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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.1
2,662 Reviews

2,662 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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July 15, 2022

Great service, great workmanship, not everyone is friendly but most are exceptional and very welcoming. Mike is a legend and really went above and beyond. Would come back to see him specifically any More

by inhalt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

July 15, 2022

This is my 3 time bring my car back because of similar problems it’s having and it’s annoying the fact that I can’t get a loaner car do to lack of shortage of cars. They can’t even fix my car right. So I More

by Joserodriguez2021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eddie from service, Hector was a bigger help
Jul 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello Jose, We apologize for the lack of loaner vehicles. We try our best to have as many as possible available, but it's hard to predict the number of customers would ned them at a single time. We would like to learn more details of your visit with us to see how we can make things right for you. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

July 15, 2022

Service is excellent, waiting was reasonable. Benny is very courteous, knowledgeable, helpful, he is the best! More

by GLORIA Trejo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Benny Maritka
Jul 31, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your review really makes our day! Thank you for your business and the kind words. Please let us know if there is anything else we can do to assist you. Have a great day!

July 15, 2022

They were very professional and completed my car before promised. I was impressed on how organized they are. More

by Barbara S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rogelio
Jul 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

July 14, 2022

Took a long time due to part shortage but they gave me a free oil change to make up for the inconvenience and a free loaner while waiting for my car More

by Manouel_Tavitian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Payman
Jul 16, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

July 14, 2022

I have been going there these past few years for my jeep services so far among the service advisors Roger possesed weel the skills of great customer service. He is very pleasant and easy to deal with . Gr More

by MIKECANLAS07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger
Jul 16, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for taking the time to let us know about your recent experience at Russell Westbrook CDJR. We really appreciate your business and support. We are dedicated to always improving, so please reach out to us if there is anything else we can assist you with.

July 12, 2022

The best vehicle and personal service in the area. You're not going to find any better. More

by Bobah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rogelio Espindola
Jul 13, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

July 09, 2022

Excellent job and service they take care of the customer service i like their service More

by gayanrafi
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for taking the time to let us know about your recent experience at Russell Westbrook CDJR. We really appreciate your business and support. Let us know if there is anything else we can help you with!

July 09, 2022

Quote for services were not clear and feel ripped off. Dealership services are priced high, but the prices I ended up paying was obscene and wouldn’t have agreed to services if the quote had been provide More

by Jeepgirl
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hector
Jul 14, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We'd like to look into your visit with us to see how we can help. Excellent Customer Service is a core focus at our dealership, so we're surprised to hear there was any issue. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

July 06, 2022

Got here early and was greeted by Benny the service attendant, I appreciate that they acknowledge you right away. Everyone is so friendly but Benny was extra helpful and answered all my questions. My c More

by veronica_zamudio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny from service dept
Jul 07, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review. We're thrilled to hear you had a wonderful experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

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