Van Nuys Chrysler Dodge Jeep Ram - Service Center

service Service was Alex he was easy fast and did what i needed with out an appointment and had the car back to me washed and clean sooner then promised great Service was Alex he was easy fast and did what i needed with out an appointment and had the car back to me washed and clean sooner then promised great person to deal with More

Scheduling issue An appointment was scheduled in advance to get my spare key programmed (which they couldn't find when I purchased the vehicle). When I arrived I was t An appointment was scheduled in advance to get my spare key programmed (which they couldn't find when I purchased the vehicle). When I arrived I was told I wasn't scheduled, which was frustrating. Another customer getting checked in had the same issue, so there's a breakdown with your scheduling gal that needs to be fixed. Anyway, Benny stepped in and got my vehicle into service right away and walked it through. Benny saved the day! More

Jeep is all better Benny was super helpful with getting my Jeep Cherokee in for required service when my car was unsafe to drive. He also organized a rental for me and Benny was super helpful with getting my Jeep Cherokee in for required service when my car was unsafe to drive. He also organized a rental for me and delt with all the warranty information. More

Disappointed I went in for a simple oil change and multi-point inspection. They recommended I replace my in-cabin air filters and when I later went to install the I went in for a simple oil change and multi-point inspection. They recommended I replace my in-cabin air filters and when I later went to install the new filter myself I found the old filters had been removed and there were NO filters in the car. That should never happen. More

Allen was excellent and made sure the process was smooth and quick. Allen made sure that I was squared away and that everything was taken care of. and quick. Allen made sure that I was squared away and that everything was taken care of. More

Very responsive and courteous despite work overload. Took care of transportation back and forth which is greatly appreciated given wait time can be extensive. Have been a customer for a long time with no iss care of transportation back and forth which is greatly appreciated given wait time can be extensive. Have been a customer for a long time with no issues or complaints. More

Amazing service , I am completely happy with all the help they provided they helped me find exactly what I was looking for with a great deal . Thank you . they provided they helped me find exactly what I was looking for with a great deal . Thank you . More

Most of my concerns was resolved. Benny order new keys and faulty parts for replacement. However, the main concern I have with the vehicle haven’t been resolved. There is still wind noise leak in to the c and faulty parts for replacement. However, the main concern I have with the vehicle haven’t been resolved. There is still wind noise leak in to the cabin of the vehicle even they changed new weather shield from passenger’s door. Might need to bring it back in. More

First service expereince with this dealer, but wouldnt repea Horrible communication amd impossible to get a hold of my service advisor Benny. When i finally got a hold of him i told him the problem, never called Horrible communication amd impossible to get a hold of my service advisor Benny. When i finally got a hold of him i told him the problem, never called me back. Only after several calls the service receptionist said my car was ready. When i showed up, Benny said that parts of the wiring harness were broken but he had gotten them on, in the meantime. Never gave me an option or price to replace ( car is 2 mo ths old and someone had attempted to steal it). I asked him what it would cost to replace the part , ( he hadnt even checked that) after some research said $3900 ( which warranted an insurance claim). I left , and texted and called over 5 times. Even left a message for the GM amd Service Manager, no call back. I needed a estimate to submit to my insurance. Anyway, ill give the $3900 job to another dealer that wants the job. Dont go there unless you want your full time job to be chasing them down. Worst customer service ive ever experienced More