Van Nuys Chrysler Dodge Jeep Ram - Service Center

Waited six hours for an oil change only to be told that they didn’t have the correct oil filter, at which time I was told that I would have to wait another hour. And one time I was there for an oil change they didn’t have the correct oil filter, at which time I was told that I would have to wait another hour. And one time I was there for an oil change they forgot to call my cell and tell me my car was ready so I ended up waiting a few hours longer than I needed to. Terrible service. More

The main concern was not fixed. Took too long. Communication was not very good. N Took too long. Communication was not very good. N More

Payman Arjang was clear and very professional in his communication. Also Inform me of alternatives and allowed me to choose which direction to proceed. communication. Also Inform me of alternatives and allowed me to choose which direction to proceed. More

Great personal easy to enter and exit the drive up area to get to advisor to get to advisor More

Perfect very good service. Specially, with Armen service, writer they did very good job. And very fast, nice and clean. Definitely I recommended. Specially, with Armen service, writer they did very good job. And very fast, nice and clean. Definitely I recommended. More

Broke lug nut inside rim. Did not fix it and manger hasn’t called back!!! Did not fix it and manger hasn’t called back!!! More

Very helpful and supportive staff. I have been to this dealership multiple times and they by far have offered the best service. I have been to this dealership multiple times and they by far have offered the best service. More

Service was good. However, I had to wait 2.5 hours for an oil change and tire rotation?? Was told they don’t have appointments for oil changes, yet the appoint was ex However, I had to wait 2.5 hours for an oil change and tire rotation?? Was told they don’t have appointments for oil changes, yet the appoint was exactly for service needed, which was the oil change and tire rotation, so I was a bit confused! Also, as I was waiting at the dealer, I noticed my car parked for about 40 minutes. When I asked if it was ready, I was told they were just about to call me to let me know that it was. Therefore, I was probably sitting there for 40 minutes when my car was ready already! So I think they overbook and don’t have enough staff to work. More

Russel Westbrook Jeep dealership is outstanding. ARMEN and the rest of the staff are great. ARMEN and the rest of the staff are great. More

They called me 1 hours before they closed by leaving a voice message Saying “ hi this is Eddie your vehicle is ready bye” no letting me know they close in an hour So I waste time gas and money Not voice message Saying “ hi this is Eddie your vehicle is ready bye” no letting me know they close in an hour So I waste time gas and money Not the only problem I have with them. Everytime I go they xxxx something up. Or “check” it such as cabin filter which they haven’t changed regardless me paying it. If I were you I wouldn’t trust them with more than an oil change And I’m sure they only do it every other time More