Van Nuys Chrysler Dodge Jeep Ram - Service Center

Just get the run around Charged me 200 dollars to check passenger headlight leak, truck 2019 less than 5000 miles. Never took it apart , said it was damaged in previous accid Charged me 200 dollars to check passenger headlight leak, truck 2019 less than 5000 miles. Never took it apart , said it was damaged in previous accident, not under warranty. Accident didn’t involve front or passenger side at all. Supervisor never answered phone or messages. Now having trouble with truck just bought 1 week ago. More

My advisor was great. I took one star away for how dirty the inside of my car was when I got it back. They had clearly left the windows open which resulted in a bunch of tree leaves covering my seats. the inside of my car was when I got it back. They had clearly left the windows open which resulted in a bunch of tree leaves covering my seats. More

I always have an easy and fast experience whenever I take my ram 1500 for service. Benny was very polite and fast with getting my truck fixed. Always great working with a service guy like Benny 👍🏼 my ram 1500 for service. Benny was very polite and fast with getting my truck fixed. Always great working with a service guy like Benny 👍🏼 More

Probably one of the worst experiences I have had. Over priced labor, rude customer Service team. Left 4 messages and had to call 10 times to get an answer on where my car is. I am going to make sure to ma priced labor, rude customer Service team. Left 4 messages and had to call 10 times to get an answer on where my car is. I am going to make sure to make the Yelp and google rating of this dealership down to 1 star. They aren’t going to get away with this one. $110.00 part &410 dollar label for 2 hours of work on replacing a sensor! Are serious?!! Even the porsche dealership isn’t that high lol at least you would get a better treatment. We are a group for 30 Jeep owners that do everything together. Oh the other 29 know about you now. More

My experience yesterday morning was great. I came in early to get an oil change and was helped right away. The work took only about 90 minutes and the whole thing was handled seamlessly. early to get an oil change and was helped right away. The work took only about 90 minutes and the whole thing was handled seamlessly. More

I was pleased with service on my Jeep Cherokee to address a warranty repair. I was provided a loaner vehicle while repairs were made and my vehicle was ready when promised. Robert Cauley in service departm a warranty repair. I was provided a loaner vehicle while repairs were made and my vehicle was ready when promised. Robert Cauley in service department was helpful and knowledgeable. More

The customer service in the service department is mediocre. Payman my service rep was great at checkin. When I went to pick up my car 4 hours later, he was out to lunch, but there were 4 other reps mediocre. Payman my service rep was great at checkin. When I went to pick up my car 4 hours later, he was out to lunch, but there were 4 other reps there and no customers, nobody bothered to help me. This has happened almost every time. More

We were very unhappy with our experience. I said i did not want the extra diagnostic charges besides the seat and we were charged. We were charged $195 to reset a warning light that firestone would have d not want the extra diagnostic charges besides the seat and we were charged. We were charged $195 to reset a warning light that firestone would have done for free. The car was returned to us over a week later and extremely filthy inside and out. The windows were rolled down and dirt covered the entire inside which is not even secure and seems to be a liability issue. We even found fast food wrappers in the car that weren't ours. I made online complaints and received no response and had to call for updates on when my car would be ready. I don't believe we will be returning to your dealership for services or for purchasing another vehicle. More

The service center is a joke. It’s virtually impossible to get anyone on the phone. When I finally did, tried to grossly overcharge me. I passed. I found a mechanic who knows how to answer his phone, is in to get anyone on the phone. When I finally did, tried to grossly overcharge me. I passed. I found a mechanic who knows how to answer his phone, is intelligent, kind, and not tying to screw me. More

If I could give less than 1 star I would the service department is complete crap..... never buy a new car ever again from Chrysler/fiat company..... no point if your warranties don’t mean anything anywa department is complete crap..... never buy a new car ever again from Chrysler/fiat company..... no point if your warranties don’t mean anything anyway.... I was basically called a liar after everything that’s happened More