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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,670 Reviews

2,670 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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January 16, 2020

Although someone who got there after me was helped first by another associate, Benny helped me and was really helpful and polite. He offered a car wash which is the first time it happens. Good service More

by Wgrcjeep
Recommend Dealer
Yes
Employees Worked With
Benny
January 16, 2020

Car was not fixed had to wait for part to cone in. Had an appointment still had to wait for 39 minutes plus before seeing rep More

by No
Recommend Dealer
No
Employees Worked With
Mike Asatryan
3.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2020

The person to check me in was rude and unprofessional. He seemed racist and not wanting to work with anyone who came in. The only reason I may go back is for the person who actually serviced my car. Super ni More

by ashleybarrios210
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2020 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello Ashley, We strive to treat every customer professionally and with respect. If your experience did not live up to that standard, I would like to know more about the details. Please reach out to me when you find the time. Regards, Vikas Mehandroo General Manager vikasm@russellwestbrookcdjr.com

January 15, 2020

Fabian is the best! He needs a raise and a promotion, best in service dept. can’t go wrong with him for sure! Thanks Joshua More

by joshhoffenberg
Recommend Dealer
Yes
Employees Worked With
Fabian
January 14, 2020

Very professional and always on time. High maintained. Well recommend. They make sure to always keep you up to date on your car, I always come here. More

by Jaden brown Sanger
Recommend Dealer
Yes
Employees Worked With
Hector
January 13, 2020

Fabian is always there for anything I need with my Jeep. Any questions any problems he is there willing to help and taking the time to do so. More

by Jinx
Recommend Dealer
Yes
Employees Worked With
Fabian
January 13, 2020

This experience was awesome, service completed in timely manner. Even had an appointment to go to and service department offered an Uber for me . Will recommend all jeep owners . This dealership turned i More

by BDTHOMAS32
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 13, 2020

They rob people with charging high over sticker prices for cars. Don’t shop at this location. Use options and better judgement. Avoid this location. More

by Shinobi Michaels
Recommend Dealer
No
Employees Worked With
Vikas
Jan 18, 2020 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, Shinobi. I would like to learn more about your visit with us. We do have some dealer-added accessories in addition to the taxes and registration, however, we also price our vehicles very competitively to offset these costs. Please reach out to me when you find the time. Regards, Vikas Mehandroo General Manager vikasm@russellwestbrookcdjr.com

Jan 18, 2020 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, Shinobi. I would like to learn more about your visit with us. We do have some dealer-added accessories in addition to the taxes and registration, however, we also price our vehicles very competitively to offset these costs. Please reach out to me when you find the time. Regards, Vikas Mehandroo General Manager vikasm@russellwestbrookcdjr.com"

Jan 18, 2020 -

Shinobi Michaels responded

Oh please! You guys know what im talking about, so save it. You guys rip off customers with over sticker prices. I was in your office and you was the one giving the over sticker price! Don't be a xx artist. i know your smarter than that.

January 12, 2020

Service advsior Fabian was funny and friendly. great job on getting my parts needed and communicating with me on updates about my vehicle. and car came back to me clean More

by ireneluna
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2020

I would not use this dealer ship there lie to you I wouldn’t trust them . Service department is a joke. You try to call them you can never talk to anyone that’s knows what going on. When they admit the More

by KAGANWPG1
Recommend Dealer
No
Employees Worked With
Bennie
Jan 11, 2020 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, we strive to provide the best experience for every customer. I'm disappointed to hear that wasn't the case. Please reach out to me when you find the time as I want to learn more about your specific experience. Regards, Vikas Mehandroo General Manager vikasm@russellwestbrookcdjr.com

Jan 11, 2020 -

KAGANWPG1 responded

When you are lied to not once but three times how can you trust them. This wasn’t my first time I had problems before. Then when you drop a vehicle off tell them to service it and it doesn’t get serviced, how can you trust your company. I would not bring any of my cars in there for service or buy a car from your dealership. It has gone down hill your ship is sinking.

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