Van Nuys Chrysler Dodge Jeep Ram - Service Center

They performed warranty work on my new 2019 JL Rubicon. First they said would not work o Jeep due t towing safety equipment. When I brought a small team to dealer, the mechanic said wait a minute you don’t First they said would not work o Jeep due t towing safety equipment. When I brought a small team to dealer, the mechanic said wait a minute you don’t have to remove all . The guys helping were not too happy taking half Day off. They had no fix for wandering, death wobble and transfer case slipping to neutral from low range. Also tech dropped tool on fender causing deep scratches More

Worst service I have ever received I will find another dealer next time out all they did was bring in food and ignore customers terrible dealer next time out all they did was bring in food and ignore customers terrible More

I made an appointment for a Tuesday morning to get my Jeep Grand Cherokee serviced in hopes I would not have to leave it for a long time. I dropped my vehicle off and was told they would keep me informe Jeep Grand Cherokee serviced in hopes I would not have to leave it for a long time. I dropped my vehicle off and was told they would keep me informed. The service writer said they were backed up and would need it at least overnight. I checked Wednesday but was told they hadn't been able to look at it yet. Thursday the service writer texted to say they needed more time, maybe over the weekend. I said I needed the vehicle back Friday even if they didn't have time to look at it. Friday the technician looked at the vehicle but was unable to repair the primary problem (hood open indicated on dash while driving). They did replace both batteries in an attempt to fix the Start/Stop system, apparently not aware that it will not function when the hood indicates 'open'. I call this incompetent. I picked up the vehicle Friday afternoon. The odometer showed 24 miles were put on the vehicle since I dropped it off. The writer could not explain. I sent him photos of the odometer before I drove off the lot. I texted him later the next week and never received a response. I will never use Russell Westbrook's service again. More

I brought my vehicle in and a part was ordered under warranty. The new part is at the dealer, but I haven't been contacted. I've left a message with the service consultant, but have received zero info o warranty. The new part is at the dealer, but I haven't been contacted. I've left a message with the service consultant, but have received zero info on when I can bring my vehicle in. I only know that the part is at the dealer because I called the parts department and had them look up my service request. More

Payman speaks to his customers extremely disrespectfully and also lies to them. In my experience he made an appointment for me at 1 pm promising to have my speaker fixed in 2-3 hours. I arrive after an hour and also lies to them. In my experience he made an appointment for me at 1 pm promising to have my speaker fixed in 2-3 hours. I arrive after an hour long drive and he proceeds to tell me that it will take at least a day. In result wasting 2 hours of my time, gas, and mileage because I had commitments that I had to attend to the next day. He makes another appointment for me at 8am because he now claims it will take a entire day to replace one speaker. We were also talking about fixing my fog light and he said it would most likely be free due it being a quick fix. He calls a couple hours later claiming it’ll be $440 for 2 hours of labor. This was a complete scam as I took my car to a 3rd party mechanic who was able to do it for free and in 20minutes. More