Van Nuys Kia

I was scammed by this dealership. Came in to buyout me lease with my own financing through my credit union. Signed their contract with their own financing terms "in case my own financ Came in to buyout me lease with my own financing through my credit union. Signed their contract with their own financing terms "in case my own financing fell through". Took a lot of back and forth with the dealership after signing the contract to get the credit union the paperwork they needed. Once it was all finalized, dealership told me they already sent me to their bank and opened a new loan through Captial One. They said it would get cancelled once they received my check. They received my check, cashed it, and it's been nearly two weeks and they still haven't cancelled and returned the funds to capital one. I currently have two loans on my credit report for the same car. Terrible and shady dealership. Submitted complaints to Kia Corporate and DMV. More

Drove a long distance to Van Nuys Kia ready to buy, but the experience was extremely disappointing. I waited nearly an hour and was never properly shown the vehicle. The out-the-door pricing also didn’t ma the experience was extremely disappointing. I waited nearly an hour and was never properly shown the vehicle. The out-the-door pricing also didn’t match what was discussed, even after the listed price dropped. As a disabled veteran, I expect transparency and respect for my time—neither were shown here.This felt like a bait-and-switch situation. Get everything in writing before you go, or be prepared to walk out More

Best Kia in southern CA! ! Highly recommended- people actually care about your car here - I will return ! Highly recommended- people actually care about your car here - I will return More

Avoid this dealership at all costs! They only care about the initial sale and do not care at all about providing any level of customer service after the sale. We purchased a new EV9 fro They only care about the initial sale and do not care at all about providing any level of customer service after the sale. We purchased a new EV9 from them and have had nothing but problems getting any response and support from them after the sale. The finance manager Russell De La Torre and sales person Mo seek to feel that it is ok to just start deleting emails from us and ignoring our outreach instead of helping support a customer. Additionally their website does not list any information about who their leadership team or GM is so it’s very challenging to find someone else to follow up with. I would STRONGLY advise against buying any cars from this dealership. I used to work at a dealership myself and I’ve never seen such terrible post sale customer support. More

Brought my stinger in for an AC repair that somehow transformed into almost 3 weeks of poor communication, constant delays, and generally awful service. I was told about the necessary part replacements transformed into almost 3 weeks of poor communication, constant delays, and generally awful service. I was told about the necessary part replacements days after I brought in the car, without any explanation about what went wrong or why the entire wiring harness had to be replaced for only the multifuse's failure, and my service agent was just as in the dark as me. After dozens of calls and multiple messages, my service agent was been able to follow up on a grand total of three times with updates from the technician, who, either deliberately or incompetently, could only give vague updates that didn't address any of my concerns beyond "it'll get done". I waited day after day and call after call with zero responses, and my update texts only came as "The tech's out today", "There was some miscommunication", "The part's not wuite right and we're ordering another", all amounting to near three weeks of excuses that I couldn't respond to. I'm generally very forgiving between circumstantial tardiness and miscommunication, but together, this has been completely unacceptable. More

My car seems worse since bringing it in. They also said they'd give a complimentary car wash, and they didn't. And since I live close they offer a free Lyft ride to and back from the dealers They also said they'd give a complimentary car wash, and they didn't. And since I live close they offer a free Lyft ride to and back from the dealership. When it was time for me to return they said the prices surged and they weren't able to get be a Lyft back. I won't be bringing my car back here. More

This dealer's service department is unethical. I brought my car in for a front light that was out, After waiting two hours for them to tell me what the problem was. Finally I was told that I need I brought my car in for a front light that was out, After waiting two hours for them to tell me what the problem was. Finally I was told that I needed two lamp assembly heads at a cost of $3501.00 and labor was not included.. I left the dealership and later took my car to a friend's repair shop where they checked and found that I needed one light assembly at a cost of $150.00, The light was installed and my lights are working fine. This dealership is not only unethical but a rip-off. I would advise all owners of Kia's not to bring their cars here for repair. More

$2,480 in add-ons. The CARS Rule makes it illegal for dealers to charge consumers for add-ons that don't provide a benefit. Nitrogen tire fill $299, ELOS GPS 1yr protec The CARS Rule makes it illegal for dealers to charge consumers for add-ons that don't provide a benefit. Nitrogen tire fill $299, ELOS GPS 1yr protection $495, Finishing touch 3yr $1295 and Pro Door protection $395. It is 2024 and dealers still rip you off with add-ons that do not benefit. All of these can be done for less than $100. I am surprised they did not add vin etching to vehicle and catalytic converter for $499. Finishing touch? Is that the Coup de Grace? More