Van Nuys Chrysler Dodge Jeep Ram - Service Center

In all honesty I truly wish I didn’t have to write this but this dealership is the worst I’ve dealt with in all my years of car purchasing especially the service department. I don’t believe they’ve ever h but this dealership is the worst I’ve dealt with in all my years of car purchasing especially the service department. I don’t believe they’ve ever heard of customer service. Very sad More

I came in without an appointment, but the service representative was very helpful and checked me in representative was very helpful and checked me in More

Parham is the best. He’s so pleasant to work with. I will come back and refer all my friends. Thanks He’s so pleasant to work with. I will come back and refer all my friends. Thanks More

I scheduled an oil change and a software recall at 7 AM to be done on my Jeep Gladiator. They wanted me to leave my vehicle there all day, which I didn’t think was necessary. They got the work done in 2 ho to be done on my Jeep Gladiator. They wanted me to leave my vehicle there all day, which I didn’t think was necessary. They got the work done in 2 hours. The waiting area is not desirable. Bathrooms say not for public use, which makes a person think they were only for employees. I don’t live in Burbank, so I don’t need to worry about going back. More

I’ve been going to this dealership over three years now and the customer service is always nice. and the customer service is always nice. More

In the beginning guy the issue of the The cost of the changing the lightbulbs, but I spoke yesterday to the service director Mike he was very nice and he helped me and I’m very satisfied right now changing the lightbulbs, but I spoke yesterday to the service director Mike he was very nice and he helped me and I’m very satisfied right now More

Horrible service took my 2006 Chrysler for diagnostic and didn’t get anywhere with them didn’t get anywhere with them More

Payment is the best always come thru for me. Service was quick and I got my van on the road asap ty Service was quick and I got my van on the road asap ty More

They lied about what was wrong with my radio unit and then declined to fix it which is good since they were lying about what was wrong anyway. Saved me lots of money by refusing to do the work. They told then declined to fix it which is good since they were lying about what was wrong anyway. Saved me lots of money by refusing to do the work. They told me I needed to see an electrician and that it would cost me thousands when in actuality it was a simple fuse. Took it to another mechanic and the work was done in less than an hour. I also had to take 3 days off work while they had my vehicle just so they could turn around and refuse to fix it More

Very clean and professional but a bit pricey. Enjoyed working with Hector Hernandez and have two 2015 Cherokee Trailhawks with 100,000 miles each that have served me well. Enjoyed working with Hector Hernandez and have two 2015 Cherokee Trailhawks with 100,000 miles each that have served me well. More