Van Nuys Chrysler Dodge Jeep Ram - Service Center

I spoke to Armen, he was polite, explained my query professionally, i am happy. Thanks Armen professionally, i am happy. Thanks Armen More

Only requested an oil change and recalls to be addressed. When I arrived I was handed an invoice for $2000. When I looked at the invoice more closely, I saw the order also included a charge for brake fluid e When I arrived I was handed an invoice for $2000. When I looked at the invoice more closely, I saw the order also included a charge for brake fluid exchange, cabin air filter and intake air filter replacement, 2 fuel filter replacements. All without telling me before hand. Although I agreed to do the fuel filters, I found this to be deceitful. I would have appreciated a conversation about it before hand so I can decide whether or not to have the extra work done and a conversation afterwards to confirm that the work prescribed was actually completed. Also I never received a call that the work was in fact completed. Once I called, I was told that my vehicle was ready two days prior. More

Working with Rogelio was smooth and no issues. will definitely recommend to others. Will return for future services. will definitely recommend to others. Will return for future services. More

Service department got my car in and out within a few hours and fixed all of the issues I had. hours and fixed all of the issues I had. More

Armen Best service adviser. Jeep 4xe recall completed. Smooth process and updated every step of the way Jeep 4xe recall completed. Smooth process and updated every step of the way More

Albert is the man ! If you ever need a great service advisor, he’s the man ! If you ever need a great service advisor, he’s the man ! More

When I made the appointment I noted a concern that the black trim in the undercarriage of the car was coming off. They didn't fix it. black trim in the undercarriage of the car was coming off. They didn't fix it. More

It's been consistent good work always when I do my maintenance. I haven't had any problems. maintenance. I haven't had any problems. More

No communication. They had my Jeep for just over 11 months and the things I have found that they didn’t do is amazing. I have missing bolts , my engine light has gone They had my Jeep for just over 11 months and the things I have found that they didn’t do is amazing. I have missing bolts , my engine light has gone on 3 times since picking it up. They broke my antenna, broke my housing around the e brake. Put front fenders on that don’t even match my original paint. I don’t even know if I trust my Jeep anymore because of the numerous things that are still not correct on my vehicle. They Mickey moused my hoses with Mickey Mouse repairs. The engine light goes on because of the hoses that are coming disconnected. The service manager and my service person were the worst communicators I have ever had to deal with. They ended up having to put a second engine in my vehicle because of their mess up with putting on an incorrect oil filter?????,but never let me know this information. Because of this dealership I lost my lifetime warranty and that was one of the biggest reasons why I purchased this Jeep. I truly believe that I should be given my lifetime warranty back. This vehicle was taken in 3 times for the over hearing issues that it was having and they should have checked the vehicle out better and found that it had a warped or cracked manifold instead of giving one new radiator the first time, a new water pump the second time and finally the need for a new engine . I actually had to file a complaint with the BAR and I believe that is the only reason I finally got my Jeep back. They also cracked my windshield and replaced it with the wrong one. I had the awesome Jeep rock climbing in my windshield and they replaced it with just a basic one. I would like my rock climbing one back as that was what was towed to this Jeep dealership. I will never recommend this dealership to any e and as a matter of fact anyone I speak to I make sure to tell them what a xxxxty dealership this is and don’t go to them for anything. NO COMMUNICATION. I kept a log of the year that had my Jeep and for sure communication and keeping promises don’t happen at this dealership. Benny the service guy admittedly is a horrible communicator and I have all of his voice mails where and texts where he states that information. Van Nuys chrysler dodge Jeep is the worst dealership I have ever had to deal with. Between Benny and Hector I’m not sure which was the worst communicator. When people compliment me in my Jeep, which they do often as it is 10 years old but is in beautiful condition, I tell them to stay away from buying a Jeep, especially from this dealership. Unfortunately I will never be a Jeep buyer again, and that in its self is a dirty rotten shame as I loved my Jeep! Say good bye to yet another Jeep lover!!! More

want to give a shout out to Hector Herrera ! Thank you for being accommodating , understanding and overall transparency ! Thank you for going above and beyond Thank you for being accommodating , understanding and overall transparency ! Thank you for going above and beyond More