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Van Nuys Chrysler Dodge Jeep Ram - Service Center
Van Nuys, CA
2,679 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,679 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center
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February 21, 2020
Very dishonest dealership don't follow through and they don't get back to you when you call them with questions therefore I don't believe I would buy another vehicle from this dealership don't get back to you when you call them with questions therefore I don't believe I would buy another vehicle from this dealership More
by rhernandez65
Verified CustomerEmployees Worked With
Other Employees :
Juan Del Rio, Mickel Sophoclis, Rodrigo Mancilla, Michelle Kandilian, Alex Klaumenzer
February 21, 2020
Happy I was there before this visit and was handled by Eddie(?) and was NOT happy with his customer service skills! This time was better! Allen helped me an I was there before this visit and was handled by Eddie(?) and was NOT happy with his customer service skills! This time was better! Allen helped me and made me feel like he wasn't trying to hustle some money from me - the other guy was all about the money first and then the service details! BAD Business! I don't ever want to deal with guy ever again when I come in for service. More
by ORSPORTZ
Employees Worked With
Eddie (bad) and then Allen. I don't know their last names but they work in the Service Dept.
February 21, 2020
First experience with Russell Westbrook service was terrible. However, the second time around I felt as if the new service advisor was a lot more helpful. terrible. However, the second time around I felt as if the new service advisor was a lot more helpful. More
by Judith
Employees Worked With
February 20, 2020
Alex at the service department helped me out and called me when my car was ready. So far the car hasn't had any problem and I hope it stays that way. me when my car was ready. So far the car hasn't had any problem and I hope it stays that way. More
by Alex
Employees Worked With
Alex at service departmeny
February 15, 2020
ecxellente sevicio profesionaly muy efeiciente desde el ecxellente sevicio profesional y muy efeiciente desde el momemto que llegue a dealer hasta que sali fui atendido con amabilidad y rapidez en todo mo ecxellente sevicio profesional y muy efeiciente desde el momemto que llegue a dealer hasta que sali fui atendido con amabilidad y rapidez en todo momento More
by juan salinas
Employees Worked With
fabian gallegos
February 14, 2020
Very good service! Very quick and convenient. The person who’s name I forgot was very kind and made sure all my needs were met who’s name I forgot was very kind and made sure all my needs were met More
by BRIDGPEACE37
Employees Worked With
February 12, 2020
Ive been at this dealership multiple times, this time back had problems with differential and front seat and they took care of it. Alex Baptiste and the crew really did an amazing job. Highly recommended back had problems with differential and front seat and they took care of it. Alex Baptiste and the crew really did an amazing job. Highly recommended! More
by p.tigran
Employees Worked With
Alex Baptiste
February 12, 2020
Worst service I have experienced. Unprofessional. Scam.No help once you buy car. Bunch of young kids not knowing how to do their job. Need to be trained by GALPIN FORD help once you buy car. Bunch of young kids not knowing how to do their job. Need to be trained by GALPIN FORD More
by Isaac
Employees Worked With
Robert Hastings, Reza Shahriar, Sahak Bedrosian, John Mejia
February 10, 2020
Worst customer service EVER I have owned at least 10 Worst customer service EVER I have owned at least 10 cars of different brands, never encountered such poor customer service - my car was in servic Worst customer service EVER I have owned at least 10 cars of different brands, never encountered such poor customer service - my car was in service for several days, I wouldn't get a call back even after calling 2x a day asking for an update - if you take your car in and they don't see an issue, they won't make a record of your service issue unless you pay them their diagnostic fee - I have a van that has a common v6 penstar engine, which has a ticking noise The technician denied it was an issue until I did my own research and told them that it was a common issue - Then they wanted to charge me $3600 to repair something that is a common issue and something that could have been fixed under warranty - They never took responsibility and have been giving me the run around with my car in the shop for more than 2 weeks - Chrysler/Jeep and Dodge don't care about you, they will be happy to sell you a car but once it comes to service GOOD LUCK More
by iSabu
Employees Worked With
February 08, 2020
Waited 2 hours for an oil change was told wait time would be 1 1/2 hours, was never given an update. I had to ask how much longer and He said I just have to close your invoice but couldn’t give me a wait tim be 1 1/2 hours, was never given an update. I had to ask how much longer and He said I just have to close your invoice but couldn’t give me a wait time for that. So another employee said to Him so like 10-15 minutes and He didn’t respond! So the other employee repeated the questions then He finally responded and said 10 minutes I’ll come get you.My car was ready this extra time I waited was unnecessary. The return mileage sticker was not even put on the windshield! Ridiculous! More
by CARDENASLILIA2
Employees Worked With
Hector
