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Van Nuys Chrysler Dodge Jeep Ram - Service Center
Van Nuys, CA
2,677 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,677 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center
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January 24, 2020
Could do better Ultimately my vehicle was taken care of. The issue was, my service person wasn't the friendliest, he seemed bothered. Others in the area I noticed w Ultimately my vehicle was taken care of. The issue was, my service person wasn't the friendliest, he seemed bothered. Others in the area I noticed were helpful and friendly, "Hi, how can we help you". Then my guy, wasn't happy at all, "what's your concern". Russell Westbrook, geographically works for my needs, I figured, awesome leave my truck get it fixed up while I'm at work. I wasn't informed that my truck needed to be left overnight, until I arrived later in the evening. I chalked it up to my not so happy dude. Like I said, ultimately I was taken care of, but my guy wasn't the friendliest. We'll see on my next visit. Thanks. Nick More
by Nick
Verified CustomerEmployees Worked With
I feel the name wouldn't be appropriate.
January 21, 2020
Very disappointed with the service. They told me my key will be ready on Saturday. When I got there no one even had any record of the order. They said it would be ready on Sunday. When I called on Sunday t will be ready on Saturday. When I got there no one even had any record of the order. They said it would be ready on Sunday. When I called on Sunday they said the system was down and it will not be ready. Only after insisting today figure out how to get it working so they can get my key ready. Plus I got a key thought I did not order. More
by jmazalian
Employees Worked With
Vahe, Fabian
January 21, 2020
Costumer service is always great as well as the service for my 2014 Jeep Patriot. Time management is very good, transportation is always provided to make things easier for customers. for my 2014 Jeep Patriot. Time management is very good, transportation is always provided to make things easier for customers. More
by elcid1960
January 20, 2020
Alan was very nice and fast but the estimate for the battery was 381.00 and the bill for just a battery was 501.00. I feel ripped off. I won’t be coming there for service anymore battery was 381.00 and the bill for just a battery was 501.00. I feel ripped off. I won’t be coming there for service anymore More
by LESJACK013
Employees Worked With
Alan
January 18, 2020
I don’t recommend this dealership the worst ever ,for second time here and I don’t think I will be going back to this location second time here and I don’t think I will be going back to this location More
by NOEM0
Employees Worked With
Robert Martinez, Kurt Johnson, Alex Klaumenzer
January 17, 2020
Vaje is the best service adviser in your dealership. Nice specialist and very good person. Works fast and quality. Anderstend all castomers problem. Thanks for good service specialist and very good person. Works fast and quality. Anderstend all castomers problem. Thanks for good service More
by MIKEWARZHAPETIAN
Employees Worked With
January 17, 2020
They took care of me I got my oil changed and a key made from them. They did a little damage to my car while it was there. I brought it back to them to show them and I als I got my oil changed and a key made from them. They did a little damage to my car while it was there. I brought it back to them to show them and I also had another issue I needed fixed. They had no problem fixing the damage they did and they fixed the other issue I had to with the car all at no charge. They where really cooperative and friendly. They took care of me and I want to thank them all. I will be back. More
by SCOTTSIMMONEAU
Employees Worked With
Alan.
January 16, 2020
Although someone who got there after me was helped first by another associate, Benny helped me and was really helpful and polite. He offered a car wash which is the first time it happens. Good service by another associate, Benny helped me and was really helpful and polite. He offered a car wash which is the first time it happens. Good service More
by Wgrcjeep
Employees Worked With
Benny
January 16, 2020
Car was not fixed had to wait for part to cone in. Had an appointment still had to wait for 39 minutes plus before seeing rep appointment still had to wait for 39 minutes plus before seeing rep More
by No
Employees Worked With
January 16, 2020
The person to check me in was rude and unprofessional. He seemed racist and not wanting to work with anyone who came in. The only reason I may go back is for the person who actually serviced my car. Super ni seemed racist and not wanting to work with anyone who came in. The only reason I may go back is for the person who actually serviced my car. Super nice. More
by ashleybarrios210
Employees Worked With
