Van Nuys Chrysler Dodge Jeep Ram - Service Center

Great place honestly. Went here from another dodge dealership for my delaminated screen and unlike the first one, i had absolutely no issue here. Hector the service manage Went here from another dodge dealership for my delaminated screen and unlike the first one, i had absolutely no issue here. Hector the service manager said the screen will be arriving in a week(which it did). Was done with the whole thing within a day More

Ignacio was great, service here is always consistent. Very friendly team working at the service desk. Very friendly team working at the service desk. More

All of the people in the office were super nice. I got an oil change and tire rotation and they didn’t rotate my tires… i marked them with chalk and checked the pressure before i dropped it off and I got an oil change and tire rotation and they didn’t rotate my tires… i marked them with chalk and checked the pressure before i dropped it off and they were all in the same spot.. dropped my car off at 9am car wasn’t ready until 4. They did pay to Uber me home and sent an Uber to bring me back to the service center though. More

Able to get right in, my service was written right up, notified that everything was looking good. Nothing to report, it was done within an hour and a half. Thank you, great service! notified that everything was looking good. Nothing to report, it was done within an hour and a half. Thank you, great service! More

One of my rims sustained damage “Dent” while my vehicle was being serviced as well as a tire being damaged. Spark plug service is way overpriced and at one point the service tech said “ Well these are deal was being serviced as well as a tire being damaged. Spark plug service is way overpriced and at one point the service tech said “ Well these are dealer prices”. Brake pad replacement for front brakes only was $500. I’m not sure they used OEM parts or Autozone/Napa pads or if the rotors were resurfaced my brakes still squeak. Transmission service was also done, however the transmission still kicks when switching from park to drive. It’s a 2005 Dodge Ram 1500 with only 61,000 miles. Unfortunately due to my lack of knowledge I’m at the mercy of the dealership and forced to trust them. I paid over $2,000 for the entire service work, but somehow feel a lot of the work was not completed and was taken advantage of. More

Service Dept was great got me in and out quickly. Mike in service was on time and really helpful. Mike in service was on time and really helpful. More

I’m pleased with the service provided by Russel WestBrooks -Parts & Service Dept- during the reparations of my NEW Wrangler Jeep Sahara. Mike, kept his word and provided excellent communicati WestBrooks -Parts & Service Dept- during the reparations of my NEW Wrangler Jeep Sahara. Mike, kept his word and provided excellent communication as head of this department. Hector, managed the progression until my hybrid was back in my hands! 🤩🗝‼️ Both gentleman acted integral by maintaining consistent and effective communication during this process. May this review serve as a blessing and encourage all who see to continue in kindness and good character.As leaders in this vernacular it is especially helpful with individuals who lead busy lives. Finding out your NEW Jeep has a malfunction is disheartening already. Therefore, MIKE taking the time to answer EVERY question I had while never judging my apparent frustration?? Well, that’s is a testament to why he’s a LEADER. Keep up the good work everyone. That starts by a risky CARING about people! 🏆🙏🏽🗝 Sincerely, Markeeda A Satisfied Customer ✨ More

Best customer service! ! Excellent service on my car!! I will be back to this location. ! Excellent service on my car!! I will be back to this location. More

Much better experience than 2 years ago. Staff were more responsive and helpful, especially the ones who answered the phones for service. Only downside is it took 2 weeks to get an appointme Staff were more responsive and helpful, especially the ones who answered the phones for service. Only downside is it took 2 weeks to get an appointment and they kept the car for a week. If I didn't have another care, it would have been hard. Overall a good experience. More

Excellent service! !! Courteous staff!!! I will recommend to a friend. Best auto experience I’ve ever had. !! Courteous staff!!! I will recommend to a friend. Best auto experience I’ve ever had. More