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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,668 Reviews
Call Service Center (855) 298-3373

2,668 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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March 15, 2022

Great service. Needed an oil change and tires rotated, was out in the hour and a half they told me it would take. Thanks to Benny for his quick work and friendly at More

by smills
Recommend Dealer
Yes
Employees Worked With
Benny
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Mar 30, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're thrilled to hear you had a great experience with our team. Thank you for trusting us with your business. Please let us know if there is anything else we can help with.

March 15, 2022

Great service with a great level of communication between my service rep and myself. I always knew what was going on. More

by Pascal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector
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Mar 30, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for taking the time to let us know about your recent experience at Russell Westbrook CDJR. We really appreciate your business and support. Let us know if there is anything else we can help you with!

March 15, 2022

The service to my car was fast and efficient. Every employee I came into contact with was very friendly! Excellent customer service. I highly recommend this dealership. More

by parisroberts864
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rogelio/Roger
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Mar 30, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review. We're thrilled to hear you had a wonderful experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

March 15, 2022

Always going to voicemail No rental service offered Piece of xxxx car No bueno period More

by escorciao7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Armenak Galstyan
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello , We're disappointed to hear you felt your experience was anything but 5-Stars. We'd like to look into your visit with us. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

March 14, 2022

Good Service but they are very heavy on upselling on other products and services. They got my seat dirty when I picked up my vehicle. More

by jeffspector9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Payman
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Mar 30, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, Thank you for your feedback. While we're disappointed to hear you did not have a 5-star experience, we would like to speak to you to see how we can make things right. Please contact our customer service team when you find them time.

Mar 30, 2022 -

jeffspector9 responded

Payman should have contacted me to arrange to clean my seat. The car was delivered to me in an unacceptable manner with dirt or grease on the driver seat. No client should be delivered a car in this manner. Yeah, I’m very disappointed. And I really don’t feel like returning but there aren’t many Jeep dealers in the area. When I purchased the car in Arizona, I received excellent service and maintenance. And I’m not trying to be difficult. I brought in a clean car in for a simple oil change, and it was returned with crap on the seat.

March 13, 2022

Expensive, service writers don't meet you at your car, truck is haned back with service number still on the rear view mirror. 4 hours for an oil change is ridiculous. Every one looked like thay were movin More

by GEORGEGHADANIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 16, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello , Customer Service is important to us, and we're disappointed to hear you felt you experienced anything but a 5-Stars experience. We'd like to look into your visit with us. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

March 12, 2022

It was not a great experience. Benny was very sweet but overall the service was not great and not at all what I expected More

by emuldoon8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Klaumenzer
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Mar 16, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello , Customer Service is important to us, and we're disappointed to hear you felt you experienced anything but a 5-Stars experience. We'd like to look into your visit with us. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

March 12, 2022

They were able to accommodate me in a timely manner and fixed the problem that was occurring in a timely effective manner. Thank you. More

by Manuel Franco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

March 11, 2022

You do not have enough rental vehicles for your clients. Because of this, I do not like to bring my car in when necessary. More

by heidilak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hector
Report | Print
Mar 16, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello , Customer Service is important to us, and we're disappointed to hear you felt you experienced anything but a 5-Stars experience. We'd like to look into your visit with us. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

March 11, 2022

Service was fantastic! I was helped right away by Payman and he answered all my questions! More

by FREDDYESCAMILLA12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Payman
Report | Print
Mar 30, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

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