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Van Nuys Chrysler Dodge Jeep Ram - Service Center
Van Nuys, CA
2,499 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,499 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center
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June 11, 2019
Service Alex helped me out in service, I was hearing noise in my car and he was able to get me a rental while they complete a multi point inspection on my veh Alex helped me out in service, I was hearing noise in my car and he was able to get me a rental while they complete a multi point inspection on my vehicle. Thanks for the great service! More
by ABANOB_HANNA32
Verified CustomerEmployees Worked With
Alex
Helpful June 11, 2019
No Hassle I gave 5 stars because I never once felt pressured or scared into repairing or replacing something. I was shown respect, which is becoming rare. I gave 5 stars because I never once felt pressured or scared into repairing or replacing something. I was shown respect, which is becoming rare. More
by svmafnas
Employees Worked With
Fabian (Service)
June 11, 2019
Zach took care of us the whole way! He listened to our concerns. Called to keep us updated. Then finally solved a problem that has been difficult to solve for awhile. I purchased an exte He listened to our concerns. Called to keep us updated. Then finally solved a problem that has been difficult to solve for awhile. I purchased an extended warranty because I want Zach to continue keeping my Wrangler in tip-top shape. Thank you Zach! More
by GLASHEEN
Employees Worked With
Zach Wilson
June 08, 2019
Not customer friendly anymore I've noticed a full staff change, and this iteration and visit I felt no one is mindfully engaging new customers entering the service center. That all I've noticed a full staff change, and this iteration and visit I felt no one is mindfully engaging new customers entering the service center. That all make themselves look all busy never looking up from their paper work and essentially leaving a customer standing there wondering who is available. Part of customer service is acknowledgement that a customer is there, since people often come to the service center to get things done or get answers quickly as we're all have our own schedule and most of them tight. More
by PNEULEMEN
Employees Worked With
Hector Herrera
June 08, 2019
BEST SERVICE FABIAN GALLEGOS SERVICE WRITE WAS GREAT, HE MANAGE TO COMPLETE MY REPAIRS IN A TIMELY MATTER AT A REASONABLE PRICE. EVERYTHING IS RUNNING GREAT AND BA FABIAN GALLEGOS SERVICE WRITE WAS GREAT, HE MANAGE TO COMPLETE MY REPAIRS IN A TIMELY MATTER AT A REASONABLE PRICE. EVERYTHING IS RUNNING GREAT AND BACK TO NORMAL AFTER MY ACCIDENT. More
by usautobody
Employees Worked With
Roy Cook
April 24, 2019
answered all my questions. I had many questions about service on truck. and answered with no delay Made me feel more confident in bringing my truck to this dealership{ than the I had many questions about service on truck. and answered with no delay Made me feel more confident in bringing my truck to this dealership{ than the other dealer that i was unhappy and didn't trust the service dept.) even when i came for an oil change they wear able to tell what type of oil was used, very important to me knowing what they are doing to my new truck. Good job More
by overlander ram
Employees Worked With
Oscar Sanchez
August 21, 2018
The BEST Service! The radiator on my Dodge Challenger overheated and was split. I had to have my car towed to the dealership. I chose Russell Westbrook Dodge for repair The radiator on my Dodge Challenger overheated and was split. I had to have my car towed to the dealership. I chose Russell Westbrook Dodge for repair because they had such high ratings on Yelp, Google, and other sites. Now I see why! I called and spoke with Robert Cauley, Service Advisor. He was very polite,reassuring and courteous from the start. He got my car in right away! He kept me apprised of the problems with my car throughout the entire process and even diagnosed a problem with my tail lights and blinker which 2 other Dodge dealerships were not able to do! The mechanics were very careful, knowledgeable and efficient and the car came back to me as I left it with no scratches. I was also very pleased to see the car was washed and pristine inside and out. The service at Russell Westbrook was exceptional! They replaced my radiator, did an oil change, fixed the tail lights/blinker and took care of an outstanding airbag recall all in less than 2 days...OMG!! The service department is fast, efficient, professional, and friendly. I cannot say enough good things about this 5-star service department and Robert Cauley. I felt appreciated, valued and their mechanics are very skilled and careful... this is why I definitely will return to Russell Westbrook in Van Nuys. Thank you for your excellent customer service!! More
by LisaI.
Employees Worked With
Robert Cauley - Excellent 5-star rating! Robert is awesome!, Roy Cook
July 27, 2018
Amazing service I was happy to get my new Jeep from my Helpful Sales Willy Alkady, who was bery helpful and knew exactly what I want so I will for sure recommend him I was happy to get my new Jeep from my Helpful Sales Willy Alkady, who was bery helpful and knew exactly what I want so I will for sure recommend him to my family and friends More
by Dodo123
Employees Worked With
Wael Alkady
July 18, 2018
Worst service and horrible customer service This is the absolute worst Dodge dealer in California. And the managers such as Roy and Dustin explain why it is. No follow up and just lie after lie. This is the absolute worst Dodge dealer in California. And the managers such as Roy and Dustin explain why it is. No follow up and just lie after lie. No wonder they are in this liars business and just love screwing customers over. More
by tnewman
Employees Worked With
terry, Roy Cook, Dustin Lawler
April 03, 2018
Unbelievable!! The professionalism displayed by my client rep "Fabian" was unlike any I had experienced before. He was attentive, listened to my concerns/needs, and The professionalism displayed by my client rep "Fabian" was unlike any I had experienced before. He was attentive, listened to my concerns/needs, and communicated to me in a timely manner any unexpected additions to the work already scheduled. They UBERED me home...then UBERED me back to the dealer to pick up a loaner car when it was determined my vehicle needed to stay an extra day to complete the work. No impact or inconvenience to me in any way!! More
by Todd
Employees Worked With
Fabian
