Van Nuys Chrysler Dodge Jeep Ram - Service Center

No information , no follow up , kept my gladiator two weeks waiting on parts at the dealership ? weeks waiting on parts at the dealership ? More

They provide good service, but if the price is a little low, it will be very good low, it will be very good More

Professional and prompt service. Good communication throughout process. Excellent followup throughout the repair process and schedule. Good communication throughout process. Excellent followup throughout the repair process and schedule. More

He keep me informed and what needed to be done and how much it would cost. much it would cost. More

It took some time to get the parts but it got done. It was Good It was Good More

Benny was very communicative over the phone and very honest about how long things would take. He also was embarrassed when he was told the car was repaired, and then I came by and it wasn't. He had the honest about how long things would take. He also was embarrassed when he was told the car was repaired, and then I came by and it wasn't. He had the mechanics come out to it right away. More

Easy to take care of vehicle problems Service advisor knows how to address my problem knows how to address my problem More

Staff was polite but had to wait an additional 40 minutes after oil change was complete because Vahe was out to lunch and 3 other service advisors refused to accept my payment and release my keys until Vahe after oil change was complete because Vahe was out to lunch and 3 other service advisors refused to accept my payment and release my keys until Vahe finished eating lunch. That was completely unnecessary! Someone else could have accepted my payment instead of holding me hostage while one staff member is out to lunch! More

Hector is very informed and professional Hector is always on top of what needs to be done with my jeep on top of what needs to be done with my jeep More

Terrible customer services, I had to call multi times to follow up on the status of my vehicle. They had no options for a loner vehicle and left me without a vehicle for the holidays. follow up on the status of my vehicle. They had no options for a loner vehicle and left me without a vehicle for the holidays. More