is ready for me. When I get to my guy, he keeps telling me he will call me, yet never calls. after 3 days of no call and me trying to get a hold of him, I just show up and my car wasn’t ready. after days of waiting, they finally tell me there is nothing wrong with the car More

These guys are 100% customer service oriented and they These guys are 100% customer service oriented and they definitely exceeded my expectations I was actually doing my first cross-country road trip on m These guys are 100% customer service oriented and they definitely exceeded my expectations I was actually doing my first cross-country road trip on my 2019 dodge ram 1500 from New York to LA and somehow my transmission broke. Jimmy What is my customer service agent who went above and beyond to help me out with the issue of getting a loaner and then the truck at another problem right after it was ready he made that right as well without any hesitations will recommend anyone with dodge Chrysler or any other makes and models of cars go to these guys first More

Took 3 weeks to replace a tailgateWas not told initially Took 3 weeks to replace a tailgate Was not told initially total price did not include the cost for painting. We had to always call for updates. My Took 3 weeks to replace a tailgate Was not told initially total price did not include the cost for painting. We had to always call for updates. My daughter was told multiple times they had the part when they did not. My wife asked to speak to a supervisor who was rude on the phone. More

Awesome experience from start to finish.Professional and Awesome experience from start to finish. Professional and on top of their game over there. Can’t see myself going anywhere else for quite some time. Awesome experience from start to finish. Professional and on top of their game over there. Can’t see myself going anywhere else for quite some time. More

Received excellent service in a timely manner. Everyone was very professional. I was especially impressed with the complimentary transportation that was provided. Thank you for a great experience. was very professional. I was especially impressed with the complimentary transportation that was provided. Thank you for a great experience. More

Other than smudges left on my driver’s door, my oil change service visit was great. I was able to get the recall service on the windshield wipers done via the Express Oil service. change service visit was great. I was able to get the recall service on the windshield wipers done via the Express Oil service. More

Waited a while to pick up car. Problem is that I had to return to service car after I had just picked up car only a few days prior. Service light came on after I picked up car from service. Then had to wai return to service car after I had just picked up car only a few days prior. Service light came on after I picked up car from service. Then had to wait several days for car to be checked. All was fixed second time around and now is well. I one thing I love about this dealership is that I don’t need an appointment and can bring car in for oil change anytime. Thanks! More

Service was great and I was able to get my car as quickly as possible. Mike was very kind and helpful with what I needed. as possible. Mike was very kind and helpful with what I needed. More

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