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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.1
2,690 Reviews
Call Service Center (855) 298-3373

2,690 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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January 04, 2023

Poor customer service not care for the safety of the vehicle and they take long time to fix it. More

by Veronicardgz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rogelio
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Jan 05, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

This is not the feedback we hope to see, and I am very sorry for any lack of customer service. I can assure you the safety of our guests is our priority, and it's concerning to read we left a different impression. I would like to speak with you directly to understand our mistakes better and how we can improve for you. Please reach out when you are free. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

Jan 05, 2023 -

Veronicardgz responded

My vehicle was hit wiled it was in your possession and till these day no one as response for this damage. I made the repot same day I picked up from the shop and NOTHING.

January 04, 2023

The A/C manager was polite , pleasant, professional, excellent follow up I hope that he keep on doing the good work VIKEN Momdjian More

by Viken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for choosing Russell Westbrook Chrysler Dodge Jeep RAM, Viken! We appreciate your five stars and business.

January 03, 2023

Dealership did not provide transportation while vehicle was in for a manufacturer repair. Communication was not performed professionally either. More

by sickr6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am sorry that you didn't receive the accommodating and communicative service we pride ourselves on. We appreciate your feedback and will use your comments to improve for our future guests. In the meantime, if there is anything else we can do for you, please give me a call. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

January 02, 2023

Great service everyone was helpful,they had a truck that I wanted.and I was happy More

by Faguilar09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review! We appreciate your business and hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM. Safe travels!

January 02, 2023

Service it's really good and very professional good team. Good job guys. Happy New Year More

by quintanillacarlos821
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

January 02, 2023

Armen is the best ! Super helpful! He made my experience super easy & fast. Great Communication. More

by Tiaraportillo21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armenak Galstyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Klaumenzer
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Jan 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review! We are so glad to hear that you are confident in Armen to get the job done. Drive safely, and we hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM!

January 02, 2023

Benny was absolutely fantastic. Excellent service. He took extra care to go over details as well as provide answers to all of my question. What a great experience. Thank-you! More

by soundportals23
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny Marikta
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Jan 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review! We are so glad to hear that Benny delivered such a successful service experience. Drive safely, and we hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM!

January 02, 2023

Me gusto mucho la atención al cliente, la buena información y rapidez con la que me entregaron mi jeep. Gracias a Félix y Armen More

by Ceciliaf07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armenak Galstyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Cecilia, gracias por la reseña! Apreciamos el apoyo del equipo Russell Westbrook Chrysler Dodge Jeep RAM y esperamos volver a verle en el futuro. Le deseamos muchas millas felices en su Jeep!

January 02, 2023

My truck was taken care of very efficiently and completed in less time than expected. Pleasant staff! More

by anita.ferry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Jr.
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Jan 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Anita, thank you for the great review! We appreciate your support and hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM. Safe travels!

January 02, 2023

Payman helped me out so much, it was new years and I needed my car the next day. He finished up the work quickly and very well done… even gave me a car wash!!! Amazing service. More

by LIV
Recommend Dealer
Yes
Employees Worked With
Payman
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Jan 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review, Liv! We are so glad to hear that Payman delivered such a successful service experience. Safe travels, and we hope to see you again at Russell Westbrook Chrysler Dodge Jeep RAM!

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