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Van Nuys Chrysler Dodge Jeep Ram - Service Center
Van Nuys, CA
2,500 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,500 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center
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April 03, 2018
Unbelievable!! The professionalism displayed by my client rep "Fabian" was unlike any I had experienced before. He was attentive, listened to my concerns/needs, and The professionalism displayed by my client rep "Fabian" was unlike any I had experienced before. He was attentive, listened to my concerns/needs, and communicated to me in a timely manner any unexpected additions to the work already scheduled. They UBERED me home...then UBERED me back to the dealer to pick up a loaner car when it was determined my vehicle needed to stay an extra day to complete the work. No impact or inconvenience to me in any way!! More
by Todd
Employees Worked With
Fabian
Helpful March 26, 2018
Thank you Hector!! Hector was outstanding and he made me feel at ease after the nightmare with Culver City Chrysler. I feel safer after having my Jeep checked. Hector was outstanding and he made me feel at ease after the nightmare with Culver City Chrysler. I feel safer after having my Jeep checked. More
by Jackyesjeep
Employees Worked With
Hector
March 17, 2018
Excellent service ! Terry took care of all my needs quickly and efficiently. Very happy with the entire experience! It's always a bit nerve-wracking to bring your car i ! Terry took care of all my needs quickly and efficiently. Very happy with the entire experience! It's always a bit nerve-wracking to bring your car in for service, as you never know what it may cost. Terry he used my fears right out of the gate and quickly and efficiently took care of all my needs. More
by Waltercca
Employees Worked With
Terry
March 07, 2018
Much Improved! This experience was far superior to any of several recent experiences with this dealer. Kay took excellent care of me from start to finish, even thoug This experience was far superior to any of several recent experiences with this dealer. Kay took excellent care of me from start to finish, even though I did not have an appointment. Thank you Kay! More
by MTarter
Employees Worked With
Kay
February 20, 2018
Take my breath away An awesome service department from the initial phone call setting up an appointment, to dropping off my car and driving away in a clean rental, to the An awesome service department from the initial phone call setting up an appointment, to dropping off my car and driving away in a clean rental, to the end of driving away in my car with a reassurance that the issue was fixed and the processes was done in under 7 hours More
by Chad R. Baugher
Employees Worked With
Terry, , Roy Cook
February 02, 2018
This is the BEST dealership! Look no further I love my service advisor Terry Córdoba & my fabulous technician Zoran & his crew of specialists. I like the new energy & efficiency at the dealership I love my service advisor Terry Córdoba & my fabulous technician Zoran & his crew of specialists. I like the new energy & efficiency at the dealership since Westbrook took over. I’ve bought 5 new vehicles there at Van Nuys over past 15 years. Still have my 2006 Jeep Commander & enjoy my Convertible 200. The associated body shop next door & Alex Sanchez are awesome too. More
by Jessyca66
Employees Worked With
Terry Córdoba at Service & Zoran the Mechanic, Michele Styer, Roy Cook
September 25, 2017
Service Department Experience I scheduled an appointment for service on my Jeep. I had checked online and saw the offer of Lyft for a ride back home so I didn't arrange for anyone I scheduled an appointment for service on my Jeep. I had checked online and saw the offer of Lyft for a ride back home so I didn't arrange for anyone to pick me up . I arrived and was greeted by a young lady who I checked in with . She stated someone would help me . I waited in line a gentleman assisted me advised I wanted the routine service . He handed me two documents he printed out . Never told me the fees for the service I guess I had to figure out by looking at the printouts. Never offered a ride with Lyft as its advertised online. I guess you have to ask for it since its not offered . Arrived to pick up my Car around 5:30pm. Same gentleman assisted me . I paid for my service he handed me my car keys and said my car was to the right of the building . I thought okay it should be right outside . I went outside and began looking for my Jeep. I pushed the panic button and could hear it far away . A gentleman walked out from the mechanic side and assisted me he asked if they just handed me my keys and I said yes while he shook his head . He is the reason why Im giving a star . He walked to get my Jeep and apologized . Ive gotten my vehicles serviced on all my leased vehicles never have I experienced the lack of customer service the uninviting customer service received at this dealership . I wont be coming back for future service and will definitely not recommend to anyone . More
by maviles
Employees Worked With
Roy Cook
July 29, 2017
Brought my car in and they kept it for 9 days but same prob I brought my car in to Russell Westbrook Van nuys Dealership because of check engine light. They kept car for 9'days and just picked it up yesterday. I brought my car in to Russell Westbrook Van nuys Dealership because of check engine light. They kept car for 9'days and just picked it up yesterday. Today I have the same problem. The check engine light is back on again! My service advisor Rob was fantastic and took care of me but the mechanics must do not thoroughly service the cars. I shouldn't have to come back again for the same problem after they kept it for 9 days. Also when I picked up the car yesterday they said the car was ready but at first they said the car didn't start right away " for some reason". Thr reason was that the service guys left the light on. They said they didn't jump the car but then it started. Plus another service guy said they take in about 50-100 cars a day but can't repair them all in one day. Why would this dealership take in all gear catsd when they don't have enough technicians to repair these vehicles in one day? I've never went to a dealership where they have so many cars back logged. It's ridiculous and I've seen other dealerships that don't do this. The other dealerships I've been to assess the cars and repair quickly. Russell needs to expand his dealership to a accommodate the demand or advise his Sevice director to limit the number of vehicles they take in. The Service Director Roy has been great so far so I'll see what the problem is and fix it. More
by BMWCali
Employees Worked With
Rob, Roy Cook
September 13, 2016
Buying a car Israel el'shaddai was the best finding a car for our needs and budget, helped us to make the right decision buying our new car Israel el'shaddai was the best finding a car for our needs and budget, helped us to make the right decision buying our new car More
by Nino
Employees Worked With
Israel El'Shaddai
January 15, 2015
Family Service I had to take my Chrysler SRT8 in for a recall and the service consultant was amazing. Terry Cordova you are the best. It is why I will stay in the Do I had to take my Chrysler SRT8 in for a recall and the service consultant was amazing. Terry Cordova you are the best. It is why I will stay in the Dodge family. Great service More
by michaelross1818@me.com
Employees Worked With
terry Cordova
