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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,662 Reviews

2,662 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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January 14, 2023

Nobody wants to take over about any circumstances when you go for something specially the managers More

by Margomanti
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Badie Audish
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Would you consider sharing further details about your experience? I want to address your concerns but will need more information to do so. I look forward to hearing from you. Thank you, Jonathan Schwartz - General Manager - jonathans@russellwestbrookcdjr.com - (818) 731-4893

January 13, 2023

Finally, I find my dealership had excellent experience. Great customer service and repair on my vehicle. More

by OSHIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armenak Galstyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Badie Audish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Del Rio, Rene Robles, Jonathan Schwartz, Raed Malaeb, Alex Klaumenzer, Walid Benterki
Jan 13, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Oshin, thank you for the review! We appreciate your support and hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM. Safe travels!

January 13, 2023

Great customer service and communication with customer. Special thanks to Mike for updating me everyday and service department for their outstanding service. More

by OSHIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're delighted you enjoyed working with Mike and our team here at Russell Westbrook Chrysler Dodge Jeep RAM! Thanks so much for the supportive feedback!

January 13, 2023

The service department staff are amazing! Junior went above and beyond to assist me remotely and assure my trucks repair needs were all complete with cost savings in mind. Thank you! More

by vinsentfranke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior
Jan 16, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Junior and the team are always happy to help you out! Thank you so much for supporting Russell Westbrook Chrysler Dodge Jeep RAM and please let us know if you need anything down the line!

January 12, 2023

Payman Arjan did a good job great customer service give him a raise please very hard working man great attitude More

by dannylizama50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Payman and the team are always happy to help you in any way that they can, Danny! Thank you so much for supporting Russell Westbrook Chrysler Dodge Jeep RAM and we will see you next time!

January 12, 2023

Armen was very helpful and service was quick. I was very surprised how fast it was More

by monacolawrence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armen
Jan 12, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your confidence in Armen and our team! We appreciate your feedback here at Russell Westbrook Chrysler Dodge Jeep RAM. Have a great rest of your day!

January 12, 2023

I love Russell, Westbrook, Jeep of Van Nuys service center! They always have a full counter full of staff ready to help you, you don’t need an appointment for regular maintenance, you just pull in like More

by jason@ockrealtygroup.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny was great!
Jan 13, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review, Jason! We are so glad to hear that you are confident in the Russell Westbrook Chrysler Dodge Jeep RAM team to get the job done. Drive safely, and we hope to see you back again down the road!

January 12, 2023

Good and efficiency service Thanks again as always I do my vehicle service in this dealer More

by donjose43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are grateful for your trust and loyal business! Thank you for working with us and sharing this kind feedback!

January 11, 2023

Benny was helping me and he was very professional and very kind and polite next time for sure I’ll ask him to help me More

by Lili Afshari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

It is exciting to hear that Benny has earned your trust and loyal business, Lili. He and the team are glad to have you as a customer! Thank you for working with us here at Russell Westbrook Chrysler Dodge Jeep RAM.

January 11, 2023

Bad experience! The service advisor was rude! And the didn’t tell me my vehicle needed oil changed. I’m disappointed of this dealership I had to go back to rydell do More

by Carlos Arcos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector Herrera Lopez
Jan 16, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Carlos, it concerns me to read your feedback. We strive to provide pleasant and reliable service and communication and apologize that we failed to do so. I would like to hear more about your experience and see if there is anything I can do to resolve the situation, so please call me directly. - Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

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