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Van Nuys Chrysler Dodge Jeep Ram - Service Center
Van Nuys, CA
2,673 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,673 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center
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April 21, 2020
Following up on my review from last year of Russell Westbrook Chrysler Jeep. They are horrible and cause more problems than they repair. I was there last year and had a new Sensor put into my tire bec Westbrook Chrysler Jeep. They are horrible and cause more problems than they repair. I was there last year and had a new Sensor put into my tire because 1 was defective. Well not only did they put a new sensor in they NEVER took out the defective one. They just punched it through and left it in the tire to damage my brand new tires that I got 1 week before bringing it in for service. I went to America's Tire whom I highly recommend to rotate tires every 5000 miles. Upon rotating them they heard a noise coming from the tire. They notified me and I watched them take apart the tire from the rim and thats when we noticed a sensor floating around in the tire plus the new one that the Russell Westbrook service department replaced was still in tact. I took pictures and called both Mike the service manager 3 times and Vikas the general manager. No response then Mike decided to call 2 days after leaving messages. I explained problem last week and neither has still gotten back to me. I emailed them the pictures as well so they can see the sensor, the new sensor still in tact and the damage that was done. Vikas still ignoring and Mike I left a message yesterday to follow up again and no response. They have no quality control and are not a reputable dealership. Too bad the superstar himself Russell Westbrook would never know how horrible is dealership is. I would never recommend this place. More
by salzy7
Employees Worked With
Mike Service manager and Vikas the general manager.
April 17, 2020
Overall good service! Overall good service experience. Vehicle was under warranty, so not out of pocket expenses. They also provided a rental car for the entire time our ve Overall good service experience. Vehicle was under warranty, so not out of pocket expenses. They also provided a rental car for the entire time our vehicle was being serviced, which ended up taking longer than expected. Would have appreciated more consistent communication, but overall customer service was good. Thanks! More
by entienne01
Verified CustomerEmployees Worked With
Robert (Service)
April 14, 2020
Great customer service friendly service I have been coming here for a lil while now like the service I get from you guys top notch coming here for a lil while now like the service I get from you guys top notch More
by jbc_tita
Employees Worked With
April 14, 2020
Great service! I’ve been Always contacted about what’s going on and how long it’s gonna take to finish that recalls. Also been offered a rental car, which is really cool! Thx going on and how long it’s gonna take to finish that recalls. Also been offered a rental car, which is really cool! Thx More
by andydohh
Employees Worked With
Payman
April 14, 2020
Excellent, courteous, and prompt service. Our Jeep needed to be serviced due to needed recalls, and everything was taken care of with great precision. Thanks! to be serviced due to needed recalls, and everything was taken care of with great precision. Thanks! More
by ws2falcon
Employees Worked With
Mr. Payman
April 11, 2020
Payman was great from start to finish. Communication was great, as soon as something changed he would call and update me. He got major service and repairs done in one day for me! You have a great guy on the great, as soon as something changed he would call and update me. He got major service and repairs done in one day for me! You have a great guy on the job. More
by kyletourje
Employees Worked With
The Mechanics who worked on my car. Truck feels way better!
April 08, 2020
There service Dept is very poor. Had my car for over 2 months. Still not right. They won’t call me back to fix it. months. Still not right. They won’t call me back to fix it. More
by dfazzone399
April 08, 2020
Parts showed up late making the install later than supposed to but given the quarantine, it is understandable. Jimmy who was handling the transaction kept us in the loop. supposed to but given the quarantine, it is understandable. Jimmy who was handling the transaction kept us in the loop. More
by Dodgefam
Employees Worked With
Jimmy
