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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,671 Reviews

2,671 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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August 14, 2020

All went well Service was provided as promised In a All went well Service was provided as promised In a timely matter When arrived ,was acknowledged and helped and directed to the right service per More

by bergithans
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2020

It was a fast, quick and easy service. I was quoted a 3 hour wait and it was done a lot faster. Got a call right when it was ready. I was very satisfied. More

by omarmarr23
Recommend Dealer
Yes
Employees Worked With
Jimmy
August 13, 2020

Poor communication and questionable diagnosis I brought my vehicle in due to intermittent transmission problems (at times it would not upshift under heavy acceleration). I chose to bring this to t More

by chris.teachout
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2020 -

Van Nuys Chrysler Dodge Jeep Ram responded

Chris, We understand the frustration of having vehicle issues. However, we stand by our team who are working on vehicles every single day. Our team is specifically trained to diagnose issues. Additionally, If there are multiple issues, fixing just the solenoid wouldn't be a solution. Please reach out if you have any questions. Regards, Russell Westbrook CDJR

Nov 11, 2020 -

chris.teachout responded

Your diagnosis was wrong. Glad I took it elsewhere, saved me thousands.

August 12, 2020

🙏THANK U SO MUCH 4 Yr Great Services 2 All your Customers🤗 May ✨GOD 🌈BLESS U All & Company. 🙏TNX SO MUCH Jimmy & Anthony🤗 PS. TNX SO MUCH for the Good Discounts too!😊 More

by hguidry
Recommend Dealer
Yes
Employees Worked With
Armenak Galstyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Del Rio, Alex Klaumenzer
August 12, 2020

The experience at the Van Nuys Russell Westbrook dealer was friendly, fast, and easy. I am pleased to say I receive great customer service from Hector in the service department. More

by domtos91
Recommend Dealer
Yes
Employees Worked With
Hector in service department
August 11, 2020

I always try to be the first in line to get my maintenance oil changes. And hour or so and I am out back on the road! More

by Monacarona
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure of the name who assisted me the last visit Aug2? 0730 am he was the only one in the service area on a Sunday morning! Conv day by the way! Thank you
August 11, 2020

I had a great experience coming here after my car broke down. Alex was able to take care of me hassle free and thoroughly explained what was wrong and how much the repairs would be. After agreeing they fix More

by Era.tagz
Recommend Dealer
Yes
Employees Worked With
Alex
August 09, 2020

Bad service and lack of communication. I had appointment at 730am and they didn’t open my Jeep up until the end of the day. I requested tires have air and wash vehicle and NONE of it was done! Waste of my t More

by Careforyou2day
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raed Malaeb, Calvin Gulam, Shadi Abdelhadi, Michelle Kandilian, Vikas Mehandroo
August 07, 2020

Excellent service Friendly conversations No pushy sales Excellent service Friendly conversations No pushy sales All wearing masks Easy pick up Pricing is reasonable Enforcing CDC health guidelin More

by AshStephx
Recommend Dealer
Yes
Employees Worked With
JIMMY
August 06, 2020

Fast, friendly, accommodating! Rogelio was awesome!!!!!! Highly recommended for all Jeep owners 🌟🌟🌟🌟🌟 additional comment; the guy at the front desk with the tattoos is very cute!! More

by Sabrina Diresta
Recommend Dealer
Yes
Employees Worked With
Rogelio
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