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Van Nuys Chrysler Dodge Jeep Ram - Service Center
Van Nuys, CA
2,671 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,671 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center
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August 14, 2020
All went well Service was provided as promised In a All went well Service was provided as promised In a timely matter When arrived ,was acknowledged and helped and directed to the right service per All went well Service was provided as promised In a timely matter When arrived ,was acknowledged and helped and directed to the right service person More
by bergithans
Verified CustomerEmployees Worked With
August 14, 2020
It was a fast, quick and easy service. I was quoted a 3 hour wait and it was done a lot faster. Got a call right when it was ready. I was very satisfied. hour wait and it was done a lot faster. Got a call right when it was ready. I was very satisfied. More
by omarmarr23
Employees Worked With
Jimmy
August 13, 2020
Poor communication and questionable diagnosis I brought my vehicle in due to intermittent transmission problems (at times it would not upshift under heavy acceleration). I chose to bring this to t I brought my vehicle in due to intermittent transmission problems (at times it would not upshift under heavy acceleration). I chose to bring this to the dealership hoping their expertise in working with these vehicles would speed the diagnosis. After a week, they came back with the same initial conclusion, the transmission needed to be replaced. At 50k miles, and 8 mo out of its powertrain warranty, this is very frustrating news. However, when pressed on how they reached this conclusion, I had serious doubt they really knew what the problem was. So they punted it, hoping replacing the entire unit would replace whatever the issue was. When they initially looked at the fluid, they told me there were no concerning signs, even asking if I'd recently changed it. (I hadn't. It was the factory fluid). However they later claimed to have found metal shavings that would suggest transmission failure. I asked how they hadn't seen them previously and they claimed they were small particles that show under light. I'm not clueless. I've worked on cars all my life, and I know that small particles do not suggest the transmission is failing. This is completely normal, part of the break-in, and this is why they put a magnet on the pan. If there were large shavings, we'd be having a different conversation. They also suggested a solenoid was bad, I asked if they could simply replace that but was told that its easier/cheaper to replace the entire transmission. Again, I'm not clueless. I know the solenoids are easily accessible on the bottom of the transmission on the valve body. The labor involved is a step above changing the filter. Even replacing the entire valve body assembly would have been acceptable. But to jump to an entire transmission replacement shows clear abuse of trust. I would never recommend this establishment and will be drafting many more reviews of similar nature to ensure that others are aware of the practices that are being conducted. More
by chris.teachout
Employees Worked With
August 12, 2020
🙏THANK U SO MUCH 4 Yr Great Services 2 All your Customers🤗 May ✨GOD 🌈BLESS U All & Company. 🙏TNX SO MUCH Jimmy & Anthony🤗 PS. TNX SO MUCH for the Good Discounts too!😊 Customers🤗 May ✨GOD 🌈BLESS U All & Company. 🙏TNX SO MUCH Jimmy & Anthony🤗 PS. TNX SO MUCH for the Good Discounts too!😊 More
by hguidry
Employees Worked With
Other Employees :
Juan Del Rio, Alex Klaumenzer
August 12, 2020
The experience at the Van Nuys Russell Westbrook dealer was friendly, fast, and easy. I am pleased to say I receive great customer service from Hector in the service department. was friendly, fast, and easy. I am pleased to say I receive great customer service from Hector in the service department. More
by domtos91
Employees Worked With
Hector in service department
August 11, 2020
I always try to be the first in line to get my maintenance oil changes. And hour or so and I am out back on the road! maintenance oil changes. And hour or so and I am out back on the road! More
by Monacarona
Employees Worked With
Other Employees :
Not sure of the name who assisted me the last visit Aug2? 0730 am he was the only one in the service area on a Sunday morning! Conv day by the way! Thank you
August 11, 2020
I had a great experience coming here after my car broke down. Alex was able to take care of me hassle free and thoroughly explained what was wrong and how much the repairs would be. After agreeing they fix down. Alex was able to take care of me hassle free and thoroughly explained what was wrong and how much the repairs would be. After agreeing they fixed everything and my car is back up and running! More
by Era.tagz
Employees Worked With
Alex
August 09, 2020
Bad service and lack of communication. I had appointment at 730am and they didn’t open my Jeep up until the end of the day. I requested tires have air and wash vehicle and NONE of it was done! Waste of my t at 730am and they didn’t open my Jeep up until the end of the day. I requested tires have air and wash vehicle and NONE of it was done! Waste of my time, do not recommend this place. They talk the talk but real lack of management. I still have to get my Jeep repaired such a waste of time More
by Careforyou2day
Employees Worked With
Other Employees :
Raed Malaeb, Calvin Gulam, Shadi Abdelhadi, Michelle Kandilian, Vikas Mehandroo
August 07, 2020
Excellent service Friendly conversations No pushy sales Excellent service Friendly conversations No pushy sales All wearing masks Easy pick up Pricing is reasonable Enforcing CDC health guidelin Excellent service Friendly conversations No pushy sales All wearing masks Easy pick up Pricing is reasonable Enforcing CDC health guidelines by having hand sanitizer at each station 👍 More
by AshStephx
Employees Worked With
JIMMY
August 06, 2020
Fast, friendly, accommodating! Rogelio was awesome!!!!!! Highly recommended for all Jeep owners 🌟🌟🌟🌟🌟 additional comment; the guy at the front desk with the tattoos is very cute!! Highly recommended for all Jeep owners 🌟🌟🌟🌟🌟 additional comment; the guy at the front desk with the tattoos is very cute!! More
by Sabrina Diresta
Employees Worked With
Rogelio
