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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.1
2,690 Reviews

2,690 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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December 31, 2022

Always friendly and courteous. They keep you informed. Prices are fair and they check for warranty items. They explain the service / repairs More

by Lisa.curtis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for this great review of Russell Westbrook Chrysler Dodge Jeep RAM, Lisa! We are glad to have you as a loyal customer.

December 31, 2022

Great service and reasonable price. They had coupons in their website. Also they provided up and down rides to or from home. Service was very quick. Overall very satisfied and 5 ⭐ servi More

by ganga.praveen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
Jan 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We’re delighted we could deliver an excellent experience! We hope to see you in the future! - Russell Westbrook Chrysler Dodge Jeep RAM Team

December 30, 2022

Quick and friendly! Payman contacted me as soon as my vehicle was done and gave me all the recommendations I needed. More

by Alyaragon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We love seeing 5-star reviews. Thanks, Alyaragon! - The Russell Westbrook Chrysler Dodge Jeep RAM Team

December 30, 2022

Service was great’ the staff polite’ and very attentive’ they had my oil filter at the dealership when I arrived with my corvette and my wait time was not long More

by CRAWLS37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Del Rio
Jan 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are delighted that our team was so helpful and attentive! Thank you for choosing Russell Westbrook Chrysler Dodge Jeep RAM and for sharing your experience. Drive safely until we see you again!

December 29, 2022

Great service. Jad was outstanding. I got in and out quickly and my car is perfect More

by pauloeua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jad . Six stars
Dec 29, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review of Jad and our team here at Russell Westbrook Chrysler Dodge Jeep RAM! We appreciate your business and support!

December 29, 2022

Very helpfull and good service adivisers, Intime scheduel system. Friendly Managers, reliable mechanics. Peyman the service adviser doing a great job. More

by peymanzamani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Schwartz
Dec 29, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review! We are so glad to hear that you are confident in the Russell Westbrook Chrysler Dodge Jeep RAM team to get the job done. Drive safely, and we hope to see you back!

December 29, 2022

Vehicle was not fixed. Car literally broke down again today. Did not fix the problem. This is a national fleet vehicle. More

by Youcantgetit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am very sorry to hear about your frustrating experience. We strive for effective and efficient service work, and I hate to think that we missed the mark. I would like the chance to make it right. I will look for your contact information, and I also invite you to reach out to me directly. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255.

December 29, 2022

The dealerships service department seems to be run very well. Service advisors/consultants are very helpful. The only concern I had pertaining to this visit was with getting back to the dealership to pick More

by 4FISSSHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Klaumenzer, Rayan Saab
Jan 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I apologize for the issues you encountered with us. We strive to deliver seamless and professional service, and it is disappointing that we have left the wrong impression. I would be happy to speak with you to see what more I can do to address your concerns and help fix things. If you are willing to discuss this further, please contact me directly. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

December 29, 2022

Excelente customer service. Many Thanks to Vahe to my service advisor who handles his job duties professionally. More

by Armen33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armenak Galstyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vahe
Dec 30, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

It's great to hear that Vahe took great care of you! Thank you for choosing Russell Westbrook Chrysler Dodge Jeep RAM and for sharing your experience. Safe travels ahead!

December 27, 2022

Dismissive, does not care. Customer service is last on their list. Really disappointing. After they lost paperwork and my car day there for a month. They returned it all scratc More

by rania.hattar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Something pulman I'm mis-saying it
Dec 29, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Rania, this feedback is disappointing to receive. We strive to deliver a professional and straightforward service experience, and it is never our intention to inconvenience our guests. I apologize for the issues you have encountered working with us and would appreciate another chance to speak with you to see what more I can do to assist with your situation and help fix things. If you are willing to discuss this further, please contact me directly. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

Mar 07, 2023 -

rania.hattar responded

Thank you Mike for writing back to me. It was very disappointing what happened, specially that I only took my Challenger to the dealership for everything from oil change, tire purchase and all check ups.

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