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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,663 Reviews
Call Service Center (855) 298-3373

2,663 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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April 01, 2023

They were considerate, fast, and efficient even when they were busy. Eddie did a great job with keeping me updated throughout the whole process. More

by Domonique.pearce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie
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Apr 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for leaving Russell Westbrook Chrysler Dodge Jeep RAM a five-star review, Dominique. We will give kudos to Eddie for his excellent work.

April 01, 2023

Waited 4 months for a transmission I’ve complained about electrical issues Took it in multiple time with no results still having problems More

by Carlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Armenak Galstyan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Del Rio
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Apr 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Carlos, I sincerely apologize that your vehicle is experiencing unresolved issues. Our goal is to deliver seamless, timely, and efficient assistance, and I'm very sorry if we've missed the mark. I'd appreciate the opportunity to address these concerns and see if I can help. Please consider contacting me directly when you have a moment. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

May 12, 2023 -

Carlos responded

When can I drop off my car to get the radio issue resolved and the start and stop system replaced. Will you be able to give me a rental? I have pictures and videos of the problems . Your customers service (Eddie) keeps giving me the run around about these issues. Tells me it will take a months to even look at the car . I would like a rental from you for my inconvenience of constantly taking my car to your dealership on issues that have never been resolved.

May 17, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Carlos, I would be happy to speak with you to discuss your radio issue and our current rental availability. If you are willing, please contact me at your earliest convenience. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

April 01, 2023

I always love coming to this dealer, Rogelio is always very helpful and gets you in and out. More

by joshdaniel021
Recommend Dealer
Yes
Employees Worked With
Rogelio
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Apr 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are so glad to hear that you had such a successful service experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

March 31, 2023

I had a tremendous experience with a service advisor named Payman. He was very kind, helpful, and quick to assist. More

by allingerr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payman
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Apr 01, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for stopping by to leave a five-star review for our team here at Russell Westbrook Chrysler Dodge Jeep RAM. We appreciate your business and will be happy to help down the road--take care!

March 31, 2023

I am always get good service when I get work done on my car. I like the coupons they have for service. More

by Clobrera10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Cheers to five stars! We strive to provide exceptional service and we value your feedback--thank you for being a valued customer of Russell Westbrook Chrysler Dodge Jeep RAM! Have a wonderful day!

March 31, 2023

This place sucks. What’s the point of xpress lane if it takes 8 hours for an oil change? San Fernando Rydell CDJR has xpress lane… want to know how long I wait? 30 min More

by JANETHORTIZ
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Armen
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Apr 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

This feedback is concerning to receive. I sincerely apologize your recent experience wasn't as timely as we aim for. I will address this feedback with our team, but I'd also like to see if there's anything I can do to help here. Please consider contacting me directly when you have a moment. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

March 29, 2023

This dealership has taken care of all my automotive needs. Everyone has been nice, respectful and diligent. More

by bdewig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paimen for 5 stars
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Mar 29, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are grateful to have you as a loyal client of Russell Westbrook Chrysler Dodge Jeep RAM!

March 29, 2023

Not responsive at all. I am still waiting for a response to my message left. I will not recommend the service center to anyone. It has been the most painful experience ever More

by EDAGAZARYAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Benny
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Mar 30, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We strive to deliver seamless, communicative assistance, and I sincerely apologize if this hasn't been reflected in your experience. If you're interested in discussing this further, I'd appreciate the opportunity to address your concerns. I've listed my contact information below and hope to hear from you. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

March 29, 2023

I was helped quickly and was ordered an Uber for each way which made it easy. More

by arashhafizi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Payman
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Mar 30, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you so much for the 5-star review of Russell Westbrook Chrysler Dodge Jeep RAM! We'll see you next time!

March 29, 2023

Very helpful, kept me up to date, and was able to address all my concerns More

by MELISSA.JANE.TAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Payman
Report | Print
Mar 30, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are so happy that our Russell Westbrook Chrysler Dodge Jeep RAM team earned your five stars. Thanks, Melissa!

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